Matthew Heffern has over 10 years of experience in customer service, sales, and business management roles. He is currently an Inside Sales and Expediter at Ipsen Inc., where he coordinates with various departments to ensure customer orders are fulfilled on time. Previously, he held several sales and customer service roles at Best Buy, where he consistently ranked in the top performers. He has also owned and managed his own residential painting companies, growing revenue up to $50,000 and hiring and training multiple employees. He holds a Bachelor's degree in Communications from Northern Illinois University.
Store General Manager - Store 1064 Mt Juliet JobBest BuyDate .docxdessiechisomjj4
Store General Manager - Store 1064 Mt Juliet Job
Best Buy
Date: Feb 16, 2013
Location: Fayetteville, NC, US
Store General Manager - Store 1064 Fayetteville
Job Number: 13000000OO
Description
At Best Buy, retail is a business that requires constant innovation, new ideas, new ways to delight our customers and new ways to work together. To meet the unique product and service needs of our customers, our stores and operating models are being transformed to shift our focus from product-centric to customer-centric - a move that poises Best Buy to truly offer the entertainment and technology solutions that meet our customers' needs, end-to-end.
Best Buy Store General Managers are responsible for managing a Best Buy store, end-to-end, within the standard operating platform (SOP), to maximum sustainable profitability, within the Integrated Frame (Employee, Customer, and Shareholder) and through the company Values. The Store General Manager directly manages and develops the Assistant Manager team and provides leadership to their entire store team and in their market. As Best Buy's store-based executive, ensures that no customer is ever left unserved, or underserved.
Key Responsibilities:
- Leads store's employee engagement and development efforts, ensuring that employees are valued, safe and feel empowered to serve their customers and create their futures at Best Buy. Is responsible in partnership with district leadership for recruiting and hiring world class employees and casting them into appropriate roles, ensuring that they are fully trained, and are empowered to serve their customers.
- Analyzes store's performance indicators against company business strategies and goals and leads Assistant Manager team to develop plans to improve the business in partnership with district leadership
- Conducts regular store meetings, attends District/Territory meetings, participates in special projects/initiatives as assigned, and performs other duties as assigned.
Basic Qualifications:
- High school diploma or equivalent
- 3 years retail supervisory/management experience
Preferred Qualifications:
- Associates or Bachelors Degree in Business Management or Marketing
- 2 years budget responsibility experience
- 2 years sales related experience
Job: Retail Management
Primary Location: United States-NC-Fayetteville
Organization: Best Buy US Retail
Job Posting: Feb 22, 2013
Name
Address Line 1
Address Line 2
Phone: ###-###-####
WORK HISTORY
Garden Center Supervisor (22 Jan 2011-Present)
Ft Bragg South Post Main Exchange
· Ensures employees have required training
· Discusses performance evaluation with employees
· Works with manager to plan specials, events, and coordinate store projects with employees
· Works with reports such as 52 Weeks No Sale, Negative On Hands, and Worldwide % Majority
Cashier Cage (23 Jan 2010- 21 Jan 2011)
Ft Bragg North Post Main Exchange
· Responsible for counting, balancing, and reconcilin.
Store General Manager - Store 1064 Mt Juliet JobBest BuyDate .docx
Resume
1. Matthew Heffern
625 Welty Avenue, Rockford IL 61107
Cell: (915) 980-2927 E-mail: MHeffern54@gmail.com
Ipsen Inc. USA Rockford, IL 8/2013-Present
AMS Parts Inside Sales and Expediter
Point of contact for customers in need of parts, technical support, and any other customer service related subjects.
Worked with manufacturing, inventory, purchasing, and shipping departments to ensure due dates of orders are
met.
Contacted vendors to obtain pricing for parts and sourced alternate options to keep costs at a minimum.
Through Salesforce, followed up on open department estimates, contacting customers via phone and e-mail
Processed quotes,orders, and other duties through Syteline ERP.
Best Buy DeKalb, IL 10/2012-8/2013
Computer & Tablets CustomerService Associate
• Obtained the position of Computer and Tablets Lead Sales Associate
• Oversee the sales performance of 5 Sales Associates
• Ranked consistently in the top three of the department in sales since being hired
• Secured a position as being top 10 in the district in sales performance
Direct Sales Corporation
Independent Contractor DeKalb, IL 07/2011- 10/2012
• Specialized vendor in Best Buy responsible for the stores customer service, in regards to Comcast Xfinity services
• Produced over 180 unit sales within a 3 month time span, which tripled the production of my peers
• Generated over 750 unit sales in a 12-month time span ranking my Best Buy location in the top 10% of all Best
Buy stores nationwide.
• Created sales tools and documents through Microsoft Office platforms, increasing my personal revenue by 50%.
PNC Bank Aurora, IL 07/2010-06/2011
Branch Teller
National Services Group Aurora/Hinsdale, IL 09/2009-10/2010
Executive Manager-Inside/Outside Sales:Same company asbelow- received a promotion
• Coordinated and operated a successfulresidential painting contracting company when revenue peaked at $30,000
• Advertised open positions within the student community to search for interested applicants
• Interviewed over 200 students throughout a 3 month period for open Branch Manager Positions
• Hired, trained, and co-managed 2 Branch Managers, while operating my own operation.
National Services Group
Branch Manager-Inside/Outside Sales Naperville, IL 02/2009-09/2009
• Operated a successful$50,000 residential painting contracting company
• Interviewed approximately 75 people, hired 10, to formulate a successfulteam for my staff
• Analyzed the work environment to identify problems and provide alternative course of actions
• Estimated projects through quotes to create a price for client
• Accountable for finances of my employees by creating a bi-weekly income statement to maximize revenue
Education:
Northern Illinois University -- Bachelorof Science in Communications with an emphasis in Organizational/Corporate
Naperville Central High School – Diploma
Computer Skills -- Microsoft Office, Salesforce,and Syteline ERP