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Field Service Engineer Job Description


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Field Service Engineer Job Description

  1. 1. JOB TITLE: Field Service Engineer DEPARTMENT: Field Services REPORTS TO: Operations Manager Teksolv Inc. is a dynamic industrial safety company committed to providing high quality customer services and products. We fulfill every aspect of support service in industry and manufacturing including environmental, rescue, safety, consulting, training, engineering, systems integration, equipment rental, and sales. Our employees epitomize Teksolv’s core values of Integrity, Excellence, Community Service, Empowerment, Innovation, Trust, and Fun everyday through their allegiance to each other, the company, and those we serve. GENERAL JOB DESCRIPTION The Field Service Engineer is a member of the local leadership team and provides technical support for company and customer systems. This position includes, but is not limited to, the following duties: jobsite control systems evaluation, preventative maintenance; identification of issues with customer and company control systems; spreadsheet maintenance; staff development and training of systems and processes. This is a full-time salary position that is based out of TekSolv’s Carrolton, OH office. MAJOR DUTIES AND RESPONSIBILITIES • Provide support and guidance to field employees as a technical advisor and extension of the local leadership. • Provide support for the standard rigup/rigdown of TekNet and Hydrowatch systems and commission procedures for customer systems. • Provides jobsite evaluation of control system needs during preliminary site visits. • Identify any issues within a customer’s specifications impacting design, interface, and integration, and provide technical assistance and resolution for any system conflicts. • Remain on standby to provide technical support to Ohio personnel. Participate in the leadership on- call rotation to support client needs and provide operational support. • Design and manage structured asset management and technical spreadsheets to support system completions. Spreadsheets include TekNet and Hydrowatch equipment, skid modifications, location and condition of PCT tools, and the location of satellite and modem hardware. • Complete skid modifications. • Provide support company-wide in regard to commissioning and deploying the HughesNet systems. • Work with technology team on a daily basis for customer requests that require timely solutions. • Assist with Call Center issues. • Assist with daily scheduling operations for TekNet and Hydrowatch. • Convey site specific installation information to the Engineering and IT departments needed for design and configurations. • Perform preventative maintenance on company systems to ensure maximum efficiency and functionality.
  2. 2. • Modify, update, and release for manufacturing: electrical/electronic schematics, logic diagrams, interface identification drawings, wiring drawings, electronic cabinet layout drawings, I/O lists, drawing lists, bills of material, P&IDs using AutoCAD, and other software tools. • Investigate and communicate practices for configuring equipment to the Engineering and IT departments in order to facilitate a collective understanding of the environments that are being worked in, as well as circumstantial and situational changes that may affect the way programs are coded and the way in which systems are designed etc. • Develop training on processes and procedures for PCTs and provide training. • Develop processes and procedures for new technology and communicate them to the PCTs. • Provide documentation and communicate all procedures that are developed for field use to the appropriate departments. • Participate in research and development of new technology before it is deployed. Verify and validate designs, assist in installs with new technology. • Assist with troubleshooting for all local and remote systems. • Maintain knowledge of all PCT duties and tasks. • Assist in other departments as needed. QUALIFICATIONS Education: • High school diploma or equivalent Experience: • Experience in Industrial Control Systems with a focus on the following: Siemens S7 & TIA Portal, Wonderware, and Kepware. • Understanding of: Ladder Logic, analog signals, 0-10VDC, 4-20mA, Ethernet IP communications, and simple networking. • Experience reading and modifying electrical schematics. • Asset and project management. • Executing quality programs. KEY COMPETENCIES Abilities • Problem sensitivity- The ability to tell when something is wrong or is likely to go wrong. • Deductive reasoning- The ability to apply general rules to specific problems to produce sensible answers. • Inductive reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). • Category flexibility- The ability to generate or use different sets of rules for combining or grouping things in different ways. • Writing- The ability to write technical reports. Skill
  3. 3. • Complex problem solving- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. • Systems analysis- Determining how a system should work and how changes in conditions, operations, and the environment will effect outcomes. • Judgment and decision making- Considering the relative costs and benefits of potential actions to choose the most appropriate one. • Systems evaluation- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Knowledge • Knowledge of Wonderware System Platform, PLC, Microsoft Technologies (ASP.NET, NET Framework), front-end development (HTML, CSS, and Javascript), back-end development (Visual Basic and C#) database (SQL, Oracle). • Knowledge of computer hardware and software including applications and programming. • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. • Knowledge of C++ computer programing and microprocessors. • Knowledge of all PCT job duties and tasks. Approved by: Signature of the person with the authority to approve the job description Date approved: Date upon which the job description was approved Reviewed: Date when the job description was last reviewed