1. The development of Cultural Intelligence provides:
1. Leadership with an understanding of and sensitivity to
employee values that supports the ability to:
 Create an atmosphere of equity
 Build trust
 Develop and sustain collaborations
 Increase productivity by improving relationships and decreasing conflict
 Address employee satisfaction with the work environment and team relationships
2. Leadership and employees with the ability to improve customer relationships that:
 Build trust
 Increase ROI addressing customer satisfaction through better understanding of customer values
3. Strategy and action support by:
 Increasing cross cultural knowledge in a non-threatening, non-judgment environment
 Improving communication skills – verbal and non-verbal
 Enhancing self-efficacy in cross-cultural situations
 Developing culturally appropriate engagement strategies
Cultural Intelligence is the “How”:
 How to address difficult conversations
 How to develop skills and abilities necessary to implement diversity strategies and initiatives
 How to quantitatively measure dispositions
Dr. Jamyce Curtis Banks
Chief Executive Officer
EVALUATION - Customized to meet the needs of the organization
GAP ANALYSIS - Analysis of measurements, programs and processes
ACTION PLAN DEVELOPMENT - Collaboration with leadership to
establish improvement goals and strategies
PLAN IMPLEMENTATION SUPPORT - Professional development to
support implementation and professional growth
COACHING –Strategy Implementation feedback and support
MONITORING – Continuous follow up tosupport effective
implementation
Cultural Intelligence (CQ) – The
capability to function effectively
across cultural contexts
(organizational, national, ethnic,
generational, etc.)
whateverittakesconsulting.com
Evaluation
Gap Analysis
Action Plan
Development
Plan
Implementaton
Support
Coaching
Monitoring