Edgarton Taylor III is an experienced AT&T Sales Coach Leader seeking a new challenging position. He has over 15 years of experience at AT&T directing and motivating sales teams, providing training and feedback, and ensuring sales goals are met. He is looking for an opportunity with growth potential where he can utilize his strong communication, leadership, and customer service skills.

1. 2853 Harcourt Ave
Los Angeles, CA 90016
213-910-5959
EdgartontretaylorIII@gmail.com
EDGARTON TAYLOR III
PROFESSIONAL
SUMMARY
AT&T Sales Coach Leader lookingto obtain a rewardingand challengingposition with an
organization which offers growth potential,knowledge and responsibility wheremy skills,
education and abilitieswill further company goals and where advancement is based on
accomplishments.
CORE
QUALIFICATIONS
Expert Knowledge of AT&T strategic products and services and their benefits
Excellentcommunication skillsboth written and oral with customers,
coworkers and supervisors
Creativity and market strategies
Organizesales conferences to enhance the skillsof the workforce
WORK HISTORY SALES COACH LEADER, AT&T SMALL BUSINESS SOL-INSIDE SALES & SERVICE, PASADENA, CA
5/2006-Current
 Direct, coach and motivate sales teams of 12-16 sales representatives
to ensure sales and servicegoals aremet.
 Responsiblefor the daily application of company and organizational
policies and procedures.
 Train,develop and evaluatesubordinates personnel and initiate
associated personnel actions.
 Set sales objectives, establish blitzes and other reward systems
 Provides feedback, coaching,training,motivation,and supportto
representatives.
 Manage subordinates attendance,adherence and overall productivity
 Counsels and advises representatives regardingperformanceand
discipline.
 Participates in the decision makingprocess and makes
recommendations regardinghiring,promoting,and discharging
employees.
 Coordinated activities such as sales rallies and charity events.
 Interfacewith CWA on level 1 employee grievances
 Stayed abreastof industry trends for small businessand consumer
customers.

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AT&T SALES REPRESENATIVE, AT&T, BAKERSFIELD, CA
1/2000-5/2006
 Coordinated problem resolution strategies to improveprocedure and
systems.
 Provided customers with product and serviceinformation.
 Documented all call information accordingto standard operating
procedures.
 Identified and escalated priority issues.
 Responsiblefor receivinginbound calls for consumer customers,
seeking customer careand new services.
 Capableof assistingcustomers and operatingmultipleonlinesystems.
 Gave accurateand appropriateinformation to answer questions,
trouble shootissues,and resolvecomplaints.
 Worked with management to ensure appropriatechanges were made
to improve customer satisfaction.
EDUCATION DIPLOMA, SUSAN MILLER DORSEY HIGH SCHOOL, LOS ANGELES, CA 1996
REFERENCES REFERENCES AVAILABLE UPON REQUEST