1. Derek Enstam
893 Ducey Ave.
Muskegon Michigan, 49442
Phone: (231) 343-0710
enstamd@yahoo.com
Summary of Qualifications
Professional employee with experience at all levels of operations, management and launch in manufacturing.
Extremely service- oriented professional with a unique combination of intuitive and analytical abilities and a strong
background in quality and customer service.
Great reputation for:
• Strong communication and analytical skills
• Great focus for completing tasks
• Good computer background with Excel, Word, and Power Point
Experience:
Pridgeon and Clay Inc. (Grand Rapids) Feb. 2014 to Present Quality Engineer
• Customer contact for concerns and part analysis
• Responsible for recording of customer concerns and 8D preparation including root cause analysis (5Y, fish
bone and corrective action implementation)
• FMEA, Control Plan, Pareto Charts
• Perform internal and external audits (TS16949 and ISO)
• Resolving quality concerns across departments and between customers and suppliers
• Ability to interface effectively with all levels of organization and external customers
• Trained new employees according to standard operating procedures and corporate standards for quality.
• Management of customer websites for Tenneco, Faurecia and Nexteer including 8D submission and
follow-up communication.
• Contracted external sorts (start to finish including follow up with sort data and costs)
• Source of internal contact for 3 customer liaisons including Mexico and Southern U.S. region
Blu Perspective July 31, 2012 to Feb. 2014
• Managed several locations of sorting teams,
1. managed daily sorting schedule
2. organized teams for each area of customer site
3. recorded all nightly numbers, both production and fallout reporting to customer
• Provided leadership and stability at customer sequencing assignment.
1. Assisted and lead with customer in changes made to sequence process to make the process faster and
more efficient.
2. Oversaw customer site go from 200% sorting and 5 people to 100% sorting and 1 person needed with
no adjustment from actual customer numbers
• Experience with both metal and plastic quality assurance and processes.
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2. Johnson Controls Inc (Holland, MI) Jan 1995-June 2005 Quality Engineer:
• Management of sorting companies for the products to be outsourced to Mexico setting sorting criteria and
communicating data to all levels of quality and manufacturing in both the U.S. and Mexico
• Assisted in troubleshooting issues with quality team in Mexico by participating in bi-weekly phone
meetings with Mexico team
• Renewal of MSDS and Operator Instruction sheets for entire visor operation.
• FMEA and Control Plan updates
• 8D creation and presentation to customers
Production line-lead and team developer
• Preparation, performance and quality control of daily schedule including final audits, issue management,
changeovers and SPC data recording and communication to appropriate leaders
• Participated in 6 launch teams; attended all launch meetings with engineering and management staff.
• Traveled to Intier and Lake Orion customer sites for quality
• Launched level load schedule for GMX 365, 367 and 295
• Worked on teams employing lean manufacturing and “Toyota Production Style” manufacturing system
• Update 3 work cells to lean manufacturing production process
J and J Inc. (DBA: Domino’s Pizza) Feb 2006-Feb 2011
Shift Manager
• Open store and prep for daily sales
• Manage any timed orders or weekly orders for the business day
• Count and verify till and money opening information
• Answer phones and assist any walk in customers
• Prepare and organize routing of orders for drivers
• Manage issues with customers and/or ownership
• Put away supplies ordered and manage walk-in cooler
Education:
University of Phoenix-Grand Rapids, MI Campus
• Bachelor of Science/Business Management, 2007
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