Daniel Cuthbertson is seeking a position that utilizes his skills in technical support, quality assurance testing, and equipment operation. He has over 10 years of experience in help desk support, quality assurance analysis, music instruction, and operating heavy machinery. He has an A+ Computer Technician certification and a forklift operator's license. His most recent role was as a Help Desk Analyst providing hardware/software support and documentation using ServiceCenter software.

1. 835 West 5th St. ♦ Wilmington, DE 19805
(302) 310-9274 ♦ d.cuthbertson83@gmail.com
Daniel Cuthbertson
Qualifications Summary
A friendly, cooperative, detail-oriented individual, who displays diligent effort to increase his
knowledge and improve his current skill. He is experienced in individual musical instruction, as
well as the servicing of medical and construction equipment. He has experience in the
troubleshooting of computer hardware and software. He proves reliability working in groups or
individually. Acquired over 300 class hours involving hands on learning and implementing
various techniques and tools of the trade including various Windows system tools, anti-virus
applications, back-up tools and office applications. Most recently a graduate of CAI Vericenter
University, a comprehensive quality assurance and testing course that provides intensive
training in test planning, test design, test implementation, test execution, and defect tracking.
Certifications
Computing Technology Industry Association Certification (CompTIA A+ Certification)
Nationally certified desktop computer and laptop technician, capable of handling multiple support
functions including:
• Assembling and troubleshooting computer systems
• Installing and configuring peripherals and input devices
• Installing, configuring and optimizing laptop components and features
• Installing, managing and configuring Windows™ operating systems
• Configuring, securing and administering computer networks
• Executing professionalism and effective communication skills in the workplace
• Recognizing and adhering to standard industry safety measures
Forklift operator’s license
Experience
Help Desk Analyst (2014- present)
Computer Aid Inc. – Newark, DE
• Level 1 analyst assisting customers in resolving hardware/software issue
• Accurate documenting of procedures used via ServiceCenter Software tool
• Submit daily reports utilizing Microsoft Excel.
Quality Assurance Analyst (2011- 2014)
Computer Aid Inc. – Newark, DE
• Manual Application testing
• Proficient use of Quality Center and Microsoft office tools (Word, Power point, Excel, and
Access) ALM
• Application training
• Assistance in master test strategy planning
• Test case creating
• Defect monitoring

2. Heavy Truck Operator (2003 to 2011)
Army Reserves – Newtown Square, PA
 In charge of securely storing, transporting and exchanging hazardous material for the
Army’s 223rd
Transportation Company.
 Engaged in executing security measures for facilities and personnel
Provided routine maintenance for heavy equipment.6
Music Teacher (2008 -2011)
Paul Green School of Rock Music – Newport, DE
 Instruct student in the proper use of percussion instruments
 Prepare students for live performances
Operations Representative (2006 to 2007)
City Group Financial – Newark, DE
• Collected, sorted and distributed sensitive correspondence and document for passport
renewals
• Attained a Secret Security Clearance
General Technician (2005 to 2006)
Rohm & Haas – Newark, DE
• Operated machine press to produce buffing pads for computer wafers to be installed in
electrical devices and computer components
• Tracked inventory and updated inventory records
• Appraised the quality control of the manufacturing process
Education
Delaware Skills Center – Wilmington, DE, A+ certification (Graduation March 2011)
Howard High School of Technology – Wilmington, DE, Small Engine Repair (Diploma, 2001)
CAI Vericenter University – Newark, DE, (Graduation July 2011)