1. OLIVIA BARTOLOWITS
2151 Avenida Del Diablo, Escondido, California 92029
Cell: 619-207-3902
garci038@att.net
EXECUTIVE SUMMARY
Forward-thinking and respected leader in operations management and unit partner. Proven
ability to manage monthly projects, lead successful operations and oversee business
development programs. Lead cross-functional domestic and international teams to achieve
results and meet deliverables. Excellent relationship management, collaboration, presentation
and communication skills across all business levels. Results focused with strong aptitude for
identifying and resolving challenges and building lasting client relationships. Able to direct
multiple projects and locations simultaneously, plan and lead projects. Adept at developing
and implementing effective strategies, policies and procedures.
CORE COMPETENCIES
Project Management Business Development
Operations Management Vendor Relations
Supervision and Training Sales and Marketing
Complex Problem Solving Fluent in Spanish
Strategic planning Relationship building
ACCOMPLISHMENTS
Process/Call Center Compliance Management
Recipient of multiple Awards
AT&T Fortune 500, quarterly 4 years in a row - Jody Garcia - SVP Home Solutions
AT&T Presidents Club, Achieving 150% overall metrics and revenue results, Jody Garcia -
SVP Home Solutions
AT&T Elite Sales and Service - Operating Wireless/BB/Business/Cost Structure and
Customer Service, Kelly King- SVP Home Solutions
AT&T Summit Award - Beat your Best-Week over Week - 5 of 9 quarterly, Jody Garcia -
SVP Home Solutions
Led Boot Camp initiative for VP Jody Garcia's, Home Solutions - LAAC
CERTIFICATIONS
California Real Estate Agent - CALBRE#01982725
Six Sigma Green Belt Certification
Microsoft Office Trilogy Certified
Member of Hacemos and WOA (Women of AT&T)
SKILLS
Real Estate, Administrative Skills, Analytical Skills, Business planning, Call Center, Coaching,
Communication Skills, Interpersonal Skills, Cost Reduction, Customer Relations, Customer
Satisfaction, Directing, Forecasting, Training, Team Building, Leadership Development,
Operations Management, Workforce Management, Organizational Skills, Performance
Management, Problem Resolution, Project Management, Project Planning, Quality
Improvement, Sales, Six Sigma, Strategic Planning, Team Player, Time Management, Labor
Relations.

2. PROFESSIONAL EXPERIENCE
AT&T COMMUNICATIONS
San Diego, CA.
Work Force Manager 09/2012 to Current
Orchestrate domestic and international team collaboration and manage call volumes to ensure
efficiencies are met. Supervise staff associates, develop and train to add value to the
team. Conduct attendance reviews and meet with Labor. Active participant in monthly
planning, strategy implementation and communication to drive sales and reduce overhead
costs. Execute new training initiative ensuring proper customer service updates are successfully
implemented.
AT&T COMMUNICATIONS
San Diego, CA.
Sales Coach Manager 07/2011 to 09/2012
Coach, train and develop a team of 23 union-represented Service Representative in Hispanic
business call center. Train New Applications to agents in the office to help ensure they are
complying with the company guidelines and disclosures while speaking to the customers,
closing sales and meeting all efficiency metrics. Develop coaching action plans for each
individual on the team, enabling them to meet and exceed organizational goals and individual
targets.
AT&T COMMUNICATIONS
San Diego, CA.
Performance Development Coach 03/2010 to 07/2011
Primary Responsibilities include development of Home Solutions Management team (1st, 2nd
and 3rd level) coaching and leadership skills. Strategic planning and results analysis with 3rd
Level and/or 2nd Level on who and what metrics/behaviors to focus on. As well, as shadowing
1st Levels / 2nd Levels on-the-job to identify opportunities and then coaching them on their
development activities to close gaps. Classroom teaching of SVP tailored courses in Manager
Academy curriculum (Internal/Vendors). Administrative activities like time classroom prep,
expense vouchers, and travel arrangements and actual travel time.
SBC COMMUNICATIONS
San Diego, CA.
IT Instructor / Sales Coach Manager 06/1998 to 03/2010
PACIFIC BELL COMMUNICATIONS
San Diego, CA
Customer Service Representative 05/1997 to 06/1998
BPLW ARCHITECTS AND ENGINEERS
Albuquerque, NM.
Architect 06/1993 to 03/1996
Discuss ideas, objectives, requirements and budget of a project and in some cases helping
select a site. Consult with other professionals about design, assess the needs of the building
and its users and advise clients.
EDUCATION
BACHELOR OF ART: ARCHITECTURE
University of New Mexico, Albuquerque, NM
Architecture