This document contains the resume of Mobeen Ahmed Khan. It lists his contact information and outlines his professional experience working in sales, customer service, and VAS planning roles for Symsoft and CMPAK (ZonG) between 2009-2012. His responsibilities included preparing proposals, managing bids, supporting customers, planning new services, and coordinating with vendors. He has strong skills in technical solutions, communication, and project management, especially within the telecommunications domain.

1. MOBEEN AHMED KHAN
Symsoft
AB
MEA,
Al
Thuraya
Tower
2,
Floor
9,
Office
907,
Dubai
Internet
City
Date
of
birth
#
6th
November
1984.
Phone
#
+971561704821
Email
address
#
mobeen.ak@gmail.com
Key Skills:
Ø Strong
technical,
organizational,
communication,
analytical,
team
working
and
sales
skills.
Ø Experience
in
preparing
tenders,
proposals,
quotations
and
providing
Pre-­‐sales
as
well
as
post
sales
support.
Ø Excellent
knowledge
of
consultative
solution
selling
with
telecommunication
domain
mainly
VAS,
Online
Charging
and
MVNO/MVNE
arena.
Ø Strong
Bid
Process
management.
Ø Excellent
convincing
presentation
skill.
Ø Excellent
inter-­‐personal
skill.
Ø Excellent
knowledge
and
experience
of
MS
Applications
(Excel,
PowerPoint,
Visio,
MS
Project)
Ø Experience
in
leading
cross-­‐functional
teams
from
requirement
gathering
within
the
organization
to
final
service
usage
by
the
subscribers.
Ø Experience
in
Planning,
Design,
Implementation
and
Roll
out
phases
of
Value
added
services.
Ø Experience
in
Vendor
Management
with
leading
vendors
like
Nokia
Siemens,
Huawei
and
Ericsson.
Ø Experience
in
Quality
and
Process
improvements
in
telecom
Environment.
Ø Experience
in
Network
Operations
and
Maintenance.
Ø Experience
in
Project
Management
and
end
to
end
product
lifecycle
management.
Ø Experience
in
working
with
MVNO
customers.
Professional Experience:
SYMSOFT – Sales Dept 2012 – to Date
Designation:
Technical
Sales
Manager
Responsibilities:
Ø Cultivating
and
managing
strong
relationship
with
the
assigned
customers
in
Middle
East
and
Africa
(Zain
Group,
Omantel,
STC
Group,
Virgin
Mobile
MEA
Group).
Ø Preparing
technical
proposals,
statement
of
compliance
and
prices
in
response
to
tenders
(RFP/RFQ/RFI)
for
VAS
(USSD,
SMSC,
MMSC,
SMS
Firewall,Call
Completion,Voicemail,IVR,Voice
SMS),
Charging,
Voucher
Management
System
and
MVNO/MVNE
solutions.
Ø Participating
in
technical
and
commercial
negotiation
together
with
sales
managers.
Ø Preparing
technical
proposal
and
commercial
proposal
(quotation)
for
change
requests.
Ø Handing
over
of
closed
sales,
upon
receiving
an
order
from
the
customer,
to
project
delivery
team,
ensuring
that
the
delivery
team
has
a
complete
understanding
of
the
scope
of
project
delivery
and
be
involved
in
addressing
any
technical
scope
creeping
that
may
occur
during
the
project
execution
phase.
Ø Conducting
project
kick-­‐off
meeting
together
with
the
project
manager
and
project
delivery
team.
Ø Performing
product
presentation
and
product
demonstration
in
promotion
of
Symsoft
products.
Ø Acting
as
a
bid
manager
in
handling
end
to
end
bid
management
until
submission.

2. Ø Coordinating
with
R&D,
Product
Management
teams
in
analysing
RFP/RFI/RFQ
gaps
and
identifying
the
product
enhancement
requirements
and
associated
cost
in
order
to
comply
with
the
RFP/RFQ/RFI
SoC
and
SoW.
Ø Coordinating
with
sales
managers
to
perform
sales
opportunity
identification,
analysis
and
qualification.
Ø Preparing
the
requirement
specification
of
the
new
product
functionality
or
an
enhancement
of
the
existing
product
functionality
to
be
developed
by
R&D
in
compliance
with
customer
requirements.
Ø Preparing
high
level
system
architecture
which
included
in
the
solution
description
provided
in
response
to
RFP/RFQ/RFI
or
Change
Request
requirement.
SYMSOFT – Customer Services Dept 2010 – 2012
Designation:
Operations
Engineer
Responsibilities:
Ø Identifying
the
root
cause
and
suggesting
an
optimized
solution
to
the
daily
issues
raised
by
different
customers
of
Symsoft.
Ø Understanding
the
requirement
/inquiry
raised
by
customer
and
deciding
if
it’s
a
change
request
or
if
a
work
around
in
the
system
can
be
implemented.
Ø Planning
and
executing
time-­‐to-­‐time
upgrades.
Ø Making
Quarterly
SLA
reports
as
per
customer’s
requirement.
Mainly
working
with
Charging
and
messaging
systems,
besides
this,
following
platforms
come
under
my
responsibility
for
support/maintenance
and
implementation:
Ø USSD
Ø PCH
(Packet
charger)
Ø Collect
call
Ø WAP
GW
Ø MMSC
CMPAK (ZonG) –VAS Planning Dept 2009 – 2010
Designation:
VAS
Planning
Executive
Responsibilities:
Ø Strong
coordination
with
Zong
VAS
marketing
team
and
Presales
department
of
different
vendors.
Ø Inviting
Technical
proposals
from
different
vendors
based
on
the
day-­‐to-­‐day
new
VAS
requirements
from
marketing
team.
Ø Evaluating
the
technical
as
well
as
commercial
proposals
and
selecting
the
best
feasible
vendor.
Ø Strong
coordination
and
follow-­‐ups
with
vendors
for
the
timely
implementation
of
VAS
projects.
Ø Capacity
planning
and
performance
improvement
of
different
VAS
nodes
by
doing
optimization.
Ø Coordinate
with
3rd
Party
vendors
to
get
their
nodes
integrated
with
existing
network
e.g.
for
different
IVR
services.

3. Projects:
Ø Message+
service
(SMS
forwarding,
copying,
auto-­‐reply
and
distribution).
Ø GPRS
and
Calls
location
based
charging.
Ø Push
Email.
Ø Location
based
services.
Ø Blackberry.
Ø Anti-­‐Spamming
Ø SMS
Receipt
service
(Charging
based
SMS
delivery
report)
Ø Huawei
SMSC
expansion.
Ø Automatic
Device
Detection
and
Configuration.
Ø Mobile
Banking
Solution.
CMPAK (ZonG) – IN/VAS Operations Dept 2008 - 2009
Designation:
Snr.
Officer
operations
Responsibilities:
Operations
&
Maintenance
of
following
network
elements:
Ø GPRS
Huawei
SGSN9810/
Huawei
GGSN9811.
Ø SMSC
(Huawei
and
ZTE).
Ø MMSC.
Ø WAP
Gateway.
Ø OTA
/
DSTK
platform.
Projects:
1. Implementation
of
Voice
on
demand
service,
involving
integration
of
ROK
NOD
system
with
MMSC
using
MM7
interface.
2. Implementation
of
Single
IMSI
multiple
MSISDN
with
respect
to
only
SMS.
Involving
all
the
necessary
definitions
required
on
SMSC.
3. Coordination
with
different
RPs
for
implementation
of
International
Prepaid
roaming
and
conducting
IR32
test
cases.
4. Coordination
with
International
MMS
Hub
provider
to
make
IOMMS
work
with
different
roaming
partners
and
conducting
IR53
test
cases.
Ufone PTML – VAS Planning Dept 2006 – 2008
Designation:
VAS
Planning
Executive
Responsibilities:
End
to
End
Project
management
of
following
projects:
Ø Deployment
of
STPs
(Huawei
Signaling
transfer
point
SG7000)
in
Ufone’s
Core
Network.
Ø Implementation
of
Mobile
number
portability.
Ø Deployment
of
Color
Ringback
tone
(Huawei
CRBT/URP
V5.0D82_02).
Ø Deployment
of
Voice
SMS
(Kirusa).
Ø Deployment
of
Provisioning
system
(Huawei
TopEng).

4. Planning
of
upcoming
new
VAS
services:
1. Single
IMSI
Multiple
MSISDN.
2. CRBT
Expansion.
3. Automatic
Device
Detection
and
Configuration.
4. Mobile
TV.
5. Intelligent
traffic
steering.
For
the
above
mentioned
VAS
services
I
was
involved
in
conducting
following
task:
Ø Inviting
a
product
description
from
different
vendors
to
understand
the
service.
Ø Making
an
RFP
and
floating
it
to
all
the
possible
vendors
that
have
product
solution.
Ø Inviting
technical
proposals
for
evaluation.
Ø Coordination
with
operations
and
IT
teams
to
check
the
possibility
of
the
implementation
of
solution.
Ø Carrying
out
Q&A
session
with
vendors
for
the
clarification
of
solution.
Ø Making
an
evaluation
report
for
the
product
and
floating
it
to
procurement
department.
TRAININGS:
1 Complete
STP
(SG7000)
product
training
in
Huawei
university
china
2007.
The
training
program
includes:
Ø Fundamentals
of
SS7
Signaling
System.
Ø SCCP
Principle.
Ø MAP
Signaling
Analysis.
Ø SIGTRAN
Protocol.
Ø SG7000
Hardware
system.
Ø SG7000
Data
Configuration.
Ø SG7000
In-­‐depth
Data
Configuration.
Ø MNP
Service
Overview.
Ø MNP
Data
Configuration.
Ø LSMS
System
Overview.
Ø LSMS
Operation
and
Maintenance.
Ø SG7000
Troubleshooting.
2 MS
Excel
level
2
and
3
training
in
CASE,
Islamabad
(2007).
3 Acision
MMSC
local
training,
Islamabad
(2007).
4 ZTE
WAP
gateway
(ZXME-­‐WAP)
training
in
ZTE
training
center,
Islamabad
(2008).
5 ZTE
MMSC
(ZXME-­‐MMSC)
training
in
ZTE
training
center,
Islamabad
2008.
6 Participation
in
“IMS
as
a
NGN
Application
enabling
platform”
workshop
(2008).
7 On-­‐job
training
in
Sweden
(Kista)
on
all
Symsoft
products.
8 DALE
CARNEGIE
certified
“Customer
communication
skills”
training
in
Sweden.
9 DALE
CARNEGIE
certified
“Public
Speaking
Mastery”
training.
Tools
Hands-­‐on
experience
on
following
tools:
Ø Huawei
LMT
(Local
maintenance
terminal).
Ø Ethereal
/
WireShark.
Ø Huawei
SG7000
Client.
Ø Huawei
SMSC
Infox-­‐Gateway.
Ø Huawei
SMC
Gateway.
Ø UNIX.
Ø SQL
Developer.
Ø Symsoft
Nobill
platform.

5. EDUCATION:
2002-­‐2006
Bachelors
in
TELECOMMUNICATION
ENGINEERING
From
COMSATS
Institute
of
Information
and
Technology
(CIIT)
2000-­‐2002 Higher
Secondary
School
Education.
Pre-­‐Engineering
from
Islamabad
Model
College
for
Boys,
F-­‐10/3.
1999-­‐2000 Secondary
School
Education
from
Islamabad
Model
College
for
Boys,
F-­‐8/4.
INTERESTS:
Ø Project
Management.
Ø Solution
Sales.
Ø VAS
Marketing.