1. DA VID L. RO D D Y
3958 Massey Wood Trail 937.366.9403
Raleigh, NC 27616 roddyd43@gmail.com
EXPERIENCED SALES AND CUSTOMER SERVICE EXPERT
A top-performing Sales & Customer Service professional credited with combining sales, marketing and customer service expertise
to create high levels of customer satisfaction and retention. Proven experience maintaining sales base of over $1M and both
increasing sales to current customers and successfully acquiring new customers.
Areas of Expertise
Sales/Indoor Sales and Marketing
Contract Bidding
Data and Trend Analysis
Relationship Development
Solomon, ERP Purchasing Systems
Customer Service
Management Interface
Pipeliner CRM Database
MS Office, Access, Outlook
Oracle, QuickBooks, Act
Government Interface
Healthcare Education
Reporting
Extuple Cloud Database
Logistics Management System
Key Skills Assessment
EXCELLENT RELATIONSHIP MANAGEMENT SKILLS – Develop and maintain relationships with customers; provide superior account
management services leading to high levels of satisfaction and retention.
HIGHLY EFFECTIVE SALES SKILLS – Market and close deals with a variety of customers; analyze trends and provide
sales/performance analytics to management.
Selected Professional Experience
GLOBAL PROTECTION CORPORATION, BOSTON, MA/RALEIGH, NC MAY 2007 – PRESENT
SENIOR ACCOUNT MANAGER/CUSTOMER SERVICE REPRESENTATIVE
Market and sell educational products to non-profit agencies and public health organizations in over 27 states, including VA
($250k/year), LA ($500k/year, AZ ($450-500k/year), and others.
Work independently; grow base of 1500 customers as one of two health sales professionals in $10M company.
Responsible for $450-500k/quarter in sales; work with range of customers and win business of independent contractors.
Audit new/existing accounts; create monthly/quarterly account recaps and weekly reports on top-performing accounts.
Provided KCBS Marketing with educational products for use in health market across southern California.
Analyze and optimize customer service processes in order to provide the best possible experience to customers.
Win competitive contracts for distribution of health care materials with local and state governments.
TOTAL ACCESS GROUP, SANTA ANA, CA MAY 2001 – APRIL 2007
SALES ACCOUNT MANAGER/CUSTOMER SERVICE REPRESENTATIVE
Developed marketing strategies using research/growth opportunity identification; tracked sales growth for management.
Won and managed customer contracts; provided exemplary customer service to over 2000 customers, including CA state
agencies and over 500 Planned Parenthood affiliates nationally.
Interfaced with state public health agencies; built relationships with healthcare professionals.
ORKAND CORPORATION/HARRISS CORPORATION, FALL CHURCH, VA FEBRUARY 1997 – SEPTEMBER 1999
DEPOT ADMINISTRATOR
Processed stock, returns, documentation; maintained records; repaired computer software for embassies.
UNITED STATES NAVY JULY 1991 – NOVEMBER 1995
OPERATIONS SPECIALIST, 3RD CLASS
Education & Training
Millington Naval Operations Training, Millington, TN, 1992 – 1993
Clinton Massie High School, Wilmington, TN, 1987 – 1991
Laurel Oaks Joint Vocational School, Carpentry, Wilmington, OH, 1989 – 1991
