This slide about that hotel how to run and manage.And describes organizational behavior and human resource management.

1. WELCOME!

2. Group Name: 7 Brothers
Name Student Id:
Jabed Akon, Leader 17THM002
Rasel Rana 17THM027
Bahadur Akon Rony 17THM033
Mahmudul Hasan 17THM053
Minhajul Islam Mim 17THM038
Jubayer Rahman 17THM015
Md Wahidur Rahman 17THM019

3. • Here is where
your presentation
begins
Overview of Graver Inn
International:
Hotel Graver Inn International has the
maximum facilities you expect from a luxury at
the beach of Kuakata.Here, you will have ample
opportunity to see Kuakata in its authenticity,
simplicity of local culture and food, magnificent
views of nearby sea beach, and unforgettable
vacation.

4. Human Resource Management Observation in
Hotel Graver International

5. DEFINITION OF HRM:
HRM IS THE PROCESS THAT LINKS PEOPLE TO ORGANIZATIONS AND HELPS PEOPLE AND THE
ORGANIZATIONS TO REACH THEIR MUTUAL GOALS.
Basic Goals of
Hotel Graver
Inn
International
 Attracting Customer
 Providing Customer facilities
 Try to achieving customer
satisfaction

6. Maintenance of HRM
• Front office
• Housekeeping
• Food & Beverage Service
• Food & Beverage Production
N.B: According to the hotel policy The GRAVAR
International authority was only able to permit us to
observe their front office department

7. Identifying how employees are
recruited:
Recruitmen
t Employee
Selection
Job circular
Interview
Training
&
developme
nt

8. Observation of HRM in Front office department
Existing Human Resource in front office
• Front office manager
• Reservation agent
• Bell boy
• Concierge
• Night Audit
• Telephone operator
N.B: According to the hotel policy The GRAVAR International authority was only
able to permit us to observe their front office department

9. Qualifications of Human Resources:
• Well Educated
• Speaking Proficiency
• Skilled personnel
Working Ability
• Multitasking
• Communicate with customer
• Pro-active
• Punctuality
• Capacity to tackle emergency
situation

10. Lack in objectivity
Service
limitation
Informatio
n gap
Let in
check out
procedure
Staff
shortage

11. Organizational Behavior Observation
Hotel Graver Inn International

12. Objectives of Organizational
Behavior
Hotel Graver Inn International
• In hence the relationship between the customer
and host
• Assigning job responsibilities
• Understand psychological motives.
• Try to provide highest facilities.
• Deals with the regular customer

13. Creating & maintaining
Organizational Behavior

14. EFFECTIVENESS OF
ORGANIZATIONAL
BEHAVIOUR
HOUSEKEEPING
PERSONNEL
• Direct communication with the guest.
• Deal with customer satisfaction
• Staff shows positives attitude
• Response on customer needs

15. Relationship between HRM and OB
Hotel Graver Inn International
Work
Team
Working
Group
Relatable
skill
Management
Goal
Relationship

16. •T H A N K YO U !
• A N Y Q U E S T I O N S ?