1. Clayton G. L. Whittenberg
373 Curlee Church Road, Readyville, TN 37149 | (931) 409-9796 | cglwhittenberg@gmail.com
Education
Middle Tennessee State University, Murfreesboro, TN
Bachelor of Science, Computer Information Systems (May 2015)
-Minors in Business Administration and Computer Science
Technology Skills
Programming Languages: Visual Studio 2010, 2012, HTML, JavaScript, C#
Database: SQL, Access, Active Directory, WhitePages
Ticketing Software: Footprints, Remedy
Productivity: Microsoft Office (multiple versions), OneDrive
Operating Systems: Windows XP, Vista, 7, 8, 10, Mac OS 10+
Security/Networking: McAfee Endpoint Encryption, VPN
Work Experience
APEX, Inc., Nashville, TN (June 2016 – Present)
Service Help Desk Operator (Dell Honeywell Account)
• Assist users with setting up Cisco VPN in their system
• Assist users with networking and connecting Xerox and Zebra printers
• Assist users with setting email, internet service on iPhones/Smartphones using a program
called MDM Airwatch
• Use remote control program SCCM (System Center Configuration Manager) to help
users
• Assist users with Lync, Skype for Business, Microsoft Office (Especially Outlook),
Credential Manager, Onedrive, and McAfee
Country Music Association, Nashville, TN (May 2015 – June 2015)
IT Internship
• Assist with all hardware and software setup for CMA Festival
• Inventory equipment used during events
• Helped run and setup temporary network for events
• Worked on network hardware, running Ethernet lines, power strips, gaff, routers and
yellow jackets at CMA Festival
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2. Middle Tennessee State University, Murfreesboro, TN (May 2010 – May 2015)
Computer Help Desk Operator (Student Employee)
• Answer user inquiries regarding computer software or hardware operation to resolve
problems.
• Set up equipment for employee use, performing or ensuring proper installation of cables,
operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment,
following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial
actions taken, or installation activities.
• Refer major hardware or software problems or defective products to vendors or
technicians for service.
• Maintain and supervise 24 hour student computer lab (evening shift).
References
• Ken Sanderson, Director of Information Technology, Country Music Association
(615) 244-2840, KSanderson@CMAworld.com
• Jeremy Wayne Stanley, Help Desk Supervisor/Computer Lab Technician, Middle
Tennessee State University , (615) 898-5345, Jeremy.Stanley@mtsu.edu
• Robin Jones, Asst Vice-President-ITD Comm Supp Serv, Middle Tennessee State
University, (615) 898-2214, Robin.Jones@mtsu.edu
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