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HR Business Plan
- 1. Listerhills HR Plan 2014 23rd October 2013 Author: David Richards david.richards@fgh-uk.com Do things better or do things differently
- 2. Business Objectives • Grow the business – Our tangible and agreed budget targets • Create solid platform for sustainable performance – Develop infrastructure – Build team – Establish culture • 2014 vision – What we want to achieve Do things better or do things differently
- 3. In shape for growth? Do things better or do things differently
- 5. Strategy Framework Do things better or do things differently
- 6. Building a Great Team Mastery Autonomy Achievement Engaged Minds Do things better or do things differently Purpose Intimacy Appreciation Engaged Hearts
- 7. Building a Great Team Purpose Mastery Autonomy Achievement Engaged Minds Do things better or do things differently Intimacy Appreciation Engaged Hearts
- 8. Mastery
- 9. Building a Great Team Training and Development Mastery Structured program Continuous measurement Technical and behaviourial mentoring Recognised achievement Do things better or do things differently
- 10. Building a Great Team Highest and Best Mastery Role Evaluation Identifying employee sweet spots Task Evaluation Develop coaching Do things better or do things differently
- 11. Building a Great Team Skills Mastery Standardised assessment process Performance management evaluations Development plan Cross training Do things better or do things differently
- 12. Intimacy
- 13. Building a Great Team Understanding Motivation Intimacy One-to-ones Employee survey Site Manager as coach Do things better or do things differently
- 14. Building a Great Team Nurture Relationships Intimacy Communication strategy Buddy program Mentoring Cross site workshops Do things better or do things differently
- 15. Building a Great Team Team Spirit Intimacy Team building workshops Awareness of individual behaviour Encourage recognition and celebration Sense of one Companyjjj Do things better or do things differently
- 16. Purpose
- 17. Building a Great Team Onboarding Purpose Layered onboarding program Meet and greet Evaluation process Ensure completion Do things better or do things differently
- 18. Building a Great Team Demonstrate Leadership Purpose HR governance Business vision Link goals and objectives Do things better or do things differently
- 19. Building a Great Team Cultural Commitment Purpose Focus Group redefined Culture conversations Promote feedback Recognition – Cultural Champions Do things better or do things differently
- 20. Building a Great Team Purpose Mastery Autonomy Achievement Engaged Minds Do things better or do things differently Intimacy Appreciation Engaged Hearts
- 21. Measurement
- 22. Measuring Success • 3 Up Charts – Absence – Retention – Time to fill – Headcount growth – Employee survey – Six Sigma cost savings – HR cost savings • Direct feedback Do things better or do things differently 22
- 23. HR Function
- 24. Personal Leverage • HR leadership • Customer interaction • Industry networking • Knowledge development • Corporate integration Do things better or do things differently 24
- 25. Function Development • Lead vs Lag? • Multi skilled HR personnel – 2014 plan: 1 recruit (training and development focus) • Establish business partnership – Recruitment – Training – Benefits – Safety – IT Services Do things better or do things differently 25
- 26. Summary
- 27. In shape for growth Do things better or do things differently
- 28. Objectives: Training and Development Group Objective Training and Development Consult with a minimum of 3 peer or educational organisations in order to define best practice training program management. Identify list of potential organisations Interview relevent stakeholders Record content of conversation Identify best practice Training and Development Design pilot program. Define internal program framework Design modules Engage internal program suppliers Identify recruitment mechanism Establish external links; i.e. education support/qualification Training and Development Finalise program Review pilot program and enhance/complete Prep support tools and materials Develop roll-out program Do things better or do things differently Target completion Actions Status
- 29. Objectives: Highest and Best Group Objective Highest and Best Interview Team Managers to identify sweet spots and passion areas Kim and David to meet with Team Manager group and explain the purpose and sell the concept. Kim and David to meet with Team Managers. Write up findings and revisit the Team Managers. Highest and Best Establish roles according to these sweet spots Identify key tasks and map to sweet spots. Do this with at least one representative from Team Managers. Highest and Best Work with senior team (FP, DS, BW and HB) to develop coaching style Devise a training mechanism Implement a coaching calendar for more formal session Implement a coaching structure to help all levels acknowledge learning Do things better or do things differently Target completion Actions Status
- 30. Objectives: Skills Group Objective Skills Formulate skills matrices for all sites Develop repeatable skills matrix Develop cross training program Link to job descriptions Skills Train all employees on ATS Performance Management process. Provide additional support to line managers. One to one meeting with Erika Anderson Develop and execute training program Measure effectiveness Skills Ensure all employees have individual development plan in place Line manager follow up to coach and support Do things better or do things differently Target completion Actions Status
- 31. Objectives: Understanding Motivation Group Objective Motivation Enhance communication flow through establishment of employee feedback program Run one to one sessions Develop survey Develop feedback loop and action planning Motivation Enroll in Best Companies Program Trigger point at 50 employees Research program requirements Do things better or do things differently Target completion Actions Status
- 32. Objectives: Nurture Relationships Group Objective Nurture Relationships Define a communication strategy to ensure employees feel connected at site, regional and corporate level. Develop core communication timetable and events Define trigger events Nurture Relationships Create cross site peer to peer relationships in order to develop knowledge share, problem solving, etc. Identify buddy opportunities and seek site manager support Nurture Relationships Develop and standardise site manager mentor program to facilitate development of site managers Leverage US organisational support Establish review and feedback program Do things better or do things differently Target completion Actions Status
- 33. Objectives: Team Spirit Group Objective Team Spirit Ensure employees understand their role and influence within the team dynamic to develop a high performance culture Design workshop Develop and execute roll out plan Team Spirit Ensure all employees feel valued by the organisation through encouragement of positive ritual and celebration Define policy Identify triggers Coaching line managers Do things better or do things differently Target completion Actions Status
- 34. Objectives: Onboarding Group Objective Onboarding Develop Onboarding program Develop layered onboarding program Develop onboarding packs Implement probationary review process Implement ATS passport program Train line managers Onboarding Develop TUPE Transition support program for sales and start up Draft pack content Seek contribution from internal stakeholders Engage creative resource to develop concept pack Do things better or do things differently Target completion Actions Status
- 35. Objectives: Demonstrate Leadership Group Objective Leadership Review, amend and reissue Company Handbook and policy docs and forms to ensure completeness, quality and documentation control Review handbook and policy and practice Research best practice Generate revised handbook Issue to standard document library Train relevant employees in use of forms Leadership All site managers should have a foundation knowledge of leadership skills and techniques Develop leadership training suite Leadership Facilitate CItraining to enable a minimum 2 projects Generate training program Set project timelines Monitor compliance Leadership Create goal roll down timetable linked to performance management process Define timeline datum Monitor compliance Do things better or do things differently Target completion Actions Status
- 36. Objectives: Cultural Commitment Group Objective Cultural Commitment Develop acceleration academy concept Prepare executive document describing model, objectives and execution strategy Cultural Commitment Design a cultural commitment program comprising of workshops and cultural conversations to ensure continuous improvement Create one page culture conversation template Design and run cultural commitment workshop Provide continuous program support Cultural Commitment Relaunch recognition program Define UK gift portfolio Run re-launch presentation Prep employee/customer handout Cultural Commitment Launch Cultural Champion program in monthly and yearly format Define process Design program Communication program to employees Do things better or do things differently Target completion Actions Status