Vincent Towell has over 7 years of experience in retail operations management, including as Front End Manager at Menards and Technical Support at Buckeye Cable System. He leads teams, resolves customer issues, maintains budgets and merchandising standards. His technical skills include Microsoft Office, VDV systems, and electrical work from installations at Transtar. He is results-driven with strong communication, problem solving and interpersonal skills.

1. Vincent Towell
(C) 419-260-5340 ♦ 4898 County Rd 1-2 ♦ Swanton, Ohio 43558 ♦ vinchenzoo407@aol.com
Results-driven Manager/Team Lead with experience supporting fast-paced retail operation services.
Knowledge of operations management, human resources, budgets, and merchandising. Excellent
organizational, verbal/written communication, problem solving, interpersonal and “call to action skills.
Work History:
Buckeye Cable System, Toledo, OH October 2014 – February 2015
Technical Support
Troubleshoot/resolve hardware/software/customer specific equipment issues and applications for voice, data,
video (VDV) via the phone for customers throughout Toledo & SE Michigan territory.
Transtar, Toledo, Ohio August 2014 – October 2014
Cable Puller
Assisted certified Electricians install/maintain Fire Suppression systems and Security Devices in existing
facilities, and installation of VDV and fire systems into new construction projects.
• Wired 2 CVS Pharmacies with Fire and Security Devices. Performed maintenance on a fire detection
system at Hobby Lobby. Assisted with audio/visual set up for high school renovation.
• Organized/maintained 2 warehouses and an equipment yard containing cables, piping, wiring and
small electrical equipment, 3 delivery vehicles, 20 vans and 2 flatbed trucks.
Menards, Kalamazoo, MI June 2007-May 2014
Front End Manager, January 2014 – May 19, 2014
Promoted through increasing responsible positions to Front End Manager at one of the top 20 stores in the US.
Led 3 Assistant Front-End Assistant Managers and ~30 cashiers, carry-out team members, and on-site security
officers. Oversaw front-end merchandising, maintained supply budget controls, sales goals, and guest services
to ensure customers received exceptional service from a happy, friendly staff in a clean and well-maintained
facility. Resolved guest issues, updated past due accounts, managed payroll and upheld company standards.
• Performed in store technical/customer support on department area computers to maintain operation.
Managed printers and assorted computer equipment and software installation and maintenance.
• Facilitated weekly staff meetings with ASMs to establish and implement store goals and objectives;
Monitored associate engagement levels to achieve alignment and operational improvements
• Coached/trained Associates on operational processes, merchandising standards, store appearance and
profitability to create a safe working environment and culture of excellence
Front End Manager 1st
Assistant, Topeka, KS - August 2012 - January 2014
Assisted the Front End Manager in leading 30 employees in daily operation of duties for a brand new store.
Handled computer support, cash drawer balancing, and resolved all customer service issues.
• Set-up Plan-O-Grams to ensure the initial store set up met company standards
• Managed all fraud, loss prevention, collected on bad check, and escalated to law enforcement
Plant Specialist-Hardware Sales and Garden Center, Holland, OH, June 2007 – August 2012
Responsible for total operation of the seasonal plant and garden department including plant care, display
merchandising, and inventory/stock maintenance. Handled computerized cash register.
• Chosen for Management Training Program as a result of demonstrated leadership potential
Education/Training/Technical Skills:
Associates in Business Management (AA), Owens Community College, 2011
Completed Menards Management Training Program: Holland, OH 2011-2012
Microsoft Office; Word, Excel, PowerPoint and company specific email program

2. VDV (Video/Data Systems) and Electrical skill