Nicholas Crutchfield has over 16 years of experience in credit and collections management. He is currently a sales professional at Larry H. Miller Nissan, where he consistently exceeds sales objectives through his excellent negotiating skills and ability to work independently. Prior to this, he held several management roles at CenturyLink Communications, where he led teams, met collection targets, developed training programs, and improved operational efficiency. He has a track record of building trust with customers and colleagues.

1. Nicholas Crutchfield
Professional Summary
Polished, professional Credit and Collections Manager offering 16 years of experience providing an unwavering
commitment to customer service, with the ability to build productive relationships, resolve complex issues and gain trust
and respect from both customers and peers.
Skills
 Sales
 Peer Training
 Manages Conflict
 Enforces Policies
 Delegates Responsibilities
 Meets Deadlines
 Staff Scheduling
 Peer Coaching
 Customer Advocacy
 Implement Decisions
 Call Escalations
 Well Organized
 Efficient Multitasking
 Good Judgment/Decision Making
 Creating Training
 Project Management
 Goal orientated
 Proficient in Multiple Systems
Professional Experience
Sales Professional Feb 2016 to Present
Larry H. Miller Nissan – 1320 Plum Valley Lane, Highlands Ranch CO 80129
• Dynamic sales professional
• Consistently exceeding sales objectives
• Excellent negotiating skills
• Strong ability to work alone without supervision
• Cold calling and Prospecting
• Customer Loyalty
Specialty Collections Manager 2007 to 2015
CenturyLink Communications- Grand Junction, CO/Phoenix, AZ
 Lead a team of 14 collections representatives
 Responsible for manager take over calls
 Resourceful team player who excels at building trust with both colleagues and customers
 Results driven achiever with exemplary planning and organizational skills
 Excellent comprehension and retention of systems and processes
 Instrumental in the development of training guides and collections procedures
 Evaluated job processes and recommended ways to improve efficiency of operations
 Organized and lead successful training sessions
 Monitored and Maintained assigned accounts
 Highly skilled in obtaining positive collection results
6658 Green River Dr. #G, Highlands Ranch CO 80130 (c)303-472-0573,
NicholasCrutchfield79@gmail.com

2. Sr. Credit and Collections Specialist 2002 to 2007
CenturyLink Communication- Grand Junction, CO
 Responsible for collections on State Government and Large business accounts
 Established close partnerships with clients
 Collected Millions of dollars while helping to reduce net bad debt
 Lead weekly meeting with account teams
Credit Consultant 1999 to 2002
CenturyLink Communication- Grand Junction, CO
 Met or exceeded center account receivable targets monthly
 Provided excellent customer service
 Assisted with training
Education
Diploma
Grand Junction High School: Grand Junction, CO 1998
Accomplishments/Awards
Employee of the Month – Sept 2002, March 2008, Nov 2010
Two years Perfect Attendance
Multiple Peer to Peer Recognitions –
Honor Roll – October 2014
Community Involvement
American Cancer Society - Relay for Life, fundraising
Ran multiple 5 and 10K’s for Charity – including the Children for hope 5K and the Boulder/Boulder 10K
United Way of Mesa County - Fundraising and donations