1. Curriculum Vitae
PERSONAL INFORMATION
Bc. Silvia Florovicova
Budovateľská 25, 821 08 Bratislava
00421 917 430 507
silviaflorovicova@gmail.com
WORK EXPERIENCE
October 2010 – Present Contractor advisor– Strategic Outsourcing
IBM International Services Centre, s.r.o., Global Process Services, Bratislava (Slovakia)
Act as a subject matter expert in baseline area
Process issues resolution management
Process improvements, innovations and standardizations management
Set up the final version of documents describing the processes, plans and policies the contract adhere
to
Act as an audit specialist
Take part in project management activities - initiating, planning, executing, controlling and closing the
project.
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Baseline Manager – Strategic Outsourcing
IBM International Services Centre, s.r.o., Global Process Services, Bratislava (Slovakia)
Coordination of invoicing process and ensuring smooth billing flow
Billing submission, research analysis & business reporting
Order Reviews, approvals in place
Account review pack validation, maintain contract spreadsheets
Maintenance of proper repository, store entire invoicing evidence
Make sure that each role fulfils all activities according to Baseline Document of Understanding
Track if Baseline Resource Description is up to date and has all appropriate approvals and that each
baseline has Work Instructions also with all appropriate approvals
Lead all relevant meetings.
BP Contract Management (SaaS Solution Provider / Revalidation focal point)
IBM International Services Centre, s.r.o., Bratislava (Slovakia)
Recruitment of IBM Business Partners
Contract issuance in compliance with the IBM Business Partner Operations Guide for Solution
Provider for IBM Software as a Services
Reporting and preparing inputs / presentations for Cadence calls and audit presentations
Brio and Excel usage in order to process received applications related to SaaS SP Program on daily
basis
Leadership of revalidation team located in Dalian / China through the IBM virtual events such as
conference calls and Instant meeting rooms
Cooperation with a wide network of Executives and business Partners Organizations across the
different brands and GMTs
September 2009 – September
2010
Recruiter
Edymax Holding a.s., Prievidza, Prievidza (Slovakia)
Recruitment of suitable candidates / applicants
Consolidation of reports / reporting
HR database management
Education of newcomers
Job advertisement management; e.g. job sites search
Interviewing applicants on consistent set of qualifications
Job offer monitoring and compensation practices; emphasizing benefits and perks
February 2005 – August 2009 Catering / Reception / Health care
Network of hotels and holiday parks (Craig Tara, Carrick Lodge, Abbostford Hotel, Wilby Family)
Catering
Receptionist
Health care
February 2004 – January 2005 Recruiter
Yazaki Slovakia, spol. s r.o, Prievidza (Slovakia)
Recruitment of suitable candidates / applicants
Interviewing applicants on consistent set of qualifications
Consolidation of reports / reporting
HR database management
Education of newcomers

3. Curriculum Vitae
EDUCATION AND TRAINING
May 2015 – December 2015 Emotional Intelligence facilitator/presenter
KAB model application not only in work environment
June 2015 Presentation workshop
Presentation best practices, development key presentation skills
April 2015 Excel education
Formulas, pivot tables, functions …
PERSONAL SKILLS
English – Fluent
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June 2013 Taking the Stage - Choose to Take the Stage / Create a Strong
Script / Achieve a Dynamic Presence / Unlock the Power of Your
Voice
The course showed and demonstrated how to become strong, confident leaders on each stage, in
presentations, meetings, phone calls, or casual encounters.
The goal was to enable us to influence in every situation by using the full power of your voice, bringing
forward your ideas clearly and persuasively
September 2010 – June 2012 Bachelor's Degree in journalism
Constantine the Philosopher University, Nitra (Slovakia)
September 2007 – June 2008 NQ Film and Broadcasting course
University of the West of Scotland Ayr, Ayr (United Kingdom)
March 2005 – February 2006 Certified course - upper intermediate level of English
Oxford Cherwell and Valley College / Abingdon and Witney College, Oxford / Abingdon (United
Kingdom)
September 1998 – June 2002 A level - Graduation
Chemical colleague, Novaky (Slovakia)
Mother tongue(s) Slovak
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English C2 C2 C1 C1 C2
German A1 A2 A1 A1 A2
Levels:A1/A2: Basic user - B1/B2: Independent user - C1/C2: Proficient user
Common European Framework of Reference for Languages

4. German - Basic
ADDITIONAL INFORMATION
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Organisational / managerial skills
Able to analyze and design organizational structures and processes
Understands variety of approaches to decision making
Manages workflow
Multi tasking skills
Problem solving skills
Team skills
Communications skills
People skills
Prioritization
Job-related skills Show initiative
Pro-activeness
Self-starter
Results-oriented individual
Leadership skills
Communication skills - have been receiving coaching on communication and public presentation
Organization skills
Business knowledge
Presentation skills
Computer skills good command of office suite:
Word, Excel, Power Point, Access
Lotus Notes, Outlook, Photoshop
Brio
References will be provided by my manager on request