Louise Jane Wignall is an enthusiastic and professional medical secretary with 10 years of experience in various administration roles within the NHS sector. She currently works as a medical secretary for a lead consultant psychiatrist, providing extensive secretarial support including diary management, arranging meetings and clinics, and compiling medical staff rotas. Previously she has held roles as a receptionist for a community mental health team and as a customer assistant at Tesco Stores. She has a diploma in leadership and management as well as qualifications in business administration, medical terminology, and IT user skills.

1. Louise Jane Wignall
21A Deansgate
Hindley
Wigan
WN2 3LD
07795 682154
louise_wignall@hotmail.com
Professional Profile:
Enthusiastic and professional Medical Secretary working in the NHS sector.
10 years’ experience working within administration covering various roles and all aspects of
secretarial and administration duties. Able to work on own initiative with the high levels of motivation
required to meet the strictest of deadlines. Possesses a strong ability to perform effectively, even
under significant pressure. Quick to grasp new concepts and to develop innovative and creative
solutions to problems.
Employment History:
Dec 09 - Date
Medical Secretary/PA to Lead Consultant Psychiatrist for Wigan Borough
5 Boroughs Partnership NHS Foundation Trust – Mental Health Assessment Team Wigan
Provision of extensive secretarial support including diary management, arranging meetings and
venues, audio / copy typing of medical reports and clinic letters, arranging mandatory training,
workshops and courses for the Consultant, Advanced Clinical Pharmacist and Junior Doctors.
Responsibility for the compilation and distribution of medical staff rotas, liaising with
Consultants/secretarial staff regarding duty cover.
Arranging outpatient clinics and home visits for the above mentioned.
First point of contact for service users and external agencies.
Minute taking during junior doctor supervision and Consultant meetings.
Acting up as Office Manager when needed providing smooth running of service, allocation of work,
support to clinical, managerial and administration staff, local induction for new starters.
Feb 09 - Dec 09
Receptionist / Clerical Officer
5 Boroughs Partnership NHS Foundation Trust - Community Mental Health Team
Responsible for reception duties on a rota basis providing patients / clients access to the centre and
to relevant consulting rooms. Associated telephone calls, providing admin support, copy typing,
photocopying, filing, allocation and tracking of case notes, appointment booking, minute taking and
archiving.
Nov 08 - Jan 09
Customer Assistant
Tesco Stores, Hindley
Responsible for stock control and replenishment of all dairy produce and associated chilled goods.
Waste management and general customer service. Diary management for the forthcoming week.
Assist and provide cover on other departments as required.
May - Oct 08
Temporary Evening Receptionist
The Professional Development Centre (Wigan Council)
Responsible for clients and visitors requiring access to the centre. Associated telephone calls,
providing admin support including typing, photocopying and filing. Use of Microsoft Works.
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2. Apr 04 - May 08
Secretary
Robert. E. Fry & Associates Ltd (Consulting Engineers)
Main reception duties of incoming and outgoing calls. Audio typing of reports and letters using
Microsoft Word, Excel, Assess & Outlook. Use of internal client databases. Diary management of
senior partners. Liaison with clients, local authorities and statutory regulators. Generation of
invoices, statements and credit notes. Daily photocopying, faxing, emailing & filing.
Education:
Sept 2013 – Jan 15 Knowsley College
ILM Leadership & Management Level 3
2010 – 2013 Warrington Collegiate
Edexcel BTEC Diploma in I.T User Skills Level 2
City and Guilds Key Skills Level 2 Communications
City and Guilds Key Skills Level 2 Application of Number
City and Guilds Key Skills Level 2 ICT
ERR (Employment Skills and Responsibilities)
Application Specialist Level 2 Apprenticeship
NVQ Level 3 Business Administration
2011 – 2012 Knowsley College
City & Guilds AMSPAR Medical Terminology Level 2
City & Guilds AMSPAR Medical Terminology Level 3
2001 – 2003 Deanery C.E Sixth Form College
Advanced Level English Language C
Advanced Level Business Studies D
Advanced Level Economics E
1996 – 2001 Deanery C.E High School
G.C.S.E English Language A
G.C.S.E English Literature B
G.C.S.E Food Technology B
G.C.S.E Religious Studies B
G.C.S.E Science (double) C, C
G.C.S.E Mathematics C
G.C.S.E Business Studies C
G.C.S.E German C
G.C.S.E History D
Computer Literacy & Information Technology Level 1
References available on request.
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