1. waxcenter.com Last Updated On: 4/11/2016
Position Title: Assistant Center Manager
Reports to: Center Manager
About Us:
As one of the fastest growing lifestyle and beauty brands in America, European Wax Center
(EWC) has quickly become the industry leader in Revealing Beautiful Skin. Founded by
siblings Dave and Josh Coba in 2004, EWC has redefined the waxing services category by
delivering a consistent and luxurious guest experience across over 700 locations awarded in
the US. The brand’s core vision is to help women feel like their most confident, beautiful
selves every day.
With an exclusive, all-natural COMFORT WAX™ and the Four Steps to Gorgeous™ treatment—
Cleanse, Prepare, Wax, Rejuvenate—EWC makes helps women everywhere feel cared for,
confident, and oh-la-la gorgeous from head to toe.
For more information about European Wax Center, or for information about how you can
further your career with the Experts in Eyebrows, visit waxcenter.com, or like us on Facebook
at facebook.com/EuropeanWax or twitter @EuropeanWax.
The Scoop
The Assistant Center Manager is responsible for ensuring every guest has a memorable and
inviting experience while delivering the company’s desired financial results. This includes but is
not limited to; consistently modeling guest service behaviors, recruiting, development and
retention of talent, loss prevention, expense control, training & coaching, and center
cleanliness.
A Day in the Life
Guest Experience
 Ensures the center exceeds guest’s expectations by delivering an inviting and memorable
guest experience with every guest that walks in the door.
 Creates guest intimacy with each transaction, building brand loyalty and creating a guest
for life. Promotes sharing her experience with friends.
 Trains Associates to establish trust and builds guest confidence by becoming experts in
package sales and products. Becomes our guest’s trusted advisor.
 Ensures that all guest transactions are handled in a friendly and efficient manner leaving a
positive lasting impression.

2. waxcenter.com Last Updated On: 4/11/2016
Sales Leadership
 Produces results. Manages productive center shifts to ensure center meets and exceeds
sales goals. Lead Associates to do the same by embracing, practicing, and coaching all
guest experience behaviors. Partners with Manager to take smart risks and seek creative
value-added solutions to challenges.
 Takes ownership and accountability for creating a positive work environment that increases
productivity and reduces turnover.
 Communicates business goals and priorities to maximize Associate performance, increase
sales opportunities and profitability.
 Celebrates positive Associate performance and partners with Manager to identify performance
opportunities for ongoing feedback and development.
 Maintains presence through effective floor sales leadership ensuring staff coverage in all
areas of the center.
 Analyzes business reports and provides insight to Manager in order to leverage talent
accordingly.
Talent Management
 Routinely recruits and presents quality candidates who reflect the EWC brand and will
deliver the desired results.
 Motivates and trains all Associates through brand programs in sales, guest service and
product knowledge.
 Understands and communicates the company’s vision and core values to promote
teamwork, and partner in building a team focused on driving the growth of the center.
 Coaches Associates to excel and build their skills using company assessment tools.
 Maintains an open center environment where Associates are free to express their concerns
and feelings without the fear of retaliation or ill will.
 Motivates Associates to take action to achieve sales goals and drive positive results daily.
 Demonstrates professional written and verbal communication when engaging in all business
transactions with guests, Associates and Corporate Office.
 Communicates effectively with the Manager, Associates and peers, including the cascade of
information necessary to manage the business.
Visual Management
 Coaches and directs Associates on the implementation of visual marketing guidelines and
ensures compliance to the company standards.
 Implements all promotional and visual marketing moves as directed.

3. waxcenter.com Last Updated On: 4/11/2016
 Ensures center is neat, clean and organized, the lobby is filled to the correct capacity and
that all products and marketing are represented as directed.
 Maintains all brand visual and cleanliness standards.
Operational Management
 Ensures compliance to company standards per the Center Operations User Guide.
 Manages and adjusts schedules and daily tasks to meet business goals.
 Supports Manager in Loss Prevention company guidelines.
 Minimizes loss by following company Loss Prevention policies and offering excellent guest
service.
 Ensures all areas of the Center, including storage room and desk are neat, clean,
organized and operating to company standard.
 Follows all safety standards to ensure a safe work environment.
What Sets You Apart
 Understands the business of Revealing Beautiful Skin and is able to utilize Key
Performance Indicators to drive positive business performance.
 Places the guest first. Coaches Associates to connect with our guests. Builds brand loyalty
and establishes a loyal guest base through their behavior, product presentation and service.
 Is self-motivated and a go getter. Is accountable, punctual, organized, and reflects the
Brand.
 Leads and inspires by example, regularly encourages fact based solutions and celebrates
the success of others.
Physical Demands
 Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds
occasionally.
 Ability to operate a POS system.
 Ability to stand and work on the floor for extended periods of time - 80% or more of
total shift.
 Ability to communicate effectively through written and verbal interactions.
Availability
 Open and Flexible – able to work opposite schedule of EWC Center Manager.

4. waxcenter.com Last Updated On: 4/11/2016
This job description is a general description of essential job functions. It is not intended to
describe all duties someone in this position may perform. All employees of EWC and
operating subsidiaries are expected to perform tasks as assigned by supervisory/management
personnel, regardless of job title or routine job duties.