Amos Olanrewaju is seeking a position that utilizes his skills and talents to help achieve organizational goals. He has a Master's degree in pure and applied mathematics and over 10 years of experience in customer service and relationship management roles at various financial institutions including United Capital, UBA Capital, and UBA Plc. His experience includes account management, product marketing, portfolio management, and resolving client inquiries. He is proficient in Microsoft Office and has strong communication, organizational, and problem-solving skills.

1. OLANREWAJU, AMOS OYELAMI
Career Objective:
To be engaged in an establishment that will enable my acquired skills and inbuilt talent
to be employed in providing classical services that will enhance the achievement of the
organization corporate goals.
Personal Information
• Sex: Male
• Marital status: Married
• Date of Birth: 25th February, 1985
• Nationality: Nigerian
• State of Origin: Oyo State
• Local Govt. Area: Iseyin
• Home Address: 25, Odogbolu Street, Ketu, Lagos.
• Phone contact: 08032734349, 08024241770
• Email: amos2ng@yahoo.co.uk
Summary of Qualifications
Ladoke Akintola University of Technology Master of Technology (M.Tech) pure and
applied mathematics (In-view) 2015 till date
Ladoke Akintola University of Technology B.Tech pure and applied mathematics
Ogbomosho, Oyo State. 2004-2009
Progressive Secondary Grammar School 1995-2001
General Certificate Examination (GCE) Sept. 2001
Professional Qualifications
Chartered Institute of Stockbrokers (CIS) In-view
Working Experience
UNITED CAPITAL PLC, 57, Marina, UBA House 2014 – Till Date
Team Lead, External Relations
 Coordinate the activities of two department
1 External Relations
2 Certificate Management Team & Processing Officer

2. UBA CAPITAL PLC, 57, Marina, UBA House 2013 - 2014
Certificate Management Officer (CMO) – Processing Officer
• Facilitates the everyday operations of the certificate verification
processing and external relations units
• Regularization of Investors account.
• Reversal and reconciliation of clients accounts.
• Communicate and interact with clients in order to resolve their
complaints/enquiries.
• Processing of clients certificate and all other supporting documents
related to the registrars that is collected from customer service.
• Updating of verified certificates into the system software.
• Handles the documentation/processing of returned certificates from
registrars.
• Handles the documentation and Processing of all public offer and rights
issue.
• Processing of inter-member transfer for both inward and outward.
• Uploading all verified certificates on CSCS portal and approves inter-
member transfer and initiate at CSCS portal as well.
• Handles certificates mail box and given a feed back to clients within
TAT.
• Processing of clients enquiries and others related issues to various
registrars and CSCS within TAT.
• Investigation of accounts in debit balance and credit balance.
• Adhering strictly to company values: Professionalism, Integrity, Confidence
and Knowledge (PICK) and being true to set goals and objectives of my business
unit.
UBA Plc. 128, Isolo Road, Palm Avenue 1, Lagos. 2012 - 2013
Relationship Manager
• To maintain contact with new and existing customers on routine account
management activities.
• To ensure service is rendered in accordance with standard of the bank
and customers are delighted always.

3. • To ensure proper documentation for all new and existing account
• To provide customers with information and awareness on the bank
• Ensure effective and timely service delivery to customers at all
customer service units.
• Review account opening documents and ensure timely opening of the
accounts on the system for all requests with the required documents.
• Ensure prompt TAT (Turn Around Time) in line with service level
agreement
• Processing ATM card for customers at their request
• Aggressively marketing of the banks’ products to ensure favorable
market response and optimum build up of revenue.
• Activation of customers account.
• Print off-cycle customers’ statements for properly authorized requests
and ensure charges are taken.
• Ensure adequate controls over customer records
• Ensure zero fraud tolerance / error rates.
UBA plc. UBA House 12 floor Marina, Lagos. June.2011 - 2012
UBA Stockbrokers (Customer Service & Marketing Department)
• Team member in investment product sales and delivery of customer
relationship techniques
• Establish new private clients by promoting the firm’s products and
providing professional advice to our retail investors.
• Portfolio restructuring and management
• Processing of certificate and dividend warrants
• Attending to clients enquiries/queries
• Representing the company and defining our core business function to
potential clients who may require the company’s services.
• Treating clients letters/mails on change/correction of their personal
details
• Documentation/archiving of all surface mails for future references.
• Involvement in special tasks and Had-hoc exercise for department

4. NYSC, UBA plc.UBA House, 12, floor Marina, Lagos July 2010– June 2011
UBA Stockbrokers (Customer Service)
• Maintain good relationship with customers through excellent service
delivery and feedback.
• Direct contact with walk-in clients in resolving various issues.
• Handles company mailbox
• Ensure proper documentation and archiving of all mails.
• Handling of Customer Service line in order to give a prompt attention to
clients who called.
• Collecting documents and forwarding to different units concerned.
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle inquiries and
complaints
• opening of account and address verifications
• direct requests and unresolved issues to the designated resource
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• Verification of clients signature mandate
• KYC update of customer’s file
PERSONAL ATTRIBUTE:
 Interpersonal relationship and communication skills
 Hardworking with positive Attitude and paying attention to details
 High level of passion for completing task at desk and achieving goals.
 Good in Microsoft Suit and Computer Appreciation.
 Ability to work with little supervision
Projects Executed:
• Started the GSS External Relations of United Capital Plc with Manual (2014)
• Started the GSS Core Operations of United Capital Plc with Manual (2014)
• Reconciliation of UBA Securities Management Accounts (Share plus) (2012)
• Reconciliation of Public Offer account and processing of various Public Offers
for onward remittance to registrars.
REFERENCE:

5. Available on request

6. Available on request