1. Daniel Suddarth
32 Fairview Place
Decatur, IL 62522
Telephone: 818-207-3543
Email: daniel.suddarth@gmail.com
SUMMARY
Quality Assurance - Information Technology – Help Desk Professional - PC Hardware
Technician who is looking for opportunities to grow and advance. Adaptable and willing to learn
new skills and explore new opportunities. Comfortable working independently or as part of a
team. Responsible, detail oriented individual who strives for excellence. Focused attention on
meeting and exceeding internal and external customer needs.
WORK EXPERIENCE
Integritas Solutions, Atlanta, GA – (Level-1 Global Soluctins- Netech) 2015
Contracted Employee – State of Illinois VoIP Telephone Deployment Project
• Receive, inspect and inventory incoming shipments of telephone equipment.
• Unpack and assemble telephones, connect them to office network and program initial setup
and assigned numbers. Provide on-site support during transition period.
Stables Transport Services, Decatur, IL 2014
Driver
• Pick up and delivery of medical test specimens, both scheduled and expedited runs.
Walgreens, Decatur, IL 2013
Service Clerk – Photo Lab
• Work front register and stock shelves
• Photo lab trainee
ZyQuest, Inc., De Pere, WI 2009-2010
Contracted Employee - Bay Valley Foods - Help Desk, Computer and iSeries Support
 Help desk support for multiple locations.
 Imaging and file transfer to new computers for in-house and remote users.
 Basic maintenance of home office printers, cleaning and installation of repair kits.
 Monitor AS/400 – iSeries operations, account access, system lockups, printing operations.
Convergys - AT&T U-verse, Appleton, WI 2007-2009
Customer Service & Problem Resolution Representative II - Tier 1 Technical Support
 Handle subscriber calls for HSIA, IPTV and VoIP services. (High speed internet access,
internet television and voice over internet services.)
 Used on-line diagnostic tools to analyze and correct the problem. Guide customer through
equipment adjustments or change system settings as needed.

2.  Document the case, transfer to other departments or dispatch field technicians as needed.
Daniel Suddarth Resume, Page Two
NeuroSpine Center of Wisconsin, Appleton, WI 2006-2007
Contracted Employee - PC Technician
 Install new desktop computers for examination rooms.
 Organized software, manuals and spare computer equipment.
 Audited desktop and laptop computers for updates and remove unnecessary programs.
Party America - Party Concepts, Inc., Appleton, WI 2002-2005
Point Of Sale PC Support Specialist - Help Desk
 Assist store associates with Point Of Sale hardware and software issues and malfunctions.
 Reviewed and ran polling operations, pricing changes and purchase order downloads.
 Refurbished tested and replaced POS servers, clients and peripherals.
 Setup replacement servers, entering site-specific information and loading current data files.
 Team member for company wide rollout of server upgrades and laser printers.
 Backup system operator for AS/400 – iSeries.
Praxair Thermal Spray Systems, Appleton, WI 1986-1999
Service Support Coordinator - Quality Control Testing - Service Technician
 Primary contact for customer service issues.
 Performed quality system testing, including fault correction and final calibration.
 Standardized documentation for factory tests, calibration procedures and quotations.
 Created instruction sheets on calibration processes for customers' QA departments
 Developed a intra-departmental fault reporting system to assist in improving internal
processes and to identify vendor supply deficiencies.
 Maintained service testing procedures and assisted with documentation of technical support
information. Initiated filing system to organize department procedures and processes.
 Updated existing test procedures to conform to a common format.
COMPUTER SKILLS
 Working knowledge of Microsoft operating systems.
 Word, Excel, Outlook, PowerPoint, Access, OpenOffice & LibreOffice, WordPerfect, Lotus
Notes.
 Backup system operator for IBM AS/400 – iSeries server and peripherals.
ADDITIONAL TRAINING
 iSeries Operations 101 (PPT Tele-course)
 AS/400 – iSeries System Operations (Fast Trak CD-ROM Interactive)
 ISO-9000 Foundation to System Development (Fox Valley Technical College)
 Exceptional Customer Service (Fred Pryor Seminars)

3. AWARDS
 2004 Party Concepts - Stores Choice Award for Quality Service and Support.