1. EDWARD MURPHY
703.899.4400 ▪ ed@murphywebsite.com
Highly technical individual with people skills wanting to make use of skills in collaborative leadership, building effective teams, inclusive
communication, and strategic use of data and technology to create highly successful outcomes.
Experience
Senior Technical Support Engineer
▪ 2003 -Present
The College Board ▪ Reston, VA
 Plan testing scenarios for technical tasks of User Acceptance Testing (UAT) for technical support.
 Involved in the business processes and functional requirements; collaborate with Product group in the
definition of UAT strategy (goals, procedures, conditions).
 Complete quality assurance (QA) analysis and User Acceptance Testing (UAT) of new code prior to
release.
 Work closely with code developers to create enhancements to existing products.
 Correct SQL Server database corruption, loss of connectivity to SQL Servers, and server crashes for
customers and internal staff.
 Manage the secure file transfer process for deployment of software (5 times per year) to the customers,
track downloads and provide metrics to management.
 Trouble shoot issues involving .Net Framework, .ASPX pages, SQL Script, PowerShell, XML,flat files, log and
config files. As well as issues with 508 Compliance, network and database connection and application
logins.
 SQL Server Database Administrator, install and configure new SQL Servers for College Board software
support, QA, development and business centers.
 Provide technical back up for a team of eighteen.
 Train System Engineers, Functional Staff and Customers on wide range of technical subjects.
Quality Assurance Specialist
▪ 2000 - 2002
The College Board ▪ Reston, VA
 Developed and conducted QA testing of products to include: Maintaining database inventory,
recording problem changes, communicating findings to Dev team. Retesting software when
appropriate.
 Wrote and updated automated Rational software test case scripts and files through life cycle of testing.
 Tracked receipt of software from Dev team and contractors, maintaining an audit trail of software
changes and integrating changes into the test versions of the system.
 Performed complex technical functions, evaluating systems or procedures and recommending action
or changes, designing, developing, modifying and/or testing applications, systems and procedures; and
establishing and documenting procedures for carrying out technical duties, in compliance with best
practices and technology.

2. Senior Technical Specialist
▪ 1998-2000
The College Board ▪ Reston, VA
 Network/Server skills include: Installing and upgrading work stations and servers, Configuring TCP/IP.
Configuring desktops, Configuring servers, configuring DHCP/WINS, Network security, DNS, System
backup and restores, performance monitoring, optimizing server performance, create domains and
workgroups, create new user accounts, and registry troubleshooting.
 Extensive knowledge of network equipment, including Hubs, Switches, cabling, NICs, related software
and diagnostic tools.
 Travel across country, performing SQL Server builds, installations of server/client based software.
 Set up and maintain an environment of servers (physical and virtual) to simulate and reproduce
customer issues for Support, QA, Dev, and Product Staff.
 Work with operating systems, test equipment such as LAN Sniffers, Logic analyzers, other optical
equipment, and software diagnostics.
 Develop, and edit technical documentation for customer and staff on College Board products.
 Provide technical consulting services, reviewing institutional server configurations and making
recommendations for the institutional environments of potential and current customers to best support
College Board products.
 Technical liaison with hotel and third party vendors for annual PowerFAIDS National User Conference;
providing setup, test equipment, software, databases, and wireless network on site.
Education
Strayer University Central Texas College Computer Learning Center
▪ Loudoun, VA (2017) ▪ Baumholder, Germany ▪ Alexandria, VA
B.S. degree Database Technologies Undergraduate Studies: Criminal Law Computer Electronics
Degree with Honors
Certifications
MCITP MCITP MCTS
D atabas e Ad m in is tr ato r Databas e D evelo per SQL 2005
J un e 2008 J un e 2008 J un e 2008
Management Certification Course Certified Netware 3
( Ja n` 03 –F eb` 04) Administrator Series: 390
c om pleted by
Th e C o lleg e B o ar d E n tr anc e E xam in atio n
PMP Certification (Course work complete, scheduling testing soon)
Skills

3. Windows Server NT- 2012, Active Directory, Microsoft IIS v5-8, PowerShell and VBScript, Windows Operating
systems, IP Addressing, Microsoft SQL Server, Secured FTP utilities, Text and XML Editors, Pivotal, Heat, vSphere,
VMware, Vbox, Virtual PC 2007, Webex, Sales Force, Microsoft Office, Photoshop.