Stephanie Manard is seeking a position in mental health or human resources that allows her to utilize her communication, computer, problem-solving, and management skills developed over 10 years of retail management experience and education in psychology. She has a bachelor's degree in psychology from the University of Michigan-Dearborn and an associate's degree from Macomb Community College. Her resume demonstrates experience in customer service, education, sales management, and mental health program assistance.

1. Stephanie E. Manard
Phone: 586-439-8381 | Email: stadeusiak@yahoo.com
Objective:
To obtain a mental health / human resources (HR) position which will allow me to utilize the
skills and abilities I’ve developed throughout my professional career. An ideal work environment
would not only allow me to practice my profession, but would enable/empower me to improve in
my craft and further my education.
Skill Summary:
 I am…
o …a confident, effective communicator who relates well with all levels of interest
and/or authority.
o …proficient with computer software, including Microsoft Office tools.
o …a graduate of the University of Michigan – Dearborn (majored in Psychology).
o …very ambitious regarding the future of my career.
 I have…
o …ten years management experience in the retail industry.
o …an analytical, critical, and resourceful problem-solving attitude.
o …proven my ability to instill pride, boost morale, and consistently put forth a
positive demeanor.
 I…
o …excel in customer service.
o …function well in fast-paced environments.
o …handle high-pressure situations with accuracy, urgency, and attention to detail.
o …place significant importance on deadlines and punctuality.
o …motivate others to optimize their goals and focus appropriately.
Experience:
 BeaconDayTreatment
Program Assistant
 September 2014 – present
 January 2012 - October 2013
 Summary:
Beacon Day Treatment is a school for emotionally-impaired children, and
is part of the Southgate School District. My first position with the school
was at a one-to-one ratio with students (only a few over the course of my
time in the position, in order to allow more personal and therapeutic

2. experiences). The position I hold now is at a one-to-one ratio with teachers
(supporting one teacher’s classroom throughout the day).
 Responsibilities:
 Take full responsibility for the classroom (and students within) whenever the
teacher is away.
 Design, implement, and execute lesson plans.
 Create daily activities for the unit.
 Work one-on-one with students in the capacity of a mentor.
 Oversee the unit’s budget.
 Help plan unit’s special events.
 Run the “Social Learning” program in a special education context.
 Input daily and weekly statistics into an Excel document.
 Maintain paperwork and filing documentation (including confidential
material).
 Work with all levels of staff to create plans for individual students in the unit.
 JerseyGiants
Assistant Manager
March 2014 – September 2014
 Summary:
I worked at Jersey Giants after completing my Bachelor’s degree (at U of
M Dearborn), as I was searching for full time employment in my field.
 Responsibilities:
 Prepared food and other
products for the store.
 Provided customer service.
 Opened/closed store.
 Cleaned all areas of store.
 Handled paperwork and pay-
outs.
 Opened/closed cash drawer.
 Received phone orders.
 Prepared party trays.
 Performed miscellaneous tasks, as assigned by the store manager, to keep the
store running smoothly on a daily basis.
 LA WeightLoss
Sales/Office Manager
February 2005 – November 2009
 Summary:
I was a sales/office manager for an LA Weight Loss franchise.
 Responsibilities:
 Established, developed, and maintained client relationships in the dual role of
both counselor and salesperson (along with the implicit management
responsibilities).
 Trained, scheduled, and supervised sales staff in addition to establishing daily
schedules for clients.
 Improved client base by emphasizing the importance of customer service and
effective counseling.

3.  Performed in excess of company standards (relating to sales figures and
inventory).
 Multi-tasking, constant reprioritization and short deadlines were the norm.
 Game Stop
Store Manager
February 2003 – February 2005
 Summary:
I was a store manager for two Game Stop stores.
 Responsibilities:
 Oversaw the daily operations of two local stores.
 Established developmental paths and train staff members.
 Handled all bookkeeping, financial reports, banking, and payroll
documentation relevant to the local stores.
 Developed and implemented various sales events.
 Improved processes regarding:
 Hiring
 Training
 Loss prevention
 Merchandising
 Shipping/receiving
 Daily reports
 Customer service
 Accomplishments:
 Received two corporate awards for payroll control.
 Received corporate award for highest trade-in percentage.
 Met or exceeded sales goals and trade-in percentages (quota-based context).
 Claire’s Boutique
Store Manager
April 2002 – February 2003
 Summary:
I was a store manager for a Claire’s Boutique, which offers typical
boutique services.
 Responsibilities:
 Oversaw daily operations with a staff of six salespersons.
 Accomplishments:
 Consistently received score of 100% from secret shopper reports.
 Boosted ear-piercing sales 25% during my management.
 Blockbuster, Inc.
Assistant Store Manager
January 1999 – April 2002
 Summary:
I was a store manager for a Blockbuster franchise, managing the daily
operations of a business which mainly thrived on video rentals.

4.  Responsibilities:
 Provided customer service and strike-up conversations with customers where
appropriate, to instill a welcoming feeling and provide insights into what
products they may enjoy.
 Responsible for multiple cash drawers throughout each shift.
 Oversaw daily operations, including opening and closing procedures.
 Performed monthly inventories.
 Accomplishments:
 Provided excellent customer service from within in a large company by
utilizing product knowledge.
 Promoted from salesperson to assistant manager.
 Direct TV specialist
 Exceeded sales quotas of Blockbuster Rewards Cards and “add-on” sales.
Education:
University of Michigan- Dearborn
 Type of Degree: Bachelor’s
o Major: Psychology
o GPA: 2.90
o Concentrations: Industrial/Organizational Psychology, Behavioral Psychology
o Earned: December, 14th, 2013
MacombCommunity College
 Type of Degree: Associate of Arts
o Major: Psychology
o Earned: December 18th, 2010