1. JOSE CRUZ
Bronx | (C) 3472366558 | JoseECruz@aol.com
Professional Summary
Confident Security Manager with over 16 years of experience, successful at making critical decisions quickly and effectively.
Meets security challenges calmly and rationally. Motivated and work efficiently under pressure and make sound decisions.
Exceptional team leader with an outstanding work ethic. Superb multitasking, interpersonal, communication and leadership
skills. Emphasize strongly on team motivation/development and possess great team building skills which includes organizing
team building events. Quick learner, adaptable and detailed. Positive can-do attitude with excellent customer service skills.
Work History
Sergeant 04/2004 to 07/2016
New York Presbyterian Hospital – New York, NY
Managed the day-to-day security operations of the day shift consisting 80 officers on a 12 building campus. In-serviced staff
on how to identify and manage aggressive behaviors, proper empathy and customer service techniques, 'Infant Abduction and
'Active Shooter' procedures and more. Monitored 'Access Control' procedures, psychiatric and medical distress
calls/responses, physical altercations as well as internal and external disaster operations. Assigned posts and adjusted daily
break schedules while reducing overtime costs. Managed and monitored my staffs time though a workforce timekeeping
program. Organized and put together 'Team Building' events. Responded to and supervised all fire alarm responses and
coordinated with the Fire Department, facilities and Security staff in all cases.
Investigator 07/2002 to 04/2004
New York Presbyterian Hospital – New York, NY
Followed up and investigated all reports generated in the department. Served as a liaison between outside agencies (NYPD,
FBI, Secret Service, lawyers) and internal departments (Human Resources, Risk Management, Patient Services, Senior
Management and more). Made, processed and effected the arrests in over 30 cases. Conducted undercover operations to
ensure safety of life & property. Installed overt and covert cameras. Monitored the CCTV system and supervised repairs of
equipment failures. Trained staff on 'Report Writing' procedures.
Security Officer 03/2000 to 07/2002
New York Presbyterian Hospital – New York, NY
As an entry level Security Officer I mainly worked the Security Command Center dispatch desk which consisted of fielding
emergency and nonemergency calls. Dispatching Officers to set locations during emergency responses. Documented all calls
and incidents onto a daily log and/or formal Security report. Monitored alarm systems and dispatched according. Generated
and assigned meal schedules. Made notifications to everyone from Management to Senior Management.
Loss Prevention Officer 11/1999 to 03/2000
Gap Inc. – New York, NY
As a 'Loss Prevention Officer' I was responsible for detecting and deterring possible theft from both outside individuals and
employees. Responsible for ensuring all merchandise was tagged with electronic article surveillance (EAS) devices. Liaisoned
with NYPD when individuals were detained. Monitored cameras and documented all incidents.
Sergeant 12/1995 to 12/1999
US Marine Corps – Jacksonville, North Carolina
Supervised a squad of 12 infantry Marines during international and domestic training operations. Oversaw all live fire
exercises. Conducted squad and 'Fire Team' day & night patrols. Trained international armies on basic infantryman skills.
Responsible for ensuring accountability and safe return of all staff, equipment and weapons. Logged and reported all
discrepancies and issues accordingly.

2. Education
High School Diploma:
George Washington High School -
Graduated from the Honors Program.
Skills
Peace Officer Trained
Fire Safety Certified
47hr Firearms Trained
Organized 'Team-building' events
Security personnel training
, NY
1992
Tactical Baton Trained
Hazardous Material Trained
Weapons & Deadly Force Trained
New York