1. TAURUS ANDERSON
3434 Ridgeway Rd  Memphis, Tn.  (229)-308-5518  tandersonrct@gmail.com
Targeting Service Technician Positions
 Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve
challenging technical issues.
 Quickly learn and master new technology; equally successful in both teamand self-directed settings;
and proficient in a range of computer systems, tools and testing methodologies.
Education
Fort Valley State University – Fort Valley, Ga.
Environmental Soil Science  GPA: 3.4/3.7
Concurrent Employment with College Studies:
 Student Helpdesk Technician (1997- 2001): Provide networking/desktopsupport account
maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing
IT support to students and faculty.
University of Phoenix – Memphis, Tn.
Computer Engineering  GPA: 3.2
(2010-2011)Currently pursuing a Bachelor Of Science Degree in Computer Engineering
Technology Summary
Certifications: HP Certified, IBM Certified
Systems: Windows NT/2000/XP/2K3,Vista, Windows 7 Novell NetWare
Languages: HTML
Software: MS Project, MS Visio, MS Office
IT Experience
Jabil Circuit – Memphis, Tn.
Test Engineering Technician lll , (2004 to Present)
 Handled technical troubleshooting within an enterprise environment, including Severs, and Printers .
Engaged and trackedPriority 1 issues, with responsibility for the timely documentation, escalation (if
appropriate), and resolution.

2. Best Buy – Macon, Ga.
Service Technician, (2001-2004)
 Provided technical support for the production division of the manufacturing facility.
 Developed and installed operating systems.
 Responsible for the repair and maintenance of printers, monitors, scanners and hardware.
 Provided assistance at the in-house helpdesk providing technical support by phone and in person to the
facilities staff.
 Responsible for loading new software and systems on existing equipment.
 Tested systems to ensure the elimination of bugs or viruses.
 Responsible for performing troubleshooting activities prior to the implementation of new systems.
 Assistedthe technicians with the installation of software, modems and drives.
 Tested software and computer equipment prior to ’go live’.
 Provided technical telephone support to correct software and hardware problems.
 Assistedwith the repair of computer systems on site and for existing customers and the maintenance of
client documentation.
 Performed upgrades on existing computer systems.
Fort Valley State University- Fort Valley, Ga.
Student Technician (1996-2001)
 Provided mentoring to students in the program.
 Assisted in technology maintenance by making repairs in a timely fashion.
 Moved technology hardware to designated locations.
 Performed other technology hardware tasks when assigned.
 Kept equipment clean and in operating order.
 Operated necessary machines, tools and equipment.
 Assisted with other general maintenance workers, when necessary.
Available for Relocation & Travel