Resume

1. DIANE TRIPP
1440 Tyandaga Park Drive. Burlington, ON. L7P3H2
dianetripp1@hotmail.com / (905) 315-8453
SUMMARY OF QUALIFICATIONS:
Profile:
• Bilingual: Fluent in both French and English
• Highly developed interpersonal skills
• Excellent communication and customer service skills
• Ability to work with people at all levels of an organization
• Ability to work well under pressure
• Strong time management skills
Customer Service Skills:
• Diverse experience working within call-centre, office, and retail environments
• Worked in specialized departments using technical abilities (obtaining
measurements and specs for customer orders)
• Entered special orders using the in house computer system
• Consulted with customers on decorating projects
• Prepared quotes based on customer requirements
Management Skills:
• Hired, supervised, and arranged training for new associates
• Balanced cash and made bank deposits
• Responsible for inventory control and supplies
• Dealt with customer complaints in a positive and professional manner
• Supervised and coordinated a sales staff of seven associates
• Assigned associates to duties and prepared schedules
• Authorized payment by cheque and the return of merchandise
• Trained prospective Managers
PROFESSIONAL EXPERIENCE:
Bilingual Administrative (Contract)
Semex Alliance May to June,2016
• Answered incoming customer calls
• Translate French emails, and forwarded to appropriate department
• Sorted and distributed mail accordingly
Customer Service Representative (Contract)
Ford of Canada- Bilingual Call Centre March to June,2015
• National call-centre, worked on a team of two within warranty claims
• Received 80+ inbound calls from dealerships on a daily
• Processed up to 1000 claims daily

2. • Reviewed and approved French and English claims
Sales Associate (Seasonal) 2014 – 2015
Home Hardware - Paint Department, Milton, ON
Sales Associate (Seasonal) 2014
Tommy Hilfiger, Halton Hills, ON
Customer Service Representative (Contract) 2013
• Kobo (Call Centre), St. Catharines, ON
• Call-centre, took 100+ inbound calls daily
• Responded to customer emails with regards to product information
• Assisted customers with troubleshooting their devices
Sales Associate 2004 - 2009
Rona, Burlington, ON
• Inventory control
• Assisted consumer with custom orders
• Coordinated the install program
Sales Associate 1997 - 2004
Home Depot, St. Catharines, ON
• Processed customer orders
• Called to arrange product pick-ups
• Followed-up with customers with delivery schedules
• Scheduled contractors
• Processed payments
Decorating Consultant 1996 - 1997
Your Home Décor, St. Catharines, ON
Assistant Manager/Manager 1989 - 1995
Saint Clair Paint, Mississauga, ON
SPECIALIZED TRAINING AND EDUCATION:
Product Knowledge Training
Saint Clair Paint, Concord, ON
Skill Development
Home Depot, St. Catharines, ON
Confederation High School Diploma
Welland, ON

3. References Available Upon Request