1. CV
Ahmed Talal Al Sayed
IT Technical Support Engineer
Cairo, Egypt
+2 0244670636 +2 01001665196
ahmedtalal30@hotmail.com
 Dedicated Technical Support Engineer with 10+ years of experience in “IT Field”. Consistently
Achieve record-high customer satisfaction rankings, improvements to the bottom line and
Turnaround of underperforming operations.
 Respected builder and leader of customer-focused teams, instill a shared, enthusiastic
Commitment to customer service as a key driver of company goal attainment. Lead by example
And ensure the execution of all quality and standard operations policies.
- Project management - Orders Fulfillment
- Customer service management - Customer satisfaction enhancement
- Complaint handling & Resolving - Front-End supervision
- Contract creation & handling
 Joined INTERMARK GSW from July 2014 till September 2014, stated as an IT
Team Leader:
- Keep abreast of changes in the standards, technologies or methodologies
- Carry out administrative functions
- Give direction and guidance
- Coach and mentor team members
- Review assignments for accuracy and quality
- Delegate responsibilities
- Coordinate application of software releases
- Develop and execute company policies
- Work with other departments
 Joined FUJITSU Company from November 2008 until June 2014, stated
As Senior Technical Support Engineer and related for the following
projectsroles:
 Project senior for (Cairo Airport TB3) project, Supporting AVIATION system there
on the hardware level (ATB, BTP, Dot-Matrix printers…etc.) through annual
Contract restricted with scope work has been built on a service level agreement.
Fulfilling all required monthlyweekly reports showing work progress, and creating
Analysis and annual reports.
Moreover, handling work abreast all other companiesorganizations serving
Aviation sector there, (More explanation valid through the interview).
Areas of expertise
Work experience

2. CV
 Technical support Engineer for (LUFTHANSA Group) project at 3 sites
Premises in EGYPT, supporting Lufthansa End-Users through global contract
From August 2012 till June 2014 and dedicated as a Technical Team Leader
For ROLLOUT task for the 3 sites (2 Sites LUFTHANSA Passage &1 site Cargo),
And fulfilling incoming duties:
- Take responsibility for all the smooth running of all LH end-users facing desktops,
laptops, OS’s and applications (Installing and configuring computer hardware
operating systems and applications)
- Provide required support for any IT issue to all LH end-users as directed by
management.
- Perform fast daily check for all LH premises.
- Provide weekly reports to management for all issues at assigned sites.
- Perform monthly conference discussing all incidents and talking about service
development.
- Ensure all incidents issues and changes has been recorded by end-users through
service desk and website ticketing system.
- Provide smart hand support as 1st
level for network, security and server admin as
required and through scope of work.
- Proactively manage assigned sites and suggest improvements and innovation to
reach maximum excellence level of service.
- Replacing parts as required.
- Rapidly establishing an excellent working relationship with the customer.
- Responding to within agreed time limits for incidents call-outs.
- Resolving escalated customer complaints without the need of team lead
intervention.
- Documenting troubleshooting and problem solution steps.
 Project Team Leader for (Nokia Siemens Networks) project in EGYPT
Supporting IT engineers serving NSN end-users (Internal system) through
Global SLA (Service Level Agreement) from December 2008 until August 2012.
The same duties at previous one (LUFTHANSA), but moreover, take the lead of
Team, leading Both of NSN sites at 6th
of October and Smart Village premises.
 Project Manager for (Thomson Reuters) project in EGYPT supporting IT
Engineers serving end-users there (as an internal system) through global SLA
(Service Level Agreement) from April 2011 until February 2012.
- Perform required monthly conferences with BELGIUM (project managing
Sector), and discussing issues looking for service developing to reach
Maximum of excellence level.
- Perform all required reports due to follow-up task, which has the highest
Importance.
 Working from (August 2007- till November 2008) at CITEX for integrated
Telecom& business solution (GSM service), stated as a Technical Office
Coordinator, and dedicated for the following tasks:
Integrated Telecom
Business Solution
- Preparing the As Built packages for Vodafone & Mobinil Sites.
- Site Auditing (Health& Safety) for Vodafone sites.
- Internal Acceptance & Quality Control for Vodafone sites.
- Working at Mobinil 3G project (Surveying).
- Instructor for Health& Safety course.
- Coordinate between internal department (Acquisition, Construction).
- Follow established safety procedures.
- Collect and analyze data collected from audit

3. CV
 Working 3 year (From July 2004 till July 2007) at Arab International
Optronics Company as an (IT Engineer) dedicated for the following tasks:
Arab International Optronics - Maintenance of PCs, Printers & fulfilling IT issues at Computer Center
Department.
- Building, Installation &integration Broadband Microwave wireless LAN for
SOLDIER 2000 Project under authority MINISTRY OF DEFENSE inside
Many sites belongs to EGYPTIAN ARMY (airborne, artillery, infantry, 3rd army
At Suez, army secret service). From (June 2004 till July 2007).
-
Excellent communication skills written & oral
- Ability to lead professionally with users, customers and suppliers
- Ability to communicate technical information to none technical users
- Documentation & Report writing
- Self-motivate, committed and enthusiastic IT professional, must be able to work on own
Initiative and without constant supervision
- Proven experience of working in a high pressured corporate environment
- Presentation & research skills
- Leadership skills & team player
- Team work skills
- Experience of negotiating service provision contracts
- Understanding of the issues of managing services provision through partners.
 Languages skills:
- Arabic: mother tongue
- English: Fluent spoken and written.
Bronze Award 2011
For Excellent attitude with customer care and meet customer satisfaction inside FUJITSU organization.
Bronze Award 2014
For Excellent attitude with customer care and meet customer satisfaction inside FUJITSU organization
through TB3 project.
 2014 MCSA (20410D) Installing and configuring for WINDOWS server 2012
 2014 Customer Service Fundamentals (New Horizons)
Personal & Soft skills
Awards
Courses

4. CV
Cairo, Egypt
+2 0244670636 +2 01001665196
ahmedtalal30@hotmail.com
https://www.facebook.com/ahmed.talal.3133
https://www.linkedin.com/profile/view?id=356129943&trk=nav_responsive_tab_profile
Nationality: Egyptian
Religion: Muslim
Driving License: Valid license
Marital status: Married
Date of birth: 30-03-1983
Military status: Fully Exempted
 Education:
- Modern Academy In Maadi / Computer Science department
- Graduation year: 2005
-
- Writing stories and novels (Click on the following link).
https://www.facebook.com/pages/%D9%85%D9%83%D8%A7%D8%AA%D9%8A%D8%A8/155795487942893?fref=ts
- Painting.
- Photography.
- Playing music (Piano, Guitar).
- Reading & Listening to music and interested in old ERA music & Art.
Note:Ready to take over within 2 weeks (Maximum) from the interview & confirmation by joining.
Personal details
Favourite hobbies