1. Eid Al Nakib
Al Barmaka blg, 1st
F,. Mobile: (+961 3 330699)
Mazraa, Beirut, Lebanon Home: (+961 1 314442)
E-mail: eidalnakib@hotmail.com
Objective:To be part of a highly reputable organization with opportunities of work environment related
to logistic and management, offering potential of growth in the challenging environment of
globalization.
Professional Experience
March, 2013 – till May 2014: Talaco –Agent of Retail Mobiles Phone, All Factories Product, Beirut,
LEBANON:
Service Manager HHP:
Duties & Responsibilities:
Handling all customers’ complaints / problems / questions .Troubleshooting / Software updates for mobile
phones. Assemble / Disassemble Mobile phone for hard repairs. Preparing spare parts order according to
DSC needs. Tracking all orders (SPs / Tools) from shipment till destination . Handling the inventory (Input /
output spare parts).Follow up on checked in / out mobiles. Follow-up with dealers to monitor and manage
various operations (job orders, VOC, etc...).Receiving customers VOCs and providing fast solution. Problem
solving and conflict resolution
March, 2010 – March, 2013: Comtek -CTC –Agent of Samsung All Product, Nahr El Mout , Beirut,
LEBANON:
Service Manager Samsung Mobile HHP:
Duties & Responsibilities:
Handling all customers’ complaints / problems / questions . Trouble shooting / Software updates for
Samsung mobile phones . Assemble / Disassemble Mobile phone for hard repairs. Preparing spare parts
order according to DSC needs. Tracking all orders (SPs / Tools) from shipment till destination . Handling the
inventory (Input / output spare parts) . Follow up on checked in / out mobiles. Issuing DOAs / Claims .
Mobile Product Training for Samsung employees. (FTR) Responsible for mobile field tests in Lebanon.
GSM network (2G/3G/4G) tests in Lebanon .Follow-up with dealers to monitor and manage various
operations (job orders, VOC, etc...).Receiving customers VOCs and providing fast solution. Performing the
job closing process .Preparing daily / weekly & monthly reports. Preparing QIR reports. Problem solving and
conflict resolution. keeping the KPI /RRR/TAT/LTR level less than or equal to normal %. Implementing
Action Plans – Business Plan to improve DSC and customer satisfaction. Coordinate with members and
Dealers to ensure best SVC for Customers.
January, 2001 – March , 2010: EBE , Agents of Samsung Mobile , Brother Printer , Nashuatec Photo
Copy , MTC dealer , Raoucheh - Beirut, LEBANON
Technical Supervisor Samsung Mobile HHP:
Duties & Responsibilities:
Handling all customers’ complaints /problems /questions. Trouble shooting / Software updates for Samsung
mobile phones . Assemble / Disassemble Mobile phone for hard repairs. Preparing spare parts order
according to DSC needs. Follow up on checked in / out mobiles. Issuing DOAs / Claims. Mobile Product
Training for Samsung employees . (FTR) Responsible for mobile field tests in Lebanon. GSM network
(2G/3G/4G) tests in Lebanon. Follow-up with dealers to monitor and manage various operations (job orders,
VOC, etc...). Receiving customers VOCs and providing fast solution. Performing the job closing process .
Preparing daily / weekly & Monthly reports . Preparing QIR reports . Problem solving and conflict resolution
.Keeping the KPI /RRR/TAT/LTR level less than or equal to normal % . Coordinate with members to ensure
best SVC for Customers.
2. July 1995 – December 2000: Tele power Net Agent Of , Panasonic PBX System –Fax System-, panafax
Hamra Beirut LEBANON.
Technical Supervisor installation, programing and service
Duties & Responsibilities:
Handling all customers’ complaints / problems. Assemble / Disassemble /PBX Central, Fax, Printer.
Installation, programing PBX 308/616/1232. Installation, programing Fax .printer Support for customer.
March, 1993 – June, 1995: Hochanco Agents Of Minolta Copy ,Oki Com PBX ,Hitachi Fax Machine ,
Sharp Fax Machine Saudi Arabia Jeddah Philistine Street
Technical Supervisor, programming, Installation and service
Duties & Responsibilities:
Handling all customers’ complaints / problems. Assemble / Disassemble /PBX Central, Fax, and Printer.
Installation ,programing PBX 308/616/1232. installation, programing Fax ,printer. Support for customer.
performing the job closing process. preparing daily / weekly & monthly reports Preparing QIR reports.
Problem solving and conflict resolution
Feb, 1992 – January, 1993: Tele power .com Agent Of, Panasonic PBX System –Fax System- Panafax-
Hamra Beirut LEBANON.
Duties & Responsibilities:
Handling all customers’ complaints / problems .Assemble / Disassemble /PBX Central ,Fax ,Printer.
installation ,programing PBX 308/616/1232.installation ,Programing Fax ,printer.
Support for customer.
Education
April 2012: Mira .Clo – Certificate. (Lebanese labor law & NSSF for Non –HR Managers -
Business Etiquette & body Language Workshop)
May 2012: Dr. Abdu Bardwell, Certificate.(Managerial Leadership)
November 2012: Samsung Mobile Dubai Certificate. Master L1, L2, L3( Samsung Mobile
.Product Training - Samsung Mobile HW SW Training L1, L2, L3)
December 2011: Samsung Mobile Dubai Certificate. Senior L1, L2, L3
(Samsung Mobile .Product Training -Samsung Mobile HW / SW Training. L1, L2, L3)
March 2010: Samsung Mobile Dubai Certificate. Master L1, L2, L3 (Samsung Mobile
.Product Training - Samsung Mobile HW / SW Training L1, L2, L3)
June 2010: Time Management Certificate. Lebanon
January 2009: Samsung Certificate expert (Technical Training in Jordan:
(Level 0, Level 1, Level 2, and Level 3)
March 2008: Samsung Mobile Dubai Certificate. Master L1, L2, L3 (Samsung Mobile .Product
Training - Samsung Mobile HW / SW Training L1, L2, L3)
3. February 2007: Samsung Mobile Dubai Certificate. Master L1, L2, L3 (Samsung Mobile
.Product Training - Samsung Mobile HW / SW Training L1, L2, L3)
April 2006 : Samsung Mobile Dubai Certificate. Master L1, L2, L3 (Samsung Mobile .Product
Training - Samsung Mobile HW / SW Training L1, L2, L3)
February 2005: Samsung Mobile Dubai Certificate. Senior L1, L2, L3(Samsung Mobile .Product
Training -Samsung Mobile HW / SW Training L1, L2, L3
June 2004: Samsung Mobile Dubai Certificate. Expert L1, L2, L3( Samsung Mobile
.Product Training - Samsung Mobile HW / SW Training L1, L2, L3)
July 2003: Samsung Mobile Dubai Certificate. Expert L1, L2, L3 (Samsung Mobile .Product
Training - Samsung Mobile HW / SW Training L1, L2, L3)
July 2002: Samsung Mobile Dubai Certificate. Expert L1, L2, L3( Samsung Mobile .Product
Training - Samsung Mobile HW / SW Training L1, L2, L3)
Aug 1995: Hitachi Fax Certificate. Saudi Arabia Riyadh (Product Training Programming)
July 1994: Sharp Fax Certificate. Saudi Arabia Riyadh (Product Training Programming)
April 1993: Oki Com PBX Certificate. Saudi Arabia Riyadh (Product Training Programming
Installation)
1988 – 1991: Technical Education BT3 at Bir Hassan Technical Academy, Lebanon
Technical Skills
Fax hardware and software installation.
Mobile assembly, disassembly, and troubleshooting.
PBX installation and configuration.
Software Applications
All Office Applications (Word, Excel, Power Point, Access … )
All Windows environments (windows 95/98/2000/XP/Vista/Win7)
Languages
English: Good: Written, read and spoken.
Arabic: excellent: Written, read and spoken
French: Fair: Written, read and spoken
Hobbies
Swimming, Computers, Technology, Traveling.
References
