This document summarizes the career objective, educational background, trainings, work experience, and personal details of Melanie Cais Catu. She has a Bachelor of Science degree in Computer Science and seeks a dynamic and challenging position that allows career growth. Her work experience includes positions in quality assurance, technical support, inventory encoding, and helpdesk roles at various technology companies. She has extensive training in networking, software, and IT systems.

1. CAREER OBJECTIVE
A dynamic and challenging position suitable for my qualification and opportunities for career growth
EDUCATIONAL BACKGROUND
College Graduated Bachelor of Science in Computer Science
(Thesis entitled Log-in and Log-out of New Era University
Employees’ using Swipe Machine)
New Era University
St. Joseph Diliman, Quezon City
(2001 – 2005)
BSBA Management
New Era University
St. Joseph Diliman, Quezon City
(2000 – 2001)
Secondary New Era University
St. Joseph Diliman, Quezon City
(1996 – 2000)
Elementary Bagong Pag-asa Elementary School
(1990 - 1996)
Achievement: Best Thesis
Outstanding Performance (Network Division) 2007
TRAININGS/SEMINARS ATTENDED:
MATHLAB, Career Path and IT Latest Innovation, .Net Overview, Online gaming Development,
Multimedia Production, Computer Graphics and Animation, Internet Security, Implementing High-End
Solutions on, Low-End Hardware, Undergraduate Thesis Presentation, Mobile Application Using Java,
Intelligent Systems, Game Development, Career in Information Technology, Bioinformatics, Virtual
Reality, Open Source Software, Linux Seminar, HTML Seminar, Visual Basic, and 7 Microprocessors. (UP
and New Era University)(March 2004 and September 2004).
CISCO Training in Bayantel Cisco 1 2007, Cisco 2 2009
5S Training 2009
SOP Training 2010
Commatch Training 2011
Melanie Cais Catu
14 Gregorio St. Corner. Karen St. Sto. Niño Marikina
City, Philippines
Phone: Mobile –09176289681
Telephone - (02) 933-13-53449-3702
E-mail address: mdcais@bayan.com.ph
Mdcais17@gmail.com

2. Training ROHDE and SCHWARZ for CMU200 and SMU 200A
Training in ZTE MSAN with combo card
Work Experience:
Company Bayan Telecommunication, INC.
DepartmentDivision Cooperate Quality and Continues Improvement
• Conducts Pre-delivery inspection which ensures that the devices are
in good condition prior delivered by the suppliers and receipt by
Bayan.
• Conducts pre/post configurations of CPE’s based on Bayan
parameters.
• Conducts and provides training to Technical and Non-technical sales
person for them to understand the technical features of the devices
that they are to market. This includes understanding on the PST,
Tracing tools and functions of the CPE’s
• Provides Work Instruction for the default setting of the CPE’s
• Set quality standards and procedures in doing the Type Approval.
• Provides technical support for the customers.
• Handled during type approval :
o RUIM Cards: G&D/Oberthur 32K RUIM Card
o VOIP CPE’s: BIP210 ATA, Unicorn2101 VOIP ATA, ZTE FreeGo,
Grand Stream HandyTone – 486 and 286, Linksys SPA2002,
Linksys PAP2T, ZTE ZXV10 H201, Aztech V300ATA, and PTI
VOIP ATA and etc.
o IP phones: Vogtec
o FWP/FWT/Handheld/EVDO devices: ACBEL FWT, ZTE
handheld and FWT, ZTE 1XEDVO modem, Huawei ETS2552 ,
ETS 2556, ETS 2555, EC226, EC360, MV430 and
MV440R,WR56, Nokia 6275i Nokia 2568i Nokia 1006 , Nokia
2125 and OMH, FWP L400 cordless phone and etc.
o ADSL/VDSL devices: ZTE modem router with and without
WiFI, Huawei modem router with and without WiFI, Kasda
modem router with and without WiFI, Comtrend modem
router
o Router devices: Dlink, ZTE, Huawei and Linksys
o Network Attached Storage device: My-ditto
o Wireless Multi-service ADSL2+ with VOIP gateway: Thomson,
Kasda and CISCO
o DVR(Digital Video Recorder) and IP Camera
Special Projects
• Huawei AAA, database management and clean up.
• Comparative analysis report
• Competition analysis report
• A-key generation for use of Plant Operations and batch upload to
HLRe.

3. • Repair/reprogramming and diversion of CPE’s
• EVDO Customer experience Testing
• Study fault ticket regarding CPE’s problems
• POC (proof of concepts) Netvanta 6330
• POC (proof of concepts) Huawei MSAN
• POC (proof of concepts) ZTE MSAN
Department Network
April 2007 - 2009
Job Description Quality Assurance Engineer, Plant Operations Department
Assist SPAN Team in all activities to ensure quality and mobilization and
implementation of WLL CDMA Network Projects, ESN/MIN Software Inspections
(Hardware/Software).Pre-activation and deactivation of WLL CDMA units using
HLRe. Responsible for leading the operation of Quality Assurance of Devices
Incoming Inspection for Bayan Wireless Landline. Conduct Pre-Delivery Inspection
with all Handheld and Fixed Wireless Telephone for Bayan Wireless
Landline.Create and Revise Preferred Roaming List (PRL) within the device. Type
Approval of CPE.
Technical Support Specialist
Generate trouble ticket and send to concerned work-group for immediate
resolution. Working hand-in-hand with other workgroups in facilitates repair and
restoration of line service. Provides on-line coordination and assistance to field
technician in subscriber line testing and repairs prior to closing, facilities inquiries
and other repair concerns. Monitor trouble reports for the awaiting and dispatch
status with regards to aging and repeat trouble reports
Monitor OPAC Equipment outages and Major Cable Trouble through analysis of
subscriber complaints. Coordinate with other work groups with regards to
troubles, OPAC outages, upgrade, maintenance, etc. of BayanTel Network most
especially for service affecting activities. Analyses repair performance and
formulate recommendations for improvements. Responsible for dispatching
trouble tickets to outside plant technicians. Prepare performance reports and
statistics.
Job Description Information Technology
Position Helpdesk (Staff Alliance)
July 2006-March 2007
Helpdesk call handling. Online Trouble Shooting of minor computer and access
problems. Monitor completeness and compliance to standard of all internal job
requests submitted to I.T
Company Cobalt Resource Incorporated
# 13 Brixton St. Barangay Capitolyo Pasig
Position Inventory Encoder
January 16, 2006– June 30, 2006

4. Job Description Encode the incoming items or products to their system. The one make the
Delivery Receipt and Sales Invoice. Print the Sales order and Barcode warranty to
the items or products. I also track the pallets counting to each product to know if
the items need to sold out and to make sure that all the products are in right
position.
Company Axis Global Technology
North Road Cubao Quezon City
Position Inventory Encoder
October 15, 2005 – January 15, 2006
Job Description Encode the incoming items or products to their system. The one make the
Delivery Receipt and Sales Invoice. Print the Sales order and Bar warranty to the
items or products. I also track the pallets counting to each product to know if the
items need to sold out and to make sure that all the products are in right position.
Company Bayan Telecommunication, INC.
BayanTel Corporate Center, Maginhawa corner Malingap Streets, Teachers’
Village, Diliman Quezon City
Position On-the-Job Training
December 1, 2004 – February 28, 2005
Job Description Information Technology
Helpdesk call handling. Online Trouble Shooting of minor computer and
access problems. Monitor completeness and compliance to standard of all
internal job requests submitted to I.T
Corporate Planning
Extraction, formatting, analysis and reporting of Corporate Customers
revenue for November and December. Uploading and presentations to
Microsoft’s Sharepoint Portal
Personal Details:
Nickname: Mimay or Mae Age: 31 yrs. old
Birth Place: Quezon City Birthday: May 17, 1984
Gender: Female Civil Status: Married
Height: 5’1’’ Weight: 104lbs.
Religion: Iglesia ni Cristo Citizenship: Filipino
SKILLS:
• Skilled in MS Office ‘98’ ‘2000’ 2003’ 2007’ 2010 (Word, Excel, PowerPoint, Access, Outlook), internet
surfing
• Knowledge in QXDM, QPST, R&S CMU200, Visio, Minitab, Visual Basic, Visual FoxPro, Java Scripts, C+
+, Adobe Photoshop, macromedia Flash and HTML.
HOBBIES/INTEREST:
Watching TV and Movies, Play Badminton, chat in the Internet and do some programs.
CHARACTER REFERENCES:

5. Reference will be furnished upon request.

6. Reference will be furnished upon request.