1. RABIA ASAD
37 Orchard Drive,
Belleville, Ontario
K8P 2K5
Home phone: (613) 779-7842
Cell number: (613) 243-7275
Human Resource Manager:
Please see my resume attached for the position available in your company.
I love to assist and help people with office work. As you can see from my resume, I have over
one year experience teaching a variety of course in Mathematics and Computing overseas. I
would enjoy using my past training and experience.
I believe my past experience, as well as by Bachelor of Science Degree (Honors, Computing
Major) and Technical Writing course through Humber College, make me a good candidate.
I have worked as a sales representative at Children’s place retail store. I am an employee at
Convergys since Sept 2009 and currently working as a TCO HP Case Manager at Convergys
www.convergys.com
Having good inter-personal skills I would love to work in a team environment. I look forward to
meet you. Please feel free to contact me if you require further information, or if you would like
to arrange an interview. I would be grateful for your consideration.
Yours truly,
Rabia Asad

2. RABIA ASAD
37 Orchard Drive, Belleville, Ontario, K8P 2K5
Phone: (613) 779-7842
Cell: (613) 243-7275
rabia.iqbal@gmail.com
Objective
Seeking a technical position to satisfy the needs of company as well as customers
Profile
 Expertise includes locating the problem at hand
 Reliable team player with good listening skills
 Experience with students’ individual and academic challenges
 Ability to work under pressure
 Strong analytical and interpersonal skills
 Proven ability to fulfill student needs and strive for continuous improvement
 Two years of experience in teaching and assisting students with projects
 Over an year experience as a customer representative at The Children’s Place
 Almost five year experience at a call center as a wireless technical support agent at
Stream Global Services and HP Cloud services agent at Convergys and HP Case
Manager
ProfessionalExperience
HP TCO (Total Customer Ownership) Case Manager, Convergys, Sept 2014 – Present
 Working as a case manager position for HP
 Dealing with all kinds of printer issues including software and hardware support
 Dealing with escalated issues from the front line chat/phone support and negotiating with
customers to create a win/win situation.
 Based on customers standing with the company offering customers incentives and deals
based on their long term standing with the company.
 Offering accessories or service by convincing customers over different resolutions for their
issues with product or services
HP Cloud Services technical support Specialist, Convergys, Aug 2013 – Aug 2014
 Working as a cloud services representative of HP
 Dealing with cell phone issues including blackberries, iphones, smartphones eprinting and
escanning, printers efaxing
 Assisting with eprinting and setting up google printing from chromebooks
 Assist customers with eprinting from mobile devices
 Helping with HP printers instant ink program

3.  Using the department tools available to locate the issue at hand in a timely manner
 Using Log me in Tool to help customers by logging onto their PCs and MAC systems
Rogers wireless tech support Specialist, Stream Global Services, Sep 2009 – July 2013
 Working as a third party representative of Rogers
 Dealing with all kinds of cell phone issues including blackberries, iphones, smartphones
and classic devices
 Assist customers with technical issues, how to problems regarding usage
 Inform customers of policies and promotions
 Using the department tools available to locate the issue at hand in a timely manner
 Precisely answering customers questions
 Sharing new ideas and helpful ways to help the customers on the floor with manager’s
approval
 Adding extra information to user guides available
Customer Service Representative, The Children’s Place, Aug 2008 – Dec 2009
 Assisted customers with purchases and returns
 Inform customers of promotions as well as credit information
 Completed stocking and merchandising duties
Senior Teacher, BeaconHouse Informatics Pvt Ltd., Jan 2002 - Oct 2002
 Helped students with their assignments and projects
 Taught C, C++, Oracle, Maths for Computing, Fundamentals of Computing and MS Office
 Tutored labs and assisted students with the practical work
 Monitored each student’s progress
 Prepared tests and checked answer sheets
 Exceeded performance in January 2002, resulting in a raise after only 5 months working
for the Informatics company.
Teaching Assistant, BeaconHouse Informatics Pvt Ltd., August 2001 - December 2001
 Worked with a senior teacher - Helped students with assignments and projects
 Assisted with C, C++, Oracle 8i, Visual Basic and MS Office
 Supervised and evaluated student projects before their final submission
 Conducted labs and giving students the practical experiences of their theoretical concepts
that they learned from the senior teacher
 Tracked students’ progress and notified the senior teacher for the class participation of
students
Educationand Training
Technical Writing Certificate, Humber College, April 2006
Data Structures in Java, Humber College, August 2003
Bachelors of Science (Honors) In Computing, University of Portsmouth, Portsmouth, UK,
April 2001

4. Programming/TechnicalSkills
Software: MS Office, MS Project
Database: MS Access, Oracle 8/9i
Languages: C, C++, Java, Visual Basic
Tools: Rational Rose (UML), VISIO Professional, MS Visual InterDev, Oracle 8i, Robohelp,
Adobe FrameMaker
References and Reference Letters Available on Request