1. SYLVIA A. PETRELLA
sylviapetrella@gmail.com ■ (973) 723 – 3230
754 Colfax Avenue, Pompton Lakes, NJ 07442
PERSONAL PROFILESDSD
Performance and results driven Business Analyst with extensive experience training and leading teams to resolve
complex issues within claims settlement and arbitration roles. Utilizes industry best practices to provide effective
results within national regulatory and organizational standards. Identifies process improvements and systemic
changes that improve productivity and enhance profitability while fostering internal and external business
relationships.
►Financial Analysis ►Claims Litigation ►Alternative Dispute Resolution
►Negotiations ►Team Building ►Regulatory Standards
►Customer Service ►Factual Investigations ►Organizational Efficiency
PROFESSIONAL EXPERIENCE & DEVELOPMENT
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State Farm Insurance Parsippany, NJ
Personal Injury Protection Litigation Claims TeamLeader
Evaluates and analyzes routine and non-routine personal injury protection claims law suits and arbitrations.
Participates in the investigation and discovery process to ensure efficiency and accuracy during counsel
collaborations. Utilizes team-building and alternative dispute resolution methods to facilitate a high negotiation
success rate. Administrative tasks include training junior Claims Representatives and serving as a liaison with
upper management to facilitate effective communication and transparency. Affiliations include Associate in
Claims (AIC) and numerous Arbitration Forums
Haband Company, Inc. Oakland, NJ
Product Manager
Managed a merchandizing team responsible for developing new products, negotiating costs, monitoring sales, and
maintain profit margins. Served as a liaison between vendors and senior management throughout the
manufacturing process from design to procurement, including troubleshooting, to drive customer satisfaction.
Responsible for quality control, encompassing building size specifications and monitoring factory inspections.
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Inventory Control Specialist
Managed inventory control and buying for the women’s wear division with an annual net profit of over 30 million
dollars. Created forecast reports and conducted financial analysis of the market to determine product pricing and
monthly flow of good from manufacturing to retail for cost-effective implementation.
CAREER ACCOMPLISHMENTS
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►Lead a team that successfully saved State Farm Insurance approximately $75,000 annually with the
►establishment of a pre-arbitration settlement program
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►Selected to serve as an independent arbiter for State Farm based on performance excellence
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►Helped develop an industry-leading strategy that allowed State Farm to incorporate medical provider and
►management information, as well as technology competencies
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►Successfully grew Haband’s profit margin with significant annual increases,including raising gross sales to
►over $30 million in women’s wear
EDUCATIONSDS
Master ofBusiness Administration,Dowling College Oakdale, NY
Graduated with a 4.0 overall grade point average
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Bachelor ofScience in Business Administration,Montclair State University Upper Montclair, NJ
Graduated with a majorin Marketing and a minor in Management