This resume is for David Short, a Collections Operations Manager with over 25 years of experience in collections management, credit risk, and debt recovery. He currently works for The Funding Corporation, where he manages all aspects of the collections process, oversees a call center staff, and has recovered over £25 million in assets and sold over £85 million in debt. Prior to this role, he held several collections management positions at banks and financial institutions, demonstrating a track record of optimizing receivables performance.

1. DAVID SHORT
17 Grappenhall Way Phone: 07851 074 250/07843 633 433
Bidston Prenton Wirral CH43 7NH Email: dshort3@sky.com
COLLE C T IONS OPE RAT IONS MANAG E R
A seasoned professional providing exceptional collections management leadership. Decisive, strategic and
performance driven with credited with strengths collections conflict resolutions. Demonstrated track record of
recovering funds from outstanding balances. Advanced problem-solving skills with the ability to clarify and resolve
complicated issues and situations. Highly effective in analyzing workflow and communication patterns, to maximize
effectiveness. Exceptional communication and interpersonal skills. Intense commercial awareness to maximize
recoveries.
AREAS OF EXPERTISE
 Credit Collections
 Operational Management
 Organizational Leadership
 Remarketing
 Credit Risk
 Financial Crime and fraud
 Client Relations
 Team Building
 Project Management
 Third Party Management
 Risk Management
 Litigation
 Credit Analysis
 Process Management
 Asset Recovery
 Debt Sale
 Factoring
 Operational Risk
PROFESSIONAL EXPERIENCE
THE FUNDING CORPORATION, CHESTER APRIL 2005–PRESENT
OPERATIONS MANAGER
 Responsible for diverse Collections’ department dealing with unsecured loans, secured Loans and asset backed
HP and Bill Of Sale agreements.
 Manage all aspects of the collection cycle from first day of delinquent accounts to late stage collections; write offs
and recovery, which included both asset recovery and litigation action for both commercial and personal debt
with full cost analysis.
 Handle strategy development of internal portfolios.
 Manage call center staff, which includes training, recruitment and performance management.
 Liaise with various teams including the trace team, repossession team, disposal team, and DCA team to locate
delinquent customers and recover assets.
 Responsible for the management of the in-house litigation department including personal attendance for court
hearings and mediation hearings.
 Prepare profit and loss preparation analysis and budget control.
 Partner with quality and audit and compliance departments to ensure that the company and staff are compliant
with all legislation.

2. DAVID SHORT Resume, Page 2
 Provide an improving customer experience and adhering to principles of Treating Customers Fairly (TCF).
Key Accomplishments:
 Introduced new collections’ performance management tools to assist managers and team leaders in the
personal development of direct reports.
 Revised internal target system to provide enhanced focus on loss provision. Introduction and
development of Admerex system for third party debt collection.
 Developed new outsource strategy for both live and written off accounts to maximize recoveries. Strategy
included re-connection agents, door knock collectors and Debt Management specialists.
 Recovery and remarketing in excess of £25m
 Debt sale instigation and completion in excess of £85m
BANK OF SCOTLAND, CHESTER 1996–2005
COLLECTIONS MANAGER
 Lead Collections team and processes for portfolios resulting in the optimal receivables performance through day-
to-day leadership and direction and analysis of various products, from retail, secured and vehicle accounts.
 Partnered with the direct field repossession team to ensure proper succession planning, implement reviews on
collections performance, develop and implement strategic collections operating plans and optimize program
operations.
 Responsible for the full life cycle recruitment process to hire the entire collections team.
 Traced and collected funds for international recovery of assets.
FOX BROOK MARSHALL/WACKS CALLER SOLICITORS, MANCHESTER 1993–1996
COLLECTIONS MANAGER
SELF-EMPLOYED/CONTRACTOR, NORTH WEST 1993-1995
Contracted with Financial Care Consultancy, Halifax, Sun life Mortgages, Excel Debt Counselling Services
NATIONAL HOME LOANS, SOLIHULL 1991-1993
ASSISTANT COLLECTIONS MANAGER
PROVINCIAL BANK PLC, MANCHESTER 1990-1991
TELEPHONE COLLECTOR
EDUCATION & TRAINING
BTEC National Business Studies / Advanced Accounting, Wirral Metropolitan College/Lancaster University
Lancaster, 1998-1990
Wirral Grammar School for Boys 1982-1987
10 O’ levels
Professional Contact / ..

3. DAVID SHORT Resume, Page 3
uk.linkedin.com/in/dshort3