SlideShare a Scribd company logo
1 of 4
SA IM A FA R R U K H
4882 Bayleaf Dr  Sterling Heights, MI 48314  (586) 864-3752  Saima_farrukh@sbcglobal.net
EXECUTIVE SUMMARY
COMMITMENT | LEADERSHIP | INTEGRITY
A proven visionary and strategic leader that translates business strategies into maximum profits
commensurate with the best interest of customers, employees, and the public. Vast knowledge of
construction indutry, Familiar with the RFP's and Bid process,Project Managemnt and estimation,
An expert in enhancing profitability; developing strategic lending initiatives; and growing each segment
of a high-quality loan portfolio. Very knowledgeable of banking regulations and proven track record of
implementing the necessary controls to ensure compliance. Dedicated to maintaining a reputation built
on quality, service, and uncompromising ethics. Strong knowlge of Preparing Balnce reports, expenses
reports.
AREAS OF EXPERTISE
 Hotel Management
 Enterpenure
 Regulatory Compliance
 Marketing
 Computer systems
 Business Development
 Operations Management
 Research & Development
 HR Mangement
 Quick books
 Mortgage & Real Estate Lending
 Loan Workout Experience
 Construction Estimator
 Supervising Personnel
 Accounting
PROFESSIONAL EXPERIENCE
M&BUILDING SERVICES, LLC MI General Contracting
2013– Present
As leaders in the construction business we strive to bring trust, respect, honesty and good old-fashioned
hard work to every project. We have built a solid reputation among our clients and peers by:
 Outlining specific expectations during the earliest discussions.
 Getting to know customers personally and
 Maintaining the highest level of quality and safety.
Offering design build, construction management and general contracting services, our construction
professionals are qualified to accommodate all aspects of your projects. Our services include:
Roofing, painting , Flooring, Carpentry, Windows, Glass, Plumbing, Electric and Board ups.
. At M&M Building Services,LLC we want to do whatever it takes to meet the needs of our cleints and in
today's continuously changing business world. We are a partner who will be there for those unexpected
repairs or needed renovation.
We are currently working with the DPS and have 1.8 million contract for teh next three years for the repairs
and maintenance of the school facilities
Approved vendor for the Glass and paint/plaster material for the Board of Education.
SA IM A FA R R U K H
4882 Bayleaf Dr  Sterling Heights, MI 48314  (586) 864-3752  Saima_farrukh@sbcglobal.net
M&M SOUTH HAVEN,LLC,MI (Hampton Inn/Ramada Inn)
2005 – Present
GENERALMANAGER
As a General Manager Responisble for properties operations on a day to day basis to assure optimum
performance and continual improvement in the five Key Result Areas (guest service, employees,
sales/marketing, property appearance, and profit/financial control. Coordinate, direct and manage the staff
and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining
standards set by the company assuring 100% guest satisfaction.
GENERAL MANAGER / HOTEL MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES include the
following. Other duties may be assigned.
• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests
and employees.
Financial
• Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.
• Responsible for preparation of property budget and forecasts.
• Manages labor standards and property level expenses to achieve maximum flow through to the bottom
line profit.
• Explain and manage financial activities. Reconcile all financial accounts.
• Monitors collection of in-house guest balances and direct bill receivables, commission payments by
vendors, and issuance of refund checks.
• Participate and monitor monthly inventory of supplies and equipment. Ensure purchases made are
within budget and by approved vendors.
Sales
• Works with Regional Director of Sales to manage all sales activities of the property and meet revenue
objectives. Activities include setting goals, completing competitive surveys, taking reservations and
compiling reports.
• Make sales calls as outlined by the Sales Management Teams and/or the Regional Operations Director.
• Identifies and seeks out potential business in local market. Maintains relationships with local
companies and key people to increase Homestead’s visibility within the local market.
• Coordinates and implements sales and marketing activities of the property.
Guest Satisfaction
• Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to
AGM and hourly associates.
• Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and
objectives.
Employee Management
• Recruit qualified applicants. Trains employees in accordance with company standards.
• Motivate and give direction to all employees.
• Communicate all policies and procedures to entire staff. Conduct regular meetings to provide various
information including company communications, policy reviews, local property activities, goals, etc.
• Adhere to federal, state and local laws employment related laws and regulations.
• Manage employee personnel forms, including hiring, performance evaluations, payroll and benefits
related information, required Federal and State postings, etc.
• Conduct coaching/counseling sessions; performance evaluations; prepares performance improvement
plans, disciplinary documentation; conducts terminations.
• Ensure that employee related issues are resolved in a manner consistent with company policies.
• Mentor and coach Assistant General Manager; provide learning opportunities by assigning new tasks in
all General Management responsibilities; evaluates AGM’s strengths and weaknesses and provides
training and on the job tasks to prepare AGM for GM opportunities.
• Perform duties in all aspects of hotel operations whenever needed.
Property Appearance
• Inspect and document repairs and cleanliness of property with AGM to ensure optimum upkeep and
repair, room cleanliness and overall property appearance.
SA IM A FA R R U K H
4882 Bayleaf Dr  Sterling Heights, MI 48314  (586) 864-3752  Saima_farrukh@sbcglobal.net
Miscellaneous
• Serves as “Manager on Duty” .
• Provides other relief or back-up duties as needed at the hotel including front desk coverage,
housekeeping, and other duties to ensure the optimum operation of the property.
HOTEL MANAGER SUPERVISORY RESPONSIBILITIES:
• Directly manage the hotel staff on a daily basis; supervise a total of 28 to 60 employees on the Property.
responsible for the overall direction, coordination, and evaluation of this unit.
• Carry out managementresponsibilities in accordance with the organization's policies and applicable
laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and
directing work; appraising performance; rewarding and disciplining employees; addressing complaints
and resolving problems.
LANGUAGE SKILLS:
• . Ability to effectively communicate professionally with guests, associates, supervisors, and others as
required for optimum operation of the property.
ORGANIZATION AND TIME MANAGEMENT SKILLS:
• Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
COMPUTER SKILLS
• Advance knowledge of computers and software including ability to use e-mail, word processing, and
spreadsheet software.
Incresed the revenue of the company from 2 million to 3.5 million in the first year
 Very knowlegable of Reassessing and reorganize the company/staff when traditional soulutions
aren’t working.
 Strong. Organized individual, not easily distracted and yet willing to adapt when challenge is
called for.
 Products and services and incresed the revenue for the Year 2014 by $321,000.00
 Very vast knowledge of computer, Payroll, profit & loss reports, year end reports
 Month end reports, Inventory control,
 Received* Exceptional Quality Inspections
ECONOMIC MAINTENANCEPRODUTS,LLC DETROIT ,MI
EXECUTIVEVICEPRESIDENT /CHIEFOPERATING OFFICER (2006-2013)
Oversaw the progress of of HR, programs and technology, products, customer service while serving as a. Built
alliances with partnersincluding:BASF, SIKA& 3M
ACHIEVEMENTS:
 Organized thestart-up ofthebankincluding:products/services,programs,vendors,etcetera.
 Managed a staffof62 people
 Expertin R.S Means
 Knowledge of Quick books, Peachtree accounting
PROFESSIONAL EXPERIENCE -CONTINUED
 Established a new contract with the Detroit Board of Education in the amount of $3 million Dollars for 3
years.
 Organized the start-up of the whole sale distibutorship/services, programs, vendors, etcetera.
 Incresed the revenue for the year 2011 in the amount of $750,000
JPMORGAN CHASE–BLOOMFIELD HILLS,MI 1992 – 2006
SA IM A FA R R U K H
4882 Bayleaf Dr  Sterling Heights, MI 48314  (586) 864-3752  Saima_farrukh@sbcglobal.net
VICEPRESIDENT /BRANCH MANAGER/COMMERCIALLOAN OFFICER
Previously responsible for the administration and efficient daily operationof a fullservice branchoffice,
including operations, lending, product sales, customer service, in accordance with the Bank's
objectives. Developed new deposit and loan business; provided a superior levelof customer relations, and
promoted the salesand service culture through coaching, guidance and staff motivation; achieved individual
and branch sales goalsthrough new businesssales, referrals, and retention of account relationships.
 Previously responsible for all aspectsof lending requestsincluding: origination, processing, underwriting,
and closing.
ACHIEVEMENTS/SKILLS:
 Voted “Salespersonof the Year”by the Chamber of Coomerce
 Drove deposit growth from $8,900,000 to more than$14,000,000.
 Launched and led an effective campaign to sell products and servicesoffered by the Bank
 Incharge of 15 Branchesin Metro Area
 Incresed the loan volume by 6million dollard for the year 2005.
 Strong Organizationaltime management skills
 Strong Interpersonal communataion Skills
 Strong ability to grasp conceptsand processes
 Ability to partner and influence
 Excllent relationship management and salesprospecting skills( Inflencing, advisory and acquisition
PROFESSIONAL ORGANIZATIONS AND AFFILIATIONS
Chamber of Commerce – Chairman, Board Member, and Vice President of Finance
Public Works Advisory Board, Rotary Club, and United Way Chair
Wyndham worldwide GM , Hilton Worldwide, GM certification
CPR Certification
EDUCATION
Al Qasim Univeristy of Business Finance Master 1992 Pakistan
BACHELOR OF BUSINESS ADMINISTRATION
UNIVERSITY OF PUNJAB
University of Phoenix Project Management Certification Completion Date 04/2016
Reference avaialble upon request.

More Related Content

What's hot

brandy-carter-resume
brandy-carter-resumebrandy-carter-resume
brandy-carter-resumeBrandy Mohr
 
Sepulveda, Sam - Recruitment, Mgmt, Cust Serv Feb 15
Sepulveda, Sam - Recruitment, Mgmt, Cust Serv Feb 15Sepulveda, Sam - Recruitment, Mgmt, Cust Serv Feb 15
Sepulveda, Sam - Recruitment, Mgmt, Cust Serv Feb 15Sam Sepulveda
 
Dawn Hamilton LinkedIn
Dawn Hamilton LinkedInDawn Hamilton LinkedIn
Dawn Hamilton LinkedInDawn Hamilton
 
Mohammad Khalid Final Resume
Mohammad Khalid Final ResumeMohammad Khalid Final Resume
Mohammad Khalid Final Resumememonakhalid
 
RegiHRConcentratecolor
RegiHRConcentratecolorRegiHRConcentratecolor
RegiHRConcentratecolorRegi Partee
 
Cheryll Craig Resume
Cheryll Craig ResumeCheryll Craig Resume
Cheryll Craig ResumeCheryll Craig
 
Resume Of Alex Freeman, Operations Manager, Administrative Manager, Sales Man...
Resume Of Alex Freeman, Operations Manager, Administrative Manager, Sales Man...Resume Of Alex Freeman, Operations Manager, Administrative Manager, Sales Man...
Resume Of Alex Freeman, Operations Manager, Administrative Manager, Sales Man...Alex Freeman
 
Christopher B Purdy Resume 1
Christopher B Purdy Resume 1Christopher B Purdy Resume 1
Christopher B Purdy Resume 1Christopher Purdy
 
Leon Sand Resume 1
Leon Sand Resume 1Leon Sand Resume 1
Leon Sand Resume 1Leon Sand
 
DemetriusGoodwinresume2016.doc
DemetriusGoodwinresume2016.docDemetriusGoodwinresume2016.doc
DemetriusGoodwinresume2016.docDemetrius Goodwin
 
E.V. V. Prasad Resume
E.V. V. Prasad ResumeE.V. V. Prasad Resume
E.V. V. Prasad ResumeVara Ethakota
 
ADMINISTRATIVE MANAGEMENT, CUSTOMER RELATIONSHIP MANAGEMENT, LOGISTIC / SHIPP...
ADMINISTRATIVE MANAGEMENT, CUSTOMER RELATIONSHIP MANAGEMENT, LOGISTIC / SHIPP...ADMINISTRATIVE MANAGEMENT, CUSTOMER RELATIONSHIP MANAGEMENT, LOGISTIC / SHIPP...
ADMINISTRATIVE MANAGEMENT, CUSTOMER RELATIONSHIP MANAGEMENT, LOGISTIC / SHIPP...Mary Mamawan
 

What's hot (20)

brandy-carter-resume
brandy-carter-resumebrandy-carter-resume
brandy-carter-resume
 
Sepulveda, Sam - Recruitment, Mgmt, Cust Serv Feb 15
Sepulveda, Sam - Recruitment, Mgmt, Cust Serv Feb 15Sepulveda, Sam - Recruitment, Mgmt, Cust Serv Feb 15
Sepulveda, Sam - Recruitment, Mgmt, Cust Serv Feb 15
 
Dawn Hamilton LinkedIn
Dawn Hamilton LinkedInDawn Hamilton LinkedIn
Dawn Hamilton LinkedIn
 
Mohammad Khalid Final Resume
Mohammad Khalid Final ResumeMohammad Khalid Final Resume
Mohammad Khalid Final Resume
 
TWJ Resume
TWJ ResumeTWJ Resume
TWJ Resume
 
RegiHRConcentratecolor
RegiHRConcentratecolorRegiHRConcentratecolor
RegiHRConcentratecolor
 
Cheryll Craig Resume
Cheryll Craig ResumeCheryll Craig Resume
Cheryll Craig Resume
 
SHAKUR CV
SHAKUR CVSHAKUR CV
SHAKUR CV
 
Nakul Updated CV
Nakul Updated CVNakul Updated CV
Nakul Updated CV
 
HZ Profile '14-1
HZ Profile '14-1HZ Profile '14-1
HZ Profile '14-1
 
Resume Of Alex Freeman, Operations Manager, Administrative Manager, Sales Man...
Resume Of Alex Freeman, Operations Manager, Administrative Manager, Sales Man...Resume Of Alex Freeman, Operations Manager, Administrative Manager, Sales Man...
Resume Of Alex Freeman, Operations Manager, Administrative Manager, Sales Man...
 
Christopher B Purdy Resume 1
Christopher B Purdy Resume 1Christopher B Purdy Resume 1
Christopher B Purdy Resume 1
 
ALOK CV
ALOK CVALOK CV
ALOK CV
 
Marie Cancilla Resume
Marie Cancilla ResumeMarie Cancilla Resume
Marie Cancilla Resume
 
Leon Sand Resume 1
Leon Sand Resume 1Leon Sand Resume 1
Leon Sand Resume 1
 
Cv tarun mathur
Cv tarun mathurCv tarun mathur
Cv tarun mathur
 
DemetriusGoodwinresume2016.doc
DemetriusGoodwinresume2016.docDemetriusGoodwinresume2016.doc
DemetriusGoodwinresume2016.doc
 
E.V. V. Prasad Resume
E.V. V. Prasad ResumeE.V. V. Prasad Resume
E.V. V. Prasad Resume
 
Samantha Knott Resume
Samantha Knott ResumeSamantha Knott Resume
Samantha Knott Resume
 
ADMINISTRATIVE MANAGEMENT, CUSTOMER RELATIONSHIP MANAGEMENT, LOGISTIC / SHIPP...
ADMINISTRATIVE MANAGEMENT, CUSTOMER RELATIONSHIP MANAGEMENT, LOGISTIC / SHIPP...ADMINISTRATIVE MANAGEMENT, CUSTOMER RELATIONSHIP MANAGEMENT, LOGISTIC / SHIPP...
ADMINISTRATIVE MANAGEMENT, CUSTOMER RELATIONSHIP MANAGEMENT, LOGISTIC / SHIPP...
 

Viewers also liked (19)

Zara Sumaiya
Zara SumaiyaZara Sumaiya
Zara Sumaiya
 
03-14 Lecture Outline- Ali
03-14 Lecture Outline- Ali03-14 Lecture Outline- Ali
03-14 Lecture Outline- Ali
 
Mehak Resume 2016
Mehak Resume 2016Mehak Resume 2016
Mehak Resume 2016
 
mehak cv
mehak cvmehak cv
mehak cv
 
Marketing ferial
Marketing ferialMarketing ferial
Marketing ferial
 
CV - Fatima Dargam - 18.04.2016
CV - Fatima Dargam - 18.04.2016CV - Fatima Dargam - 18.04.2016
CV - Fatima Dargam - 18.04.2016
 
dr beenish fatima cv
dr beenish fatima cvdr beenish fatima cv
dr beenish fatima cv
 
cv latest-signed
cv latest-signedcv latest-signed
cv latest-signed
 
cv mehak
cv mehakcv mehak
cv mehak
 
munzza resume
munzza resumemunzza resume
munzza resume
 
my cv
my cvmy cv
my cv
 
Fareeda Shams CV
Fareeda Shams  CVFareeda Shams  CV
Fareeda Shams CV
 
salma hashim elsadik cv
salma hashim elsadik cvsalma hashim elsadik cv
salma hashim elsadik cv
 
Salma Hashim CV
Salma Hashim CVSalma Hashim CV
Salma Hashim CV
 
new resume
new resumenew resume
new resume
 
meher khan c.v
meher khan c.vmeher khan c.v
meher khan c.v
 
CV - Maryam
CV - MaryamCV - Maryam
CV - Maryam
 
Mehreen Hassan - Resume
Mehreen Hassan - ResumeMehreen Hassan - Resume
Mehreen Hassan - Resume
 
Resume Haya
Resume HayaResume Haya
Resume Haya
 

Similar to Resume Saima Farrukh

Martin Agbugui, 2016.doc R
Martin Agbugui, 2016.doc RMartin Agbugui, 2016.doc R
Martin Agbugui, 2016.doc RMartin Agbugui
 
David Martin-Resume General Manager
David Martin-Resume General ManagerDavid Martin-Resume General Manager
David Martin-Resume General ManagerDavid Martin
 
Tracy Nguyen Resume 12.24.15
Tracy Nguyen Resume 12.24.15Tracy Nguyen Resume 12.24.15
Tracy Nguyen Resume 12.24.15Tracy Nguyen
 
Angela's resume 2017
Angela's resume 2017Angela's resume 2017
Angela's resume 2017Angela Crane
 
Tracy Batts Updated 2015
Tracy Batts Updated 2015Tracy Batts Updated 2015
Tracy Batts Updated 2015Tracy Batts
 
Resume-Ravi Nair-2015
Resume-Ravi Nair-2015Resume-Ravi Nair-2015
Resume-Ravi Nair-2015RAVI NAIR
 
Diverse Skills Resumes
Diverse Skills ResumesDiverse Skills Resumes
Diverse Skills ResumesTameka Wright
 
Jeff Hart's Resume
Jeff Hart's ResumeJeff Hart's Resume
Jeff Hart's ResumeJeff Hart
 
Paul Ritzcovan resume final version(3)
Paul Ritzcovan resume final version(3)Paul Ritzcovan resume final version(3)
Paul Ritzcovan resume final version(3)Paul Ritzcovan
 
CV- ACCOUNTS - ADMINISTRATION EXECUTIVE-2015
CV-  ACCOUNTS - ADMINISTRATION EXECUTIVE-2015CV-  ACCOUNTS - ADMINISTRATION EXECUTIVE-2015
CV- ACCOUNTS - ADMINISTRATION EXECUTIVE-2015Shabnam Salam
 

Similar to Resume Saima Farrukh (20)

Resume saima 1
Resume saima 1Resume saima 1
Resume saima 1
 
RES-Anthony C Brown
RES-Anthony C BrownRES-Anthony C Brown
RES-Anthony C Brown
 
Martin Agbugui, 2016.doc R
Martin Agbugui, 2016.doc RMartin Agbugui, 2016.doc R
Martin Agbugui, 2016.doc R
 
David Martin-Resume General Manager
David Martin-Resume General ManagerDavid Martin-Resume General Manager
David Martin-Resume General Manager
 
Tracy Nguyen Resume 12.24.15
Tracy Nguyen Resume 12.24.15Tracy Nguyen Resume 12.24.15
Tracy Nguyen Resume 12.24.15
 
SRO Resume 5 9 11
SRO Resume 5 9 11SRO Resume 5 9 11
SRO Resume 5 9 11
 
Christopher Barbeau Resume
Christopher Barbeau ResumeChristopher Barbeau Resume
Christopher Barbeau Resume
 
Angela's resume 2017
Angela's resume 2017Angela's resume 2017
Angela's resume 2017
 
Tracy Batts Updated 2015
Tracy Batts Updated 2015Tracy Batts Updated 2015
Tracy Batts Updated 2015
 
Resume-Ravi Nair-2015
Resume-Ravi Nair-2015Resume-Ravi Nair-2015
Resume-Ravi Nair-2015
 
Diverse Skills Resumes
Diverse Skills ResumesDiverse Skills Resumes
Diverse Skills Resumes
 
Paula A. Daigle
Paula A. DaiglePaula A. Daigle
Paula A. Daigle
 
Jeff Hart's Resume
Jeff Hart's ResumeJeff Hart's Resume
Jeff Hart's Resume
 
Rashell Wright
Rashell WrightRashell Wright
Rashell Wright
 
Jerryresume (1)
Jerryresume (1)Jerryresume (1)
Jerryresume (1)
 
Jerryresume (1)
Jerryresume (1)Jerryresume (1)
Jerryresume (1)
 
Paul Ritzcovan resume final version(3)
Paul Ritzcovan resume final version(3)Paul Ritzcovan resume final version(3)
Paul Ritzcovan resume final version(3)
 
Cv^ resume
Cv^ resumeCv^ resume
Cv^ resume
 
CV- ACCOUNTS - ADMINISTRATION EXECUTIVE-2015
CV-  ACCOUNTS - ADMINISTRATION EXECUTIVE-2015CV-  ACCOUNTS - ADMINISTRATION EXECUTIVE-2015
CV- ACCOUNTS - ADMINISTRATION EXECUTIVE-2015
 
MikeMerrymanresume 2 (1)
MikeMerrymanresume 2 (1)MikeMerrymanresume 2 (1)
MikeMerrymanresume 2 (1)
 

Resume Saima Farrukh

  • 1. SA IM A FA R R U K H 4882 Bayleaf Dr  Sterling Heights, MI 48314  (586) 864-3752  Saima_farrukh@sbcglobal.net EXECUTIVE SUMMARY COMMITMENT | LEADERSHIP | INTEGRITY A proven visionary and strategic leader that translates business strategies into maximum profits commensurate with the best interest of customers, employees, and the public. Vast knowledge of construction indutry, Familiar with the RFP's and Bid process,Project Managemnt and estimation, An expert in enhancing profitability; developing strategic lending initiatives; and growing each segment of a high-quality loan portfolio. Very knowledgeable of banking regulations and proven track record of implementing the necessary controls to ensure compliance. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics. Strong knowlge of Preparing Balnce reports, expenses reports. AREAS OF EXPERTISE  Hotel Management  Enterpenure  Regulatory Compliance  Marketing  Computer systems  Business Development  Operations Management  Research & Development  HR Mangement  Quick books  Mortgage & Real Estate Lending  Loan Workout Experience  Construction Estimator  Supervising Personnel  Accounting PROFESSIONAL EXPERIENCE M&BUILDING SERVICES, LLC MI General Contracting 2013– Present As leaders in the construction business we strive to bring trust, respect, honesty and good old-fashioned hard work to every project. We have built a solid reputation among our clients and peers by:  Outlining specific expectations during the earliest discussions.  Getting to know customers personally and  Maintaining the highest level of quality and safety. Offering design build, construction management and general contracting services, our construction professionals are qualified to accommodate all aspects of your projects. Our services include: Roofing, painting , Flooring, Carpentry, Windows, Glass, Plumbing, Electric and Board ups. . At M&M Building Services,LLC we want to do whatever it takes to meet the needs of our cleints and in today's continuously changing business world. We are a partner who will be there for those unexpected repairs or needed renovation. We are currently working with the DPS and have 1.8 million contract for teh next three years for the repairs and maintenance of the school facilities Approved vendor for the Glass and paint/plaster material for the Board of Education.
  • 2. SA IM A FA R R U K H 4882 Bayleaf Dr  Sterling Heights, MI 48314  (586) 864-3752  Saima_farrukh@sbcglobal.net M&M SOUTH HAVEN,LLC,MI (Hampton Inn/Ramada Inn) 2005 – Present GENERALMANAGER As a General Manager Responisble for properties operations on a day to day basis to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control. Coordinate, direct and manage the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction. GENERAL MANAGER / HOTEL MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees. Financial • Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA. • Responsible for preparation of property budget and forecasts. • Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit. • Explain and manage financial activities. Reconcile all financial accounts. • Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks. • Participate and monitor monthly inventory of supplies and equipment. Ensure purchases made are within budget and by approved vendors. Sales • Works with Regional Director of Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports. • Make sales calls as outlined by the Sales Management Teams and/or the Regional Operations Director. • Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase Homestead’s visibility within the local market. • Coordinates and implements sales and marketing activities of the property. Guest Satisfaction • Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to AGM and hourly associates. • Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives. Employee Management • Recruit qualified applicants. Trains employees in accordance with company standards. • Motivate and give direction to all employees. • Communicate all policies and procedures to entire staff. Conduct regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc. • Adhere to federal, state and local laws employment related laws and regulations. • Manage employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc. • Conduct coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations. • Ensure that employee related issues are resolved in a manner consistent with company policies. • Mentor and coach Assistant General Manager; provide learning opportunities by assigning new tasks in all General Management responsibilities; evaluates AGM’s strengths and weaknesses and provides training and on the job tasks to prepare AGM for GM opportunities. • Perform duties in all aspects of hotel operations whenever needed. Property Appearance • Inspect and document repairs and cleanliness of property with AGM to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
  • 3. SA IM A FA R R U K H 4882 Bayleaf Dr  Sterling Heights, MI 48314  (586) 864-3752  Saima_farrukh@sbcglobal.net Miscellaneous • Serves as “Manager on Duty” . • Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property. HOTEL MANAGER SUPERVISORY RESPONSIBILITIES: • Directly manage the hotel staff on a daily basis; supervise a total of 28 to 60 employees on the Property. responsible for the overall direction, coordination, and evaluation of this unit. • Carry out managementresponsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. LANGUAGE SKILLS: • . Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property. ORGANIZATION AND TIME MANAGEMENT SKILLS: • Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines. COMPUTER SKILLS • Advance knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software. Incresed the revenue of the company from 2 million to 3.5 million in the first year  Very knowlegable of Reassessing and reorganize the company/staff when traditional soulutions aren’t working.  Strong. Organized individual, not easily distracted and yet willing to adapt when challenge is called for.  Products and services and incresed the revenue for the Year 2014 by $321,000.00  Very vast knowledge of computer, Payroll, profit & loss reports, year end reports  Month end reports, Inventory control,  Received* Exceptional Quality Inspections ECONOMIC MAINTENANCEPRODUTS,LLC DETROIT ,MI EXECUTIVEVICEPRESIDENT /CHIEFOPERATING OFFICER (2006-2013) Oversaw the progress of of HR, programs and technology, products, customer service while serving as a. Built alliances with partnersincluding:BASF, SIKA& 3M ACHIEVEMENTS:  Organized thestart-up ofthebankincluding:products/services,programs,vendors,etcetera.  Managed a staffof62 people  Expertin R.S Means  Knowledge of Quick books, Peachtree accounting PROFESSIONAL EXPERIENCE -CONTINUED  Established a new contract with the Detroit Board of Education in the amount of $3 million Dollars for 3 years.  Organized the start-up of the whole sale distibutorship/services, programs, vendors, etcetera.  Incresed the revenue for the year 2011 in the amount of $750,000 JPMORGAN CHASE–BLOOMFIELD HILLS,MI 1992 – 2006
  • 4. SA IM A FA R R U K H 4882 Bayleaf Dr  Sterling Heights, MI 48314  (586) 864-3752  Saima_farrukh@sbcglobal.net VICEPRESIDENT /BRANCH MANAGER/COMMERCIALLOAN OFFICER Previously responsible for the administration and efficient daily operationof a fullservice branchoffice, including operations, lending, product sales, customer service, in accordance with the Bank's objectives. Developed new deposit and loan business; provided a superior levelof customer relations, and promoted the salesand service culture through coaching, guidance and staff motivation; achieved individual and branch sales goalsthrough new businesssales, referrals, and retention of account relationships.  Previously responsible for all aspectsof lending requestsincluding: origination, processing, underwriting, and closing. ACHIEVEMENTS/SKILLS:  Voted “Salespersonof the Year”by the Chamber of Coomerce  Drove deposit growth from $8,900,000 to more than$14,000,000.  Launched and led an effective campaign to sell products and servicesoffered by the Bank  Incharge of 15 Branchesin Metro Area  Incresed the loan volume by 6million dollard for the year 2005.  Strong Organizationaltime management skills  Strong Interpersonal communataion Skills  Strong ability to grasp conceptsand processes  Ability to partner and influence  Excllent relationship management and salesprospecting skills( Inflencing, advisory and acquisition PROFESSIONAL ORGANIZATIONS AND AFFILIATIONS Chamber of Commerce – Chairman, Board Member, and Vice President of Finance Public Works Advisory Board, Rotary Club, and United Way Chair Wyndham worldwide GM , Hilton Worldwide, GM certification CPR Certification EDUCATION Al Qasim Univeristy of Business Finance Master 1992 Pakistan BACHELOR OF BUSINESS ADMINISTRATION UNIVERSITY OF PUNJAB University of Phoenix Project Management Certification Completion Date 04/2016 Reference avaialble upon request.