1. Ed Frydel, M.A
1921 Saltu Dr Redding CA 96
530-917-6240 Mobile
efrydel@gmail.com
CAREER HIGHLIGHTS:
Blueshield of California ​12/2014-Present
Redding, CA
Customer Service Representative
● Demonstrated ability to reconcile Servicelink termed accounts with issued accounts
● Willingness to take on new projects to help the team
● Consistently using phone skills to help the member and as well as de-escalate calls
● Responsible for acting as IRT liaison between IRT reps and the member
● Consistently performs established performance metric including average handling
time.
● Work with minimal supervision and willing to do extra to get the job done
● Excellent customer service skills
Morrison University ​4/2014-8/2014
Reno, NV
Admissions Representative
● Responsible for functioning in a call center environment
● Qualified both cold leads and warm leads for potential appointments
● Set appointments for interviews with prospective students
● Helped student discover in the interview what major would best fit them.
● Worked with the STARS system to better track current and prospective students
● Worked effectively within a team environment
Simpson University ​3/2012-10/2013
A.W. Tozer Seminary
ASPIRE (Adult Studies - Evening/Weekend and Online Formats)
Redding, CA
Educational Recruitment Specialist
● Successfully nurturing and converting generated leads for the Master
of Divinity and Master’s in Intellectual Leadership programs
● Assist prospective student from application submission through matriculation
● Advisor on the Tozer Scholarship Committee
● Interact closely with pastors, church elders, and transferring seminarians.
● Effectively use daily CRM tools and DATATEL
● Strong team leader who seeks opportunities to develop others

2. ● Analyzed church data for recruitment cycle Recruiting students in both the traditional
undergraduate program and adult degree completion program, increased student
enrollment by 20% year over year growth.
● Evaluated transcripts for returning adult students to assess remaining outstanding
courses needed for degree completion, target graduation date and identification of
financial needs/planning.
● Built strong community relations through local community colleges, businesses and
churches, creating greater market awareness of various degree programs.
● Implemented the “Open House” recruitment concept for target students. Effective use
of this concept raised the number of student starts by 35%.
● Counseled in the areas of teacher credentialing and master’s programs in education
Cogswell Polytechnical College ​9/​.​2010- 9/2011
Sunnyvale, CA
Admissions Advisor/Educational Sales
● Improved conversions by qualifying more appropriate target students
● Personally developed and cultivated new relationships with high school
administrators and counselors in the Northern CA and Nevada regions
● Proven track record of converting leads through application to matriculated status
● Intrinsically motivated team leader driven to accomplish enrollment objectives
● Helped create a high school presentation for the team
● Analyzed data and created marketing strategies to increase enrollment.
● Assisted in the training of staff to meet enrollment objectives
D​eVRY UNIVERSITY 2/1999-3/2002
Northern CA/Northern NV region 6/2006-4/2010
Educational Advisor (2006-2010)
Assistant Regional Manager (1999-2003)
● Recognized in the top 2% for territory development of approximately 6,000 students
each year. Increased unique high school awareness of DeVry by 30%.
● Acquired tuition commitments in the amount of $1,225,000.00+ in a one year
recruiting cycle
● Achieved average 20% yearly increase in applications and starts
● Coached and mentored new hires and veteran employees, assisting them in
developing their territories and effectively increasing lead generation.
● Developed and established strong Hispanic, Asian and Native American enrollments
in DeVry campuses and programs
● Managed recruitment in Northern California and Nevada while meeting and
exceeding admissions projections.
● Analyzed lead development, created successful high school and community college
recruitment strategies.
● Conducted multimedia presentations for students utilizing relationships established
with teachers, administrators, and counselors.
● Achieved PRIDE recognition twice for consistently ranking in the top 7% of
Educational Advisors nationwide, meeting or exceeding sales goals across 14
counties and 100 high schools

3. Denver Automotive and Diesel College ​1/2005 –5/2006
Educational Sales
● Established new Santa Rosa Territory presenting and recruiting for
automotive/diesel tech careers.
● Cultivated relationships with administrators at 75 regional high schools
● Actively developed referrals from teachers and administrators
● Analyzed lead development, created successful high school and community
college recruitment strategies
Education
Nyack College
Nyack, NY
Bachelor of Arts in Psychology
May 1986
Simpson College
Redding, CA
Master of Arts in Education
December 1995
Achievements
Navy Achievement Medal
Army Achievement Medal