1. Profile
Career Objectives:  To improve my professional skills in Management and Engineering.
 To apply my background skills to the benefits of the company.
 To represent my society and reflect its best image.
 Create a solution for any upcoming problem.
Firas Hijazin
Citizenship : Jordanian
Place & Date of birth : Amman-Jordan, Dec,29th
1987
Marital Status: Single
Contact
Mobile : +962 795 775624
E-mail : firas.hijazin87@gmail.com
Amman, Jordan
Education
2012-2014 Master Degree in Management Business Administration MBA- e commerce
Mutah University Al ,Karak-Jordan
2005 - 2010 B.Sc. of Electrical/communication and electronics Engineering.
Jordan university of science and technology, Irbid– Jordan.
2004 – 2005 International General Certificate of Secondary Education (IGCSE)/ Science
Certified From University Of Cambridge, GPA 92.5%
DE LA SALLE College, Amman, Jordan.
Languages
Arabic (mother tongue) English (Very Good) French(Good)
work Experience
2015-present Technical Sales Manager at OFFTEC (Printing Solutions)
Jan – June
-Provide Management Solutions Consultancy for Customers.
-Responsible of all Management Solutions Provide for Customers.
-Assist colleagues with bids and tenders for new clients from a technical perspective
-Provide Both Pre and after Sales advice.
-Providing pre-sales technical assistance and product education
-Working on after-sales support services and providing technical back up as required.
-Analyzing costs and sales.
-Making technical presentations and demonstrating how a product meets client needs.
-Persuading clients that a product or service best satisfies their needs in terms of quality, price
and delivery.
-Developing long-term relationships with clients, through managing and interpreting their
requirements
-Arranging and carrying out product training.
- Negotiating tender and contract terms and conditions to meet both client and company needs.

2. 2015-present
Jan - June
Senior Presales Engineer at OFFTEC (Printing Solutions)
-Provide full support for the sales team in all aspects of sales processes.
-Provide training sessions for the sales team regarding machines specification, new features
And Management softwares.
-Perform site survey for large scale projects as part of full study of customer needs to provide
Best solution.
-Present projects to customers, clarifying all project aspects.
-Business analysis.
-Contact Vendors regarding New Machines &Network Management softwares features.
-Perform Printers Network Management Software Installations (MyQ& KM netviewer).
-Cover all products technical concerns of customers to meet customer satisfaction.
-Manage projects with sales staff to completion.
2013-2014
2011 2013
July 10th
–Jan 31 th
2010 2011
Aug. 29th
–Feb. 28th
Senior Technical Support Engineer at OFFTEC(office technology)
- follow up with the machines Vendors to upgrade the machines software
and resolve any problem.
- Assure the optimal performance of the maintenance team.
- Controlling the Inventory to achieve the needed balance between cost and availability.
- Trouble shooting Support for the maintenance technicians in the field.
- provide training courses on new products for technicians.
- Assure continuity of Customer Operations and high level of customer satisfaction.
-Manage A team of six technicians.
Technical Support Engineer in OFFTEC(office technology)
- Trouble shooting of any failure on Counting and Data Card ,strapping Machines, and
mailing systems (Hardware and Software)
-Maintenance and Repair of counting mechanism.
-Installation of new Counting ,Data Card, strapping Machines, and mailing systems
(Hardware and Software)
-Installing updates for new machines.
-Preventive maintenance.
-The ownership of customer problems or incidents until the situation has been resolved to the
customer's satisfaction.
-Support first line maintenance on the phone.
Transmission Engineer in ZAIN (telecommunication company)
- Connecting Sites together using microwave links
- Provide banks with connections through Fiber and Microwave links.
- Survey to find multiple solutions for sites problem.
- Commissioning sites and hand it to maintenance team.
- Trouble shooting network failure

3. Courses
2015 Sales Management Training Course from Kyocera
2015 Sales Training Course from Kyocera
2013 Training course about Neopost mailing system (DS65,85,90) at Neopost offices in Netherlands
2012
2011
Test of English as a Foreign Language (TOFEL) IBT
AMID East Center, Amman, Jordan
CCNA course
Cisco Router & switch configuration Course (60 hours)
2005
2003
SAT 1
AMID East Center, Amman, Jordan
Certificate of French language (DELF) 1st
Level, 2nd
Level, & 3rd
Level
French Center, Amman, Jordan
Graduation Projects
Sep,09 – Jan,10 Imaging a Production Line Using LAB View.
 Detection of faults in products passing through the
production line.
Feb.09 – Jun,09 Gate Log System using RFID Reader.
 Control the access to certain company using RF-ID
Technology
Key Skills
 Auto-CAD.
 Microsoft Office.
 Lab View.
 Using workbench program to Simulate Digital and electrical circuit.
 PIC 16f876A microcontroller Programming using assembly language.
 PIC Microcontroller Programming using Micro Basic.
 C++
 Ability to work under pressure.
Membership
2010 Jordan Engineers Association Membership (JEA)