1. LaRoyal Roberts
Customer Service Wizard Seeking Stable Career
Richmond VA 23225
student2chat@yahoo.com - (804) 704-8363; laroyalroberts@gmail.com; 804-438-2472
As you may see I have extensive customer service/sales rep experience (over 12 years). I am
currently looking for a customer call center or an administration (assistant) position if possible.
Hard worker, diligent, reliable people person willing to go the extra mile.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Randstad Staffing
Customer Service Call Center Agent
June 2015-Dec 2015
Responsibilities
Successfully Managed Client Relations
Completed Training on all aspects of Customer Care/Client Relations
Trained Satisfactorily on Data Input and Software System Familiarization
Exceeded Daily Quota on Inbound/Outbound Calls
Exceeded Projected Daily Goals Set by Company
SELF Supervisory Position/
Sales and Customer Service Rep Training Program
R.E.M.C. LLC - Richmond, VA
March 2015 to June 2015
Responsibilities
I received sales refresher training as well as customer service training in a call center environment.
The training is a tier program which means each level(tier) that you complete, you move up to the
next tier with more responsibilities and more daily goals.
Accomplishments
I went up to senior management tier II. Daily responsibilities included "scouting"
(bringing in and training new people, Hitting a daily quota, Working overtime and nighttime to
ensure all offices duties done for the day, planning for the next day's activities.
Reward programs for the new trainees. Maintaining office decor and positivity,
Maintaining merchandise for all new people.
Skills Used
Leadership, Sales, Worked in both group settings, and independently, Problem solving
skills, "thinking on your feet" (quick Thinking) customer service etiquette,
professionalism, learned to deal with all personality types, profit sharing, memorization
of company products, goods and services.
Client Service Rep II
Analytics Corporation - Ashland, VA
February 2014 to March 2015
Responsibilities
I was responsible for temperature logs, greeting clients at the door with a positive
attitude, Taking temperature of incoming samples, checking the ph level(where
applicable), Logging in samples under three very different systems, IH(Industrial

2. Hygiene), ENV(Environmental) and SEEDPAK. Checking turn around time for priority samples,
informing different departments of any priority samples, recording any abnormalities within the
samples received (sample rec'd frozen etc) disposing of any samples held longer than 90 days,
calling/emailing clients to inform them of any paperwork rec'd incomplete or certain information
missing, (also had to document) giving clients media when they requested, being careful to check
all incoming packages for samples and to make sure all appropriate paperwork (COC) were filled
out correctly and completely, cleaned work space daily, answered phones and referred clients to
correct personnel, sent reports to clients, via email, fax and US MAIL.
Accomplishments
I had an idea early on to centralize all outgoing communications with clients to put them all in one
location where everyone would have access to it and in case one person who communicated with a
client yesterday was unavailable, anyone else could easily read the email and continue
communication with the client. This was put into practice the second month I was there and still
continues to this day.
Skills Used
Honesty, Tolerance, Patience, Hands on learning, Integrity,
Data Management/Shipping Assistant
SLGI(Schneider Laboratories Global Inc). - Richmond, VA
August 2010 to February 2014
Excelled at Sample Receipt Procedure/Data Management
Surpassed training for National/International Shipping
Successfully Crosstrained in Customer Service, Microscopy, IT Services, Human Resources,
Shipping and Receiving
Sucessfully intergrated Barcode Scanners, SLIMS, SampleMaster Software Systems
Received Recommendation from N.A.S.A for exceptional work with samples received
Occasionally filled in for Receptionist and Lab Techs when needed
Education
Computer Literacy, Developmental Psychology, Phlebotomy,
S.V.C.C Distance Learning - Chase City, VA
2008 to 2010
Business Mgmt/Administration
S.V.C.C. - Keysville, VA
2004 to 2006
Skills
Data Entry (10 years)
Data Management (8 years)
Sales Rep (11 years)
Customer Service (Call Center) (4 years)
Multitasking (19 years)
National(International) Shipping (all programs) (6 years)
Links
http://lroberts@linkedin.com
http://student2chat@yahoo.com

3. Awards
Gama Scholarship
January 2006
Certifications
First Aid And CPR-TOVA Training
Medication Dispersal
Data Entry
Additional Information
Hands on, can work independently and/or team oriented. Can Memorize anything
pertaining to company products goods and services. Mastered 5 different software system
programs, Horizon IH, Horizon ENV, SampleMaster, SLIMS, and SEEDPAK. Very
professional demeanor.