Yousra Shaath is seeking a challenging position that allows her to utilize her skills and expand her knowledge. She has a BA in Business Information Systems from the University of Jordan. Her experience includes roles as a Product Manager for audio conferencing products at Nour Global Co., a Customer Relationship Manager also at Nour Global Co., a trainee at Al-Dustoor newspaper, and an administrative assistant at a dentist clinic. She has completed training courses in areas such as HR, marketing, communication skills, computer skills, graphic design, and digital marketing.

1. Yousra Shaath
Amman – Jordan
Tel: +962 796791972
E-mail
yousrashaath0@gmail.com
OBJECTIVE:
To obtain a challenging position in a reputable and fast growing firm that allows
me to utilize and develop my skills , also to improve myself in the practical fields
and to gather experiences to expand my knowledge , enhance my profile and build
a professional career .
EDUCATION:
BA Business of Information System (BIS) / very good
2008 – 2012 {University of Jordan} Jordan – Amman.
EXPERIENCE:
- Product Manager for Audio Conferencing Products at Nour Global co. (1/2014)
and still working, reported to a director.
Duties:
 Product Knowledge and Marketing.
 Coordination and effective involvement in open projects.
 Build an effective sales pipeline.
 Follow up and close open sale leads.
 Develops customer relationships.
 Conduct demos and presentations to the customers.

2. - Customer Relationship Manager (CRM) at Nour Global co. (7/2012 – 12/2013)
Duties:
 Helping in generating leads and closing deals.
 Solve customers’ issues and requests.
 Follow up on every issue and ensure complete satisfaction and maximum
utilization of the services sold to customers.
 In charge of services billing.
 Providing training on the services.
- Trainee at Al-Dustoor newspaper (9/2011- 12/2011) At The IT Department
Duties:
 Downloading Antivirus.
 Downloading programs.
 Data entry.
- Admin and assistant at dentist clinic (2010-2011)
Duties:
 Secretary.
 Appointment scheduling.
 Helping doctor with sterilization and treatment.

3. TRAINING COURSES:
 Injaz Course: ( HR, Marketing, Communication skills).
 ICDL (International Computer Driving License).
 English Conversation Certificate (Future Gate Academy).
 VB.NET certificate (IT Div).
 Oracle certificate (KASIT).
 Graphic Design (CompuTeach).
 Digital Marketing (Nell Academy).
PERSONAL SLIKKS:

 Key-motivated with a flexible attitude, and be able to adapt quickly to
change.
 Effective time management.
 Multi-tasking.
 Team player.
LANGUAGES:
 English (Excellent).
 Arabic (mother tong).
References will be provided upon request.