Resume for Mark Spohn

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Resume for Mark Spohn: Accomplished technical professional with business planning, program management, system administration, and cross-functional resource management experience aimed at maximizing technology in business. Consistently produce quality deliverables launching new technology, enhancing client-vendor relationships, streamlining policies and procedures, and modernizing business models. Independent CMS developer (2008-2012), seeking Social Media opportunities.

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Resume for Mark Spohn

  1. 1. MARK SPOHN 1756 Waterstone Boulevard, Unit 101, Dayton, OH 45342 Phone: 937-765-7224 · eMail: Spohnms52538@gmail.com · Web: www.markspohn.info MANAGEMENT INFORMATION SYSTEMSAccomplished technical professional with business planning, program management, systemadministration, and cross-functional resource management experience aimed at maximizingtechnology in business. Consistently produce quality deliverables launching new technology,enhancing client-vendor relationships, streamlining policies and procedures, and modernizingbusiness models. Independent CMS developer (2008-2012), seeking Social Media opportunities. AREAS OF EXPERTISE Strategic Business Planning Lotus Domino System Administration Program Management Collaborative and Social Software Project / Life Cycle Management Enterprise Content Management Enterprise Architecture / Framework Customer Relationship Management Deployment / Migrations Regulatory Compliance Backup/Recovery Planning Team Leadership / Motivation KEY ACCOMPLISHMENTS Business Planning – Executed a Strategic Roadmap and Business Planning Initiative for a Fortune 25 company. In coordination with senior leadership, developed and implemented a strategic roadmap driving cultural and operational change spanning 12 business units with 250,000 employees that improved market share, drove sales growth, and increased earnings. Program Management – Lead a $7.4 million project enabling near real-time communication between employees, vendors, business partners, and customers. Provided strategic consulting for all phases of the project’s life including initiation, planning, execution, and closure using the principals of Method/1. Enterprise Architecture – Provided technical leadership for IT architecture, integration and standards for enterprise level systems and applications. Spearheaded the architectural design, development, and transition to a 250,000 seat email platform. This effort was one of the largest and most complex migration and consolidation effort of its kind. Collaborative Technologies – Designed a cross-collaboration platform for a Fortune 500 company. The platform supported Post-Sale and Customer Support operations incorporating Customer Relationship Management, Knowledge Management, and intuitive Workflow technologies for customer-facing on-site support. Enabled real-time knowledge transfer to critical decision support information for a global support team of 3,000 in 20 different countries that reduced support staff, improved efficiencies, and saved $3.8 million in operational costs.
  2. 2. MARK SPOHN PAGE 2 PROFESSIONAL EXPERIENCEThe Kroger Company, Cincinnati, Ohio 2000 - 2008Strategic Business ManagerProvide strategic and tactical consulting to achieve business plan targets, through strategic roadmapand action plan development, by implementing and tracking cultural change through organizationalre-alignment, operational change management, and business development. As direct report to the company’s senior executive leadership team, lead the corporate business planning initiative; including strategic roadmap and action-planning process’, from development through implementation and measurement, and reporting, transforming the company’s ability to directly compete with big-box retailers entering the grocery industry. Achieved a 92% success rate for completion of the roadmap’s transformation deliverables. Lead a team of 20 in pursuit of program deliverables through successful facilitation of gatekeeper responsibilities of the action planning process across all business units. Successfully achieved 100% business unit participation in all program plans. Trained, coached, and mentored to achieve all aspects of initiative implementation, tracking, measurement, and reporting deliverables. Spearheaded a $1.3 million application project initiative for the design, development and deployment of an enterprise workflow groupware repository for cross-organizational plan development, dissemination, tracking, and measurement. The application enabled rapid deployment and operations tracking of the methodology and relational flow of the company’s planning process, representing interdependencies between roadmap, action plans, action steps for use by the business units and their respective divisions to assign, track, and report results which could be monitored in real-time by senior executive leadership.Enterprise Manager: Unified Messaging and CollaborationProvide leadership and management for the operations of the corporate email platform ensuring thesecure, safe, and timely delivery of all corresponding eMail traffic throughout the enterprise. Initiated a $7.4 million migration and data conversion project to consolidate 13 independent emails platforms onto the Lotus Domino server, 5.0. Drove the architectural design, development, acquisition, and deployment of the enterprise platform, sized to an IBM AS/400 supporting 30,000 centralized email accounts. Accelerated project initiatives from needs assessment of the business units, survey analysis, technology platform selection, hardware platform selection, deployment project planning, legacy platform conversions, enterprise desktop client deployment, and associate training programs. Managed vendors, software/seat licensing, spam management, SANS storage repository, regulatory compliance, off-site storage and disaster recovery, legal representation in litigation cases involving email, and trust-certificate authentication with vendors and suppliers. Directed staff of 15 responsible for all aspects of email communications for the enterprise, including internship programs with local colleges, hiring, training, team building, and performance reviews.
  3. 3. MARK SPOHN PAGE 3 PROFESSIONAL EXPERIENCE (contd.)NCR Corporation, Dayton, Ohio 1992 - 2000Enterprise Network AdministratorLotus Domino Network - Administer the Lotus Domino Platform in support of global corporateinitiatives designed to capture and manage employee tacit knowledge of all company products,solutions and services. Developed strategies and white papers on emerging technologies focused on corporate collaborative computing initiatives utilizing Domino and other groupware technologies. Deployed technologies across server/desktops environment; host-client administration, support and end-user training. Facilitated server deployments, migrations and consolidations of Domino servers and Notes client software to facilitate collaborative computing and knowledge management on the desktop. Deployed and configured Microsoft NT servers. Administered procurement, budget planning, software licensing management, server migration and consolidation, and database management.IT Manager – Customer RelationsManage IT operations for a 45 person call center in support of the company’s pre-sales globalinitiative. Development content and facilitate training courses for new CRM agents. Directed the design and implementation of a custom Knowledge Management and Workflow solution with an existing AT&T CRM call-center telephony software package. Successfully delivered a collaborative solution which provided logic-tree intuition and product information enabling Tier 1 call center agents to assume Tier 3 product specialist customer support functions. Designed, implemented and maintained knowledge management and collaborative computer management solutions consisting of Lotus Domino and Lotus Notes, Microsoft Access, MS SQL, AT&T / Lucent Technologies PBX switch software for the environment. Facilitated tracking and analysis of Customer Support calls and provided information to both product development and pre-sales teams to provide continuous improvement of the customer experience, product development, and sales initiatives for Retail Point-of-Sale equipment. Improved business operations, reduced operational costs, and reduced senior workforce by recruiting college interns staffed in partnership with the University of Dayton.Pepsi-Cola North America, Dayton, Ohio – Analyst: Manufacturing IT 1990 - 1992General Motors, Dayton, Ohio – Analyst: SQL Administration 1988 - 1990 Military ServiceVeteran - United States Navy, San Diego, CA: Navy Commendation Medal, Honorable Discharge
  4. 4. MARK SPOHN PAGE 4 APPTITUDE and TECHNICAL SKILLS Analytics: Google Analytics, WebTrends Collaborative and Groupware (IBM): ADT Automated Deployment Tool for Notes, ArcServe, cc:Mail, Domino Administrator, Domino Designer, Domino Domain Monitor (DDM), Domino Web Access / iNotes, Intelliwatch, Lotus Notes Client / Domino Servers R3 – R6, Lotus Notes Diagnostic (LND), LotusLive, Notes Upgrade Wizard, NotesPeek, QuickPlace/Quickr, Sametime, Schedule Plus, ServerAdmin Plus, TeamRoom, Tivoli Monitoring Services Collaborative and Groupware (RIM Blacberry): BlackBerry 4.0 Desktop Manager, Blackberry Administration Service, Blackberry Manager, BlackBerry Server 2.2 – 4.0 Content Management Server: Joomla CMS *, Mambo CMS *, Wordpress Blog Community Forums: Invision Power Board +, MyBB +, PhPBB +, Vbulletin +, xenForo + Illustration / Media: Adobe Master Collection CS6 - After Effects, Audition, Dreamweaver, Encore, Fireworks, Flash Professional, Illustrator, InDesign, Media Encoder, Photoshop, Prelude, Premiere Pro, SpeedGrade Media Publishing: K2 for Joomla Desktop & Server OS / Directories: Active Directory, NT Server NT4 to 2000, SQL Server, Windows 3.1 to 8 Productivity: MS Office 2007: Access, Excel, Outlook, Powerpoint, Word, Microsoft Project, Sharepoint Service, TechNet, Visio Programming Languages: HTML, PHP, CSS Social Media: Blog, Facebook, Flicker, Google, Linkedin, Picasa, Skype, Twitter, YouTube Social Media APIs (single-sign in): Facebook API, Google API, Twitter API Template Designs for CMS: RocketTheme, ThemeForest, YouTheme Utility: Citrix, Groupwise, Peregrine Service Center, Putty Terminal Client, SSDM Scheduling Administration, Symantec Anti-Virus for Lotus, TrendMicro ScanMail for Domino, Unified Messaging including POP3 and IMAP, IronMail Firewall and SPAM Service, WinSCP Web Servers: Centos Unix * Open Source, Apache, PHP, MySQL, + PhP, MySQL
  5. 5. MARK SPOHN PAGE 5 LOTUS DOMINO / NOTES EXPERIENCE Analyzed and corrected trouble spots within the Notes environment Analyzed and designed custom workflow solutions Analyzed and re-engineer trouble issues within the Notes environment, such as replication, mail routing, disk space and backup Configured and implemented Notes servers for production Designed an enterprise global Lotus Sametime infrastructure Developed portable Notes environment for training Engineered and implement network systems (Windows NT / Novell) Engineered, implemented and supported clients Notes environment Implemented cluster servers Implemented Notes upgrade, template rollout and database rollout Internal Notes administration and development Involved in datacenter moving Involved in mail restore for legal requests Involved with Notes hardware configuration and implementation on Compaq and IBM systems, upgrades, Mail migration from Exchange and cc:Mail to Lotus Notes - 400+ users Maintained daily Notes server operation requirements. Maintained historical email archiving system Managed and performed mail migration from cc:Mail and MSMaiI to Lotus Notes of 1600+ users within 6 months using Lotus migration tool Managed and performed mail migration with BinaryTree tool from Exchange to Notes - 300+ users Managed backup system for Lotus Notes server. Re-engineered as infrastructure grows and restore requests Over see 2,500 Domino domain mail routing Performed Notes client PC hardware and OS upgrades Provided second and third level support Reconfigured Domino webmail (iNotes) Reconfigured mail routing topology Reconfigured replication topology Re-engineered and maintained backup system Replaced old POP3 service with Domino POP3 service Researched a variety of commercial software for integration of existing client environment Supported internal network infrastructure Test and implemented new products - Intelliwatch, ArcServe, Antivirus Training in Lotus System Administration for clients Notes support team Upgraded Domino server to AS/400 Planned and executed data migration and disaster recovery

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