Paul Peter Addai-Menkah has over 15 years of experience in banking. He has held several roles including transactions officer, customer service officer, and bank teller. Currently, he works as a transactions officer for Capital Bank in Koforidua, where he is responsible for processing transactions, reconciling accounts, and ensuring compliance. He has a Bachelor's degree in Banking and Finance and an MBA in Financial Management.

1. Curriculum Vitae
PAUL PETER ADDAI - MENKAH
P.O. BOX KN 140 KANESHIE
Mobile: 024-4929834 / 0501436875
Obontolo2009@gmail.com
Obontolo2010@gmail.com
PERSONAL INFORMATION
• Profile : Male, Married, Ghanaian
WORK EXPERIENCE
CAREER HISTORY
August 2010 - Date Capital Bank
September 2016 Transactions Officer Koforidua
 Processing outward & inward clearing cheques (Signature Verification).
 Data capture of transactions on Globus (T24).
 ATM Custodian.
 Processing of salaries, standing order and funds transfers.
 Administer call over on daily basis.
 Custodian of vault key.
 Prepare monthly returns on operational risks.
 Daily Report on AML issues.
 Western Union & Money Gram Transaction Entries.
 Perform other duties as assigned.
August 2014 - August 2016 Back Up - Branch Head of Operations/Transactions Officer Tema
 Final authorizer of all entries into the Bank Computerised system.
 Responsible for reconciling and proofing of the branch GLs.
 Keep all records of registers as mandated by audit.
 Provide supervisions for all the units under operations, scrutinizing their transactions and
ensuring that they are processed as error and fraud free.
 Perform other duties as assigned
July 2013 – July 2014 Customer Service Officer Tema
 Ensuring customers are well served within the turnaround time.
 Timely submission of report to head office-daily, weekly and monthly.
 Account opening and appropriate background knowledge.
 Customer Grievance handling and feedback.
 Cross sell to walk in customer.
 Provide information to all customer enquiries and make referral where appropriate.
 Perform other duties as assigned.

2. August 2010 – July 2013 Transactions Officer Kumasi
 Processing outward & inward clearing cheques (Signature Verification).
 Data capture of transactions on Globus (T24).
 ATM Custodian.
 Processing of salaries, standing order and funds transfers.
 Administer call over on daily basis.
 Custodian of vault key.
 Prepare monthly returns on operational risks.
 Daily Report on AML issues.
 Western Union & Money Gram Transaction Entries.
 Perform other duties as assigned.
July 2007 – July 2010 Intercontinental Bank Ghana Limited now Access Bank Tarkwa
Bank Teller
• Daily cash and cheque handling including foreign payments.
• Handling all cashier related enquiries from customers.
• Ensuring that the tills balance up to the end of the day.
• Responsible for Electricity Company of Ghana and Ghana Water Company entries.
• Responsible for Institute of Professional Studies (I P S) entries.
• Responsible for West Africa Examination Council (WAEC) entries.
• Western Union Money Transfer and Moneygram Entries.
Feb 2007 – June 2007 Barclays Bank Limited Tarkwa
Direct Sales Agent
• Effective and prompt opening of various types of accounts for clients.
• Sells bank products and services
• Ensure that customers are taken through the appropriate Know Your Customer (KYC)
procedure.
• Responsible for signing on companies as well as individuals onto the Loan System.
• Effective handling of customer complaints.
. 2005 – Dec. 2006 Regional Co-ordinating Council Accra
National Service
• Preparation of purchase order, payment voucher,cheque order forms
• Preparation of payroll
• Preparation of stores received advice
• Maintain petty cash

3. EDUCATIONAL BACKGROUND
Jan. 2011 – Sept.2012 MBA – Financial Management
Cambridge International College, Britain
June 2005 Bachelor of Business Administration (Banking & Finance Option)
Methodist University College, Ghana.
PROFESSIONAL QUALIFICATIONS
2008 Advance Executive Certificate in Micro-finance
Institute of Microfinance Studies, Winneba
2006 Association of Chartered Institute of Bankers ACIB (GH).
2002- 2003 Advance Study of Business Management / Administration
Cambridge International College, Britain
2001- 2002 Diploma in Business Management / Administration
Cambridge International College, Britain
1999 – 2000 Certificate in Business Management / Administration
British College of Professional Management, Britain
IN - SERVICE TRAINING
• Achieving Professionalism & Excellence in Front Line Operations
• Service Quality Leadership Workshop
• Basic Banking-Banking College, Ghana
• Moving to the Next Level by Delighting Customers
• Customer Service, Banking Operations & Operational Risk
• ATM Management and Effective Reconciliation
COMPUTER SKILLS
• Computer literate, able to use Word, Excel and Power Point.

4. • Extensive knowledge of Globus T24 and Flexcube Banking Software.
KEY SKILLS
• Excellent communication skills to build relations with customers face to face.
• Can handle large amounts of cash efficiently and accurately.
• Transaction processing
• Cheque clearing
REFEREES
Mr. Japhet Duga
Managing Director
Prime Guaranty FSL Microfinance Ltd
Accra
+233 (0) 24-4425650
Mr. Albert Ampofo Appiah
Head Office
Capital Bank
Accra
+233 (0) 202026273