1. Joey Elec Mendoza Jr.
Address: Al Naeem Building, behind Al
Ahalia Exchange, Al Nahda Park, Sharjah UAE
Mobile: +971559345180
Visa Status: On Visit Visa
E-mail: joeymendoza019@gmail.com
Education
2008 – 2012 Bachelor of Science in Information Technology
University of the East Caloocan (U.E.), Philippines
Work History
2013 October – 2016 October Globe Telecom Inc. (Telecommunications Company Philippines)
Software Quality Assurance Engineer
• QA tester with full system development lifecycle experience, including designing, developing and
implementing test plans, test cases and test processes fueling swift corrective actions.
• Business Analyst. Validating business cases for ensure system product deployed with quality. Tracing issues
and documentation.
• SAT, UAT, Regression, Production, Functional Testing, Front and Back End testing of deployed Service Requests
and Production testing.
• Install, update testing software as per system update requirements JAVA ,LINUX, SQL, IE
• Agile methodologies and monitoring tools; and cross-platform skills in Windows and Microsoft.
• Track problems, bugs or Issues and fixes, and provide clear and concise feedback to Software Engineers Leads.
Maintain and update test cases organize using HP ALM. Track projects, maps and log in QA queue in a timely
manner.
• Monitor the testing and the test environment and gather performance metrics from Pre Deployment to Post
Deployment Testing. Creation of Summary Report of system deployment and gather time to time monitoring
system implemented for improve overall quality.
Sales Coordinator Gadgets Postpaid Plans
• Extensive knowledge of various communication devices and accessories alongside a personal desire up with
the evolving technology
• Completing the administrative needs of the Sales Department.
• Help customers find their phones, accessories, tablets and plans that fit lifestyle, personal needs and personal
taste of gadgets and accessories.
• Can calculate figures and amounts such as discounts, plans and gadgets interest, proportions and percentages.
• Carrying out administrative tasks such as data input, processing information, completing paperwork and filing
documents.
1 Joey Elec Mendoza Jr.

2. Work History
2012 October – 2013 July Smart Telecommunication (Telecommunications Company in the Philippines)
Quality Assurance Analyst and Customer Service
• Analyzes the function of the system for testing approaches.
• Creates test scenarios to test if the system computing accurately.
• Conducts manual testing, functional testing, backend testing, database validation SQL and regression testing.
• Document the errors and issues of the system being reported to the software developers. Conducts re-testing
of the solved error and issues.
• Recording and analyzing data from customer complaints to identify recurring problems and limit repeat
complaints.
• Writing reports analyzing the customer service that the company provides.
Key Skill
Programming Language: Visual Basic 2006, VB.Net, CSS, HTLM, Basic JAVA Script, Photoshop,
Database: SQL Server 2010, Toad, SQL
Others:
• Hardware Software Installation, System Administration
• In-Depth Knowledge of Software Development Life Cycle, Agile Methodology, Water Fall
• Extensive knowledge of Microsoft Office , Excel
• Customer service and communication skills
• Strong ability to multi-task, prioritize and execute.
• Fast learner who can quickly understand and articulate new technologies and process.
• Have good communication skills, computer literate, quick learner, goal driven, loyal, trust worthy, and a good
team player.
Personal Traits
Gender: Male
Age: 25
Nationality: Filipino
Visa Status: Visit Visa
Birthday: March 4, 1991
Hobbies: Basketball, Music (play bass guitar)
Additional Info
Availability : Immediately Available
2 Joey Elec Mendoza Jr.