1. S H E L L Y J . S M I T H
3031 Lois Drive #301, Anchorage, AK 99517
Ssmith7428@yahoo.com (907) 331-9647
SUMMARY/SKILLS/ED UCATION
Sales/Account Manager/Customer Service
Energetic and goal-focused sales professional with solid qualifications in large account
management and customer relationship. Proven ability to develop new business and
increase sales within established accounts. Self-confident and poised in interactions
across all businesshierarchies;apersuasive communicatorandassertive negotiator with
time management skills.
(AA) Marketing & Management – University of Anchorage
Dale Carnegie Sales Training
Leadership through Quality
Account Management – Selling system
EXPERIENCE
5/16-10/16 Alaska Journal of Commerce Anchorage,AK
Legal Ad Administrator
 Entered legal ads for weekly newspaper.
 Responsible to provide clients with legal affidavits.
 Daily reporting of accounts receivable.
 Front desk duties; answering telephone, and scheduling appointments.
9/15-5/16 Comfort Inn Ship Creek Anchorage, AK
Front Office Manager
 Supervising front desk staff, and housekeeping staff.
 Responsible for customer satisfaction.
 Responsible for coordinating hotel services and preparing room revenue reports.
10/13-01/15 Inlet Tower Hotel Anchorage,AK
Sales Manager
 Worked with the owner to plan sales promotions, set goals, and train staff.

2.  Met withvariousbusinesses;churches,executives, and potential clients to prepare
business agreements to promote future business
 Human resource responsibilities and promoted the banquet and catering services.
01/05-01/12 Valley Yellow Pages Aptos,CA
Outside Sales/Account Executive
 Maintain and increase assigned advertising revenue and generate new business.
 Consultant to the customer and recommendation for advertising needs.
 Attend various community functions and trade show events.
01/03-01/05 Jose’ Eber Salon Four Seasons Carlsbad,CA
Operations Manager
 Oversee all sales and business development functions; new product rollout,
customer relationship developments, and contract negotiations.
 Budget responsibilities; including daily operations of salon.
 Instrumental in exceeding sales team revenue by 30%.
 Developed strong, sustainable relationships of hotel management with clientele.
01/96-01/03 West Coast Beauty Supply Corp. Benicia,CA
Sales Representative
 Aggressively prospected and presented products to key decision makers.
 Improved account service and grew sales a minimum of 20% monthly.
09/82-4/95 Nordstrom Anchorage,AK
Counter Manager
 Accountmanagement,ads,advertising,benefits,budge,andbusinessdevelopment,
coaching and cold calling.
 Responsible for inventory control, contract negotiations, and special events.
 15 years of experience managing high profile and upscale operations.
 Interacted with buyers on a regular basis.
 Implemented training the “Nordstrom way” and performed reviews.
 Instrumental in increasing the gross margin with all consultants by 25% annually.