1. ANDY A MALIK
5100 Woodmere Dr ■ Centreville, VA 20120 ■ (703) 895-0823 ■ AndyAMalik@hotmail.com
SUMMARY
Upcoming George Mason University graduate with experience selling, managing and troubleshooting
technology products for a well-known retail business. Seeking opportunities to leverage a combination of
technology, and business management skill sets in a technology related role.
PROFESSIONAL EXPERIENCE:
Batteries Plus Bulbs Fairfax, VA
Master Technician/Senior Sales Rep 2010 – Present
 Provide in-depth knowledge and expertise of over 500 battery and lighting related products as
well as servicing a variety of consumer electronics
 Interview customers and assess technology needs. Make recommendations for specific products
to meet customer criteria.
 Diagnose problems with consumer tablets and mobile phones and provide services such as water
damage cleaning, screen replacement, charging port replacements, and button repairs.
 Set up and manage corporate accounts for bulk purchases and renewals utilizing counterpoint
POS system
 Provide technical and customer service on job training to new sales staff as well as shadowing
new employees as they perform newly learned tasks.
 Execute weekly and monthly inventory management duties.
Bed Bath & Beyond Gainesville, VA
Sales Associate 2009 – 2010
 Provided a high level of customer service on all aspects of the company
 Labeled and stocked merchandise in an efficient manner
 Assisted with quality assurance on merchandise pricing adjustments
 Trained new employees on all aspect of the sales position
 Performed transactions utilizing cash drawers as well as customer payment tools
 Special training in bridal consulting, involving leading customers through wedding registry
process, wedding package options and overall product knowledge.
Once Upon a Child Manassas, VA
Assistant Manager / Customer Service Rep 2004 – 2009
 In charge of buying new and used inventory from customers and negotiating prices on over 200
children related products
 Assisted with all employee management responsibilities including hiring, training and paying wages
and termination
 Performed store opening and closing duties including financial reconciliation
 Provided expert advice on merchandise inquiries
EDUCATION:
Fairfax, VA
George Mason University 2011 – Present
 Currently pursuing Bachelor of Science in Psychology
 Expected Graduation date, May 2015

2.  Obtained letters of acceptance to Dean’s List from Summer 2014 - Spring 2015
SKILLS AND QUALIFICATIONS:
 Trained master technicians of mobile device repair
 Great organizational and time management skills
 Proficient with Microsoft Office suite 2010, 2013 including data modeling in Visio and Excel
macros. Basic experiencing with Java programming language
 Excellent communication and interpersonal skills
 Quick learner, extremely goal-oriented, innovative and can easily adapt to new situations
 Bilingual: Urdu and Hindi
 Works effectively as a team member, a leader, and independently