1. R I C A R D O C . P A C T O R E S J R .
Mobile number: +966-503227175
E-mail: rcpactores1016@yahoo.com
OBJECTIVE
Seeking a position where I can be an asset to the Company using expertise in
examining shipments to ensure that quality and quantity standards are adhered to the
standards, maintaining and developing a productive warehouse environment.
EXPERIENCE
Warehouse Manager
Shastech / Viaarabia
January 2010 up to Present
Duties & Responsibilities:
 Manage, oversee, supervise and participate in full warehouse operations.
 Ensure that all warehouse activities are coordinated with one means to an end
– efficient delivery and receiving of shipments.
 Motivating, organizing and encouraging teamwork within the workforce to
ensure set productivity targets are met.
 Training staff and monitoring their performance and progress.
 Ensuring appropriate storage space for incoming shipments in advance.
 Organizing the dispatch and delivery of goods on time.
 Keeping stock control systems up to date and planning future capacity
requirements.
 Ensuring the health, safety, cleanliness and security of the work environment.
 Take periodic inventories and Controls inventory levels by conducting
monthly physical counts; reconciling with data storage system.
Logistics / RMA Manager
Shastech for Information & Technology Services
December 2008 – January 2010
Duties & Responsibilities:
 Responsible for overseeing the inventory management process, defining
departmental strategies for appropriate inventory levels, eliminating obsolete
and off-spec materials, and reduce aging materials.
 Develop and maintain transportation system on domestic and international
freight that ensures business needs are met.
 Manage customer service activities including order entry, customer
satisfaction, interface with sales and quality ensuring that customer service
creates competitive advantage in the marketplace.
 Ensure Company is in compliance with laws and regulations regarding

2. transportation, including hazardous materials.
 Handle technical details relating to international transportation, such as
customs regulations and any necessary documentation.
 Build up good relationships with Logistics mediators and work closely with
package engineers to ensure the protection of freight in transportation.
 Overseeing the planned maintenance of vehicles, machinery and equipment.
 Process product returns and Conduct product failure analysis
 Ensure a high level of customer service is delivered to all customers, in
accordance with the Customer Support RMA Team's objectives.
 Handle the day-to-day RMA Receiving activities
 Meet and exceed internal and external Service Level Agreements
 Maintain daily productivity / workflow reports
 Assist Customer Service with RMA Authorization processing as needed
 Work closely with internal departments such as Operations, Customer Service
/ Technical Support, Quality and Engineering as required
 Maintain, review and update process documentation on a regular basis;
Creating new documents as required
 Review current processes on a regular basis and implement new processes as
required.
Executive Secretary
Shastech for Information & Technology Services
September 2007 – December 2008
Duties & Responsibilities:
 Responsible for day-to-day routine requirements of the Executive Manager in
respect to administration.
 Scheduling, correspondence, travel & accommodation, taking minutes of
meetings, distribution of materials and documents from the Executive
Manager's office, filing documents and all any other support required to assist
the Executive Manager's duties and responsibilities.
 Respond to telephone calls, mails/e-mails and report on them as necessary.
 Receiving / sending fax to various clients and suppliers as instructed.
 Undertake general correspondence on behalf of the Executive Manager.
 Prepare routine and general correspondence for the Executive Manager.
 Directs preparation of records such as notices, minutes of meetings, takes
dictation, composes and types correspondences for the Executive Manager.
 Schedules appointments and give information to callers and performs other
administrative and clerical duties.
 Receives in-coming mails/e-mails and routes routine mail to concerned staffs
and officials.
 Acts as custodian of the Executive Manager's office documents and records
in coordination with the company's filing system.
 Secure and protects sensitive information through various communication
channels.
 Be sensitive and supportive to the cultural sensibilities of the Executive
Manager's office. Deal with local and expatriate staffs and visitors with
sensitivity and professionalism.
 Provide liaison between the Executive Manager and other departments of the
company.
EDUCATION

3. 1987 – 1989 Technological Institute of the Philippines, Manila, Phils.
 2 years Vocational Course of Drafting Technology
1986 – 1987 University of the Visayas, Cebu City, Philippines
 Bachelor of Science in Electrical Engineering (Units)
1981 – 1986 University of the Visayas, Cebu City, Philippines
 Secondary Education
1975 – 1981 Maguikay Elementary School, Mandaue City, Philippines
 Elementary Education
TRAININGS & SEMINARS ATTENDED:
 CISCP – Certified International Supply Chain Professional (CERTIFIED)
May 19-20, 2014 at Novotel Hotel Riyadh - Conducted by Blue Ocean Academy
 CISCM – Certified International Supply Chain Management (CERTIFIED)
May 21-22, 2014 at Novotel Hotel Riyadh – Conducted by Blue Ocean Academy
 I.T. Intensive Training of Basic Computer Hardware with PC Assembly (Passed)
September – November 2008 at Second Philippine International School, Riyadh (SPIS)
 I.T. Intensive Training of Basic Networking Technology (Passed)
September – November 2008 at Second Philippine International School, Riyadh (SPIS)
SKILLS
 Computer skills, including Internet navigation, and various office applications.
 Demonstrated ability to work in a multi-cultural environment, and establish harmonious and
effective working relationships both within and outside the organization.
 Proven analytical and warehouse management skills.
 Demonstrated ability to lead and manage staff.
 Excellent in oral and written communication skills.
 Proven ability to think independently and handle multiple projects through to completion.
 Fluency in written and verbal English language.
 Knows how to drive (with valid Saudi Driver’s License)
PERSONAL INFORMATION

4. Age:
Date of Birth:
Place of Birth:
Sex:
Civil Status:
Religion:
Citizenship:
45 years old
16 October 1968
Cebu City, Philippines
Male
Married
Christian
Filipino