1. Elissia Whiterock 3324 E Clark, Wichita KS 67218
316-304-3877
HUMAN RESOURCES
OBJECTIVE: Seeking full time employment to utilize my skills in customer service, accounts receivable,
data entry, process management, and human resource management.
EDUCATION:
Bachelors of Business Administration in Human Resource Management January 2015
Friends University, Wichita, KS
EMPLOYMENT HISTORY:
First Student, Wichita, KS Aug 2010 - Present
Video Specialist:
• Responsible for checking video cameras on every school bus to check proper function
• Track maintenance issues with technical department for timely completion
• Work with schools to log requested videos
• View videos and write a descriptive narrative over incident
• Back-up bus driver when regular drivers are out - current Class B CDL
• Helps in Dispatch to get drivers out and to make sure they arrive on time.
Human Resources:
• Interviews and hires bus drivers and attendants
• In charge of running backgrounds and I-9’s on applicants
• In charge of recruiting for drivers and monitors
• In charge of job fairs
TruGreen Lawncare , Wichita, KS Dec 2007 – May 2010
Accounts receivable clerk/Administrative assistant:
• Reconcile and deposit daily receipts
• Issue refund and credits to customer accounts
• Other data entry
Sales Auditor:
• Audited sales for accurate billing, then entered into AR system
• Worked with customers on billing and collection issues
• Answered phones

2. T-mobile, Wichita, KS Aug 2007 - Dec 2007
Customer Service Rep:
Provided excellent customer service by answering inbound calls and assisting customers with questions
and concerns
Dillons , Wichita, KS Aug 2004 – July 2007
Count room auditor:
• Audited cash drawers to maintain proper cash and change at the start of each shift
• Managed intra-shift loans to cash drawers and balanced drawer at end of shift
• Counted and bundled cash, checks, etc. for deposit
Service Desk Associate:
• Managed front-end associates
• Assisted customers with money orders, lottery tickets, post office, refunds, etc.
• Back-up cashier and other positions as needed.
COMPUTER EXPERIENCE:
Windows, Word, Power Point, Excel, Access, 10-key, AS/400 Encore, and Outlook
INTERESTS:
St Anne’s Softball 1994-2006
Girl Scouts 1993-2004
Spanish club 2002-2003