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SNIZHANA NEVISTYUK
Calgary, AB
Phone 587-894-3567
E-mail: snizhana.nevistyuk@gmail.com
PROFILE
A hard working and professional Bachelor Degree graduate of 2012 looking for an opportunity to utilize
knowledge obtained during university and previous work experience. Excellent multitasking and time
management skills with the ability to prioritize and meet objectives in a strategic and effective manner.
With this background will contribute to a team and help an organization meet corporate objectives.
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SELECTED KEYACCOMPLISHMENTS
Recognized forbeing well organized and managing multiple assignments, while maintaining day to day
operating tasks in a fast paced insurance centerenvironment.
Managed timely completion of on line courses as required as part oflicensing and qualityassurance.
Proficient in computer Skills; Microsoft Word, PowerPoint, Excel, Outlookand Internet.
Provided exceptional customer serviceby resolving customer concerns and escalations.
Initiated and organized creative innovative activities which helped to engage university students in a Spanish
language laboratory
Demonstrated a high attention to details to ensure qualityofworkis superior
PROFESSIONAL EXPERIENCE
ALBERTAMOTOR ASSOCIATION/Calgary, AB 2013 - Present
Insurance Representative Level1 License
Greet clients daily in person or via telephone
Provided clerical assistance to team members and management; e.g. ordering auto plus/MVR’s
PC duties included preparing word pro letters, ordering stock and supplies, prepared reports and monthly
statements
Utilized software programs that were necessaryto schedule meetings, setting appointments etc
Sorting and distribution ofmail to the appropriate departments or persons
Completed cash out, balancing and batching at end of business day
Maintaining an organized and tidy workspace
Completing client requests; print out of insurance documents, providing letters ofconfirmation, updating
MVR/Claim history on auto policies
AIRPORTTERMINAL SERVICES/Calgary, AB
Passenger Handling Agent 2012 – 2013
Assisted airline passengers with tickets, payments and reservations
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Checked in and boarded passengers
Escorted passengers to and from the aircraft through airport controls, immigrations and customs
Ensured that passengers had the proper documents for travel
Utilized computerized check-in systems
Completed arrival and departure announcements
SEARS CANADA/Lethbridge, AB
Customer Service Representative 2011 - 2012
Provided courteous and excellent servicein a fast-paced retail business environment.
Professionally responded to customerinquiries.
Operated cash registerand inventory in an accessible fashion and balanced at the end ofshift.
Contributed with the increase of awareness related to promotional campaigns
Verified the authenticity of credit card payments
Managed information in a confidential manner
UNIVERSITYOF LETHBRIDGE/Alberta 2009 – 1010
Lab Assistant toSpanish Professor/ModernLanguageDept
Interacted and motivated students to expand their knowledge.
Educated students on lab material in an organized and effectivemanner
Supervised and provided feedbackto professors regarding the work of students
Information TechnologySupport Proctor
Supervised students during lab hours
Provided students ID when necessary
Trouble shoot problems related to computerprograms.
EDUCATION
Alberta InsuranceCouncil, Level 1 license 2014
University of Lethbridge, Bachelor of Arts, Modern Languages 2012
ONGOING PROFESSIONAL DEVELOPMENT
AMA General Auto Training
AMA Service Auto Training
VOLUNTEERISM
University of Lethbridge Representative/Lethbridge, AB
Provided guidance and assistance to international students in order to smoothly integrate them to the University
of Lethbridge and the Canadian environment.
References available upon request
