Deborah Harris is seeking a management position. She has experience in real estate sales, starting and operating two businesses, and working in mortgage compliance and bankruptcy billing at Wells Fargo. Her qualifications include strong communication, organization, and analytical skills as well as experience developing training programs and marketing plans. She holds a Bachelor's degree in Business Administration and volunteers in her community.

1. 404 Westerwood Ct. , Raleigh NC 27609
Phone 919-522-9775
Email:deborahharris5555@gmail.com
Deborah S.Harris
Objective:
Secure amanagement position in order to leverage my attention to detail, organization, communication, financial, analytical and previous
sales and marketing skills to help influence and achieve exceptional organization and business unit results.
Summary ofqualifications
 Highly motivated self starterwith aproven record of results
 Demonstrated entrepreneurial skills through thesuccessful start-up andoperation of two businesses and almost10
years of successas areal estate brokerfor residential and commercial properties in WakeCounty,NC to include
earningrecognition as theFonvilleMorisey FastTrackerfor2003 and RemaxExecutiveClub for2005and 2006.
 Demonstrated successdevelopingand implementingmarketingand businessplansto maximizesales outcomefor
sellers and buyers.
 Experienceand demonstrated successdevelopingand deliveringnew hiretrainingprograms.
 Developed,created and implemented trainingmanual forforeclosureprocessto standardizeapproaches and
procedures.
 Successfully coordinated thedesign and developmentof own personal websiteforreal estate sales to maximize
exposureand potential sales leads.
 Proven and effectivecommunication (both oral and written),negotiation,marketing,financialand customerservice
skills.
 Successfully organized,planned, and coordinated multipleteambuildingand vendorevents focusingon quality
outcomes forparticipants and efficientuseof resources (timeand money).
 Proficientin Microsoft Officeproducts:Word,Excel and PowerPoint
 Proficientin Loansphere,CPI,Web Direct
Professional experience
Wells Fargo Home Mortgage- Quality Compliance/ Bankruptcy Billing
Team Lead October 31-2011 to present
 Responsible for team member coaching
 Business Operations and Risk Management- Identify assess and mitigate any risk or losses that arise from
inadequate or failed internal processes, people, systems or external events within the bankruptcy process.
 Work with other business units and attorney firms to provide operational risk expertise and consulting for
billing, investor compliance, investor claim issues and projects with low to high risk.
 Consult other business units to assist in developing corrective action plans.
 Report findings and drafts recommendations for upper management within bankruptcy.
 Investor and Federal Compliance Review
 Updating policy and procedures
 Escalated attorney billing issues
 Corporate Advance research
 Monitor loss accounts and approvals
 Review of billing exception reporting as well as claim review to investors
 Bankruptcy fee requests
 Attorney trend tracking- Track attorney billing behavior and errors.
 Coordinates and monitors daily activity of a bankruptcy team consisting of bankruptcy specialists or bankruptcy
analysts
 Work own portfolio of high risk accounts
 Has higher level of decision making authority when working bankrupt accounts
 Provides training on bankruptcy policies and procedures
 May research and provide guidance to resolve the most complex problems
 Responsible for day-to-day application of, and adherence to, the Bankruptcy Code
 Position may have operations, collections and bankruptcy responsibilities
 Acts as an additional resource to address daily issues and questions from staff
 Compile statistical reports and coordinate special projects

2.  Work in a fast paced environment, effectively handling multiple assignments with minimal supervision, meeting
department performance measures
 Interact with internal/external customers, including attorneys and various vendors, responsively explaining any
First Union Mortgage Corporation, Raleigh NC 1996 – 2000
Foreclosure Trainer 1998 – 2000
 Responsiblefordevelopinganddeliveringtraining programs to newhires/transfers.
 Managed new employees duringtheinitial 90day new hireperiodto assess knowledge/strengths and
progress. Providedcoachingandfeedback to both new employees andhiringmanagers.
 Workedclosely withthirdparty vendors (attorneys, appraisers, inspectorsandmortgageinsurers) to ensure
accuracy andtimeliness of informationusedintraining.
 Coordinated and plannedteam buildingevents andannual attorney conferences, whichincludedattorney
firms, appraisers, mortgageinsurers andotherassociatedvendors.
 Coordinated registrationof multipleannual andquarterly events.
Private Investor ForeclosureSpecialist 1999 – 2000
 Interacted with privateinvestors to ensureforeclosureprocess followedeachinvestor’sspecific guidelines
and timeframes inconjunctionwithfederal laws.
 Maintainedup to date private investorrequirements
Foreclosure/BankruptcySpecialist 1996 – 1999
 Communicateddirectly withcustomers to discussandestablishlossmitigationoptions to reinstateloans in
default.
 Monitorforeclosureandbankruptcy processes to ensureinvestorandservicingcompanycompliance.
 Ensuringproper documentationis providedforthe foreclosureandbankruptcy processes.
 Ensure properties are maintained, taxes and insuranceare inplaceto avoidviolations,damageand/or
property loss.
 Appraisals/BPO‘s areorderedand biddinginstructions areaccurately providedto theattorney ina timely
fashionforforeclosuresales.
 Followuponforeclosuresales results, reportingresults to investorandcompany andtransferfileto the
proper department suchas REO, Bankruptcy orLoss Mitigation.
 Bankruptcy discharge/dismissalorders receivedandreportedand filetransferred to property department.
Education
Converse College, Spartanburg, SC
Bachelor of Arts, Business Administration/Organizational Management
Professional memberships
North Carolina Realtors Association, Raleigh Realtors Association
Volunteer experience
 Parent Volunteer at Magellan Charter School and Sanderson High School
 Parent volunteer at St. Timothy’s Episcopal School
 St. Timothy’s Episcopal 5K Fundraising Events
 Volunteer with local swim team helping with organization at meets and practices.
 Church Youth Group Volunteer
 Susan Komen Breast Cancer Awareness- 5K