1. ALICE M. BISHOP
1609 South Schaefer Street
Appleton, WI 54915
ambishop2003@yahoo.com
920-740-7440
CAREER Over 28 years of diverse experience in administrative support positions. Demonstrates strong organizational
SUMMARY skills as well as the ability to communicate and work effectively with all levels of an organization. A detail-
oriented, conscientious and dependable professional with a proven ability to work well under pressure, meet
deadlines and adapt easily to new situations.
EXPERIENCE
04/15-02/16 Keller Williams, Appleton, Wisconsin
An international real estate franchise with headquarters in Austin, Texas
Director of First Impressions (DOFI)
Reported to MCA-Market Center Administrator. My key responsibilities included office maintenance, answer
phones, processed earnest checks, faxes, scanned documents, lockbox inventory, client and vendor services.
Other responsibilities included multi-tasking, while maintaining high performance and remained productive despite
frequent interruptions. Market Center communication included maintenance of the training calendar, fliers for all
events, weekly forecasts, onboard processing of agents. Agent retention included distribution of kudos, birthday
and anniversary cards, “Best of the Best” Plaques, creating a warm and welcoming atmosphere. Maintain the KW
Culture. Promoted teamwork within the market center and engaged agents in conversation to promote
relationships. Other projects included the monthly meeting prep, Keller Teller Newsletter, Affiliate Fair, KW Cares
Golf Outing, “4 or More” Happy Hour, and the RED Day project.
01/11-03/15 Edward Jones, Appleton, Wisconsin
Makes Sense of Investing
Business Office Administrator
Reported to Financial Advisor. My key responsibilities included office administration, account processing, client
service, business development and self-development. Other responsibilities included multi-tasking, while
maintaining high performance and remained productive despite frequent interruptions, promoted teamwork within
the branch office and engaged clients in conversation to promote relationships. I communicated candidly and
respectfully and made eye contact in face-to-face communication, demonstrated a “can-do” spirit and sense of
ownership and remained positive while dealing with obstacles and constraints.
12/08-04/11 Alta Resources, Inc., Neenah, Wisconsin
Provides Resources and Creates Solutions that Maximize Customer Relationships
Customer Care Representative for SCJ Consumer Inbound Program (CIP)
Reported to Jean Herres, Program Director and Sue Steffens, Team Leader. Responsible for listening, respecting,
believing and educating the consumer. Utilized all available resources to resolve issues and answer questions to
each consumer’s satisfaction. I am a warm, caring professional who is knowledgeable about the company
guidelines and philosophies and am able to adapt to different situations while representing SCJ to satisfy each
consumer. Spent time with new employees to assist with training within SCJ CIP. I was selected and served on the
committee for Customer Appreciation Week. Earned nine Ace of Diamond Cards. Per the need of other clients
within Alta Resources, I have assisted with outbound calls for Russell Stover Candies under Program Director, Tim
Eierman. Completed 2 months assisting OptumHealth Allies, under supervision of Team Leader, Nick Rentsch.
05/03-11/08 Coldwell Banker, The Real Estate Group, Appleton, Wisconsin
The Number One Producing Real Estate Office in Northeast Wisconsin
Realtor/Licensed Assistant
Reported to a Realtor and acted in a licensed capacity. Responsible for Client/Customer outreach, marketing,
listings, offers, closings, post-closings, and bookkeeping tasks. Other responsibilities include maintenance of all
files, hosting open houses, virtual tours, and broker opens. Cover and maintain business for multi-million dollar
producing realtor when she is on vacation.

2. ALICE M. BISHOP Page Two
12/93–05/03 Hoffman Corporation, Appleton, Wisconsin
A highly visible and recognized national design/build firm. A mission-driven company with a
trademarked project delivering method called Total Project Management.
Administrative Assistant – Engineering (05/02-05/03) (12/93-11/00)
Reported to the Manager of Engineering. Responsible for providing administrative support to engineering and
technology staff, including receiving calls, word processing, maintaining and monitoring staff schedules, arranging
and confirming travel plans, maintaining adequate inventory of supplies and tracking equipment. Maintained
standard forms and flat drawing files, updated master consultant lists, filed product data in central file and
organized and updated library. Assisted with assembly and editing of specifications and coordinated processing of
film. Supervised co-op students and schedules.
• Selected to participate on panel to develop company’s mission statement and guiding principles.
• Ensured vendors had updated product literature and samples, which increased team efficiency.
• Created and maintained company video library, which ensured consistent and timely employee
communication.
• Organized and video taped “Lunch & Learn” sessions, which allowed for in-house product training and
earned American Institute of Architects (AIA) credits for staff.
• Designed and maintained organization system for project files, state-approved plans and historical filing
for archive storage.
• Established and maintained contract routing throughout multiple departments, which reduced turnaround
time from five days to two days.
• Created new construction document filing procedures, which improved efficiency and saved time.
Employee Services Administrator – (11/00-05/02)
Reported to the Human Resources Manager. Responsible for ensuring employees have office supplies and tools
necessary to adequately complete assignments and tasks. Maintained records and filings associated with company
vehicles. Organized functions for corporate events. Conducted new employee building tours and instructions to
staff, policies and procedures. Acted as contact for maintenance and janitorial services.
• Introduced electronic supply inventory to staff with local office supplier, which provided better cost
controls.
• Researched and purchased equipment, forms and supplies, which ensured cost-effective, reliable supplies
and equipment were available when needed.
• Administered service awards and recognition programs, which significantly improved employee morale
and pride in contributions.
• Coordinated, trained and managed co-op students, which assured educational objectives were met as well
as corporate standards were maintained.
• Developed and implemented telephone training manual, which provided consistent procedures for
associates.
• Developed and initiated relationship with local maintenance service provider, which reduced cost and
maintenance of vehicles for both company and employees.
• Created and administered employee apparel program, which encouraged employees to visibly market
company and built employee pride.
• Developed resource center, which allowed for personal growth for all employees.
01/91–12/93 Christ The Rock Community Church, Menasha, Wisconsin
A non-denominational church, which exists to reach people for Christ and enable them to grow in
relationship with God and with others, then equipment and release them for ministry.
Administrative Assistant
Reported to the Executive Pastor. Responsible for working with administrative and pastoral staff. Generated and
typed responses to letters and reports. Collaborated with staff for community and church events. Coordinated
women’s ministries.
• Established and maintained a master filing system, which improved efficiency.
• Developed numerous improvements in clerical routines, which met the needs of pastors and ensured
efficient operations following reduction of clerical staff.

3. • Created and edited weekly bulletin and monthly newsletter, which ensured consistent and timely
communication to entire congregation.
• Created and maintained master calendar of events, which improved efficiency and reliability of
communication.
ALICE M. BISHOP PageThree
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05/84-12/90 Engineered Systems International, Appleton, Wisconsin
A full-service, multi-disciplined engineering firm with special expertise in pulp and paper processes.
Office Manager (03/87-12/90)
Reported to the Vice President. Responsible for answering telephones, greeting clients, typing material from
Dictaphone, opening and closing office, and receiving and distributing faxes received and sent. Generated and
typed responses to letters and reports, assisted with quotation and proposal preparation, scheduling, expediting,
and delivery to clients. Interacted with clients and relayed project information as required. Supervised and
assisted receptionist with duties in areas of scheduling, quality control, standardization, and technical areas.
Coordinated all travel arrangements and maintained calendar and schedule for staff on a weekly basis. Approved
all office supply purchases and worked with administrative vendors.
• Established and maintained master filing system and library, which improved efficiency.
• Ensured vendors had updated product literature, which increased team efficiency.
Receptionist (05/84-03/87)
EDUCATION
09/03 ABC School of Real Estate, Appleton, Wisconsin
05/84 Fox Valley Technical College, Appleton, Wisconsin – Associate Degree in Business Science
Executive Administrative Assistant Course
TRAINING/SKILLS
05/98 The Conference for Assistants, Rockhurst College Continuing Education Center, Inc.
04/97 Productivity Point International Computer Training, Office Technology
05/94 The Exceptional Assistant, Fred Pryor Seminars
Windows XP Microsoft Word Microsoft Excel PowerPoint
Microsoft Outlook Microsoft Scheduler WordPerfect Publisher
PageMaker Filemaker Pro Paradox Quattro
Timberline Expedition dBASE III Plus Top Producer
10/03 Obtained Realtor License for the State of Wisconsin
01/98-Present Notary Public in the State of Wisconsin