Paul Baker is a programmer analyst and disaster recovery project manager with over 10 years of experience in IT. He has strong skills in programming languages like PL/SQL and Java and applications like Oracle. As a disaster recovery project manager, he leads a team of over 50 people to successfully recover digital payment systems within 24 hours. He also has experience providing technical support, analyzing defects, and deploying production code. Baker holds a Bachelor of Science degree in Computer Science.

1. Paul Baker
4550 40th Ave. SW A-316 Seattle WA, 98116 ■ 262-844-3738 ■ Pabaker86@gmail.com
Programmer Analyst II & Disaster Recovery Project Manager
IT Programmer analyst with strong analytic, development and support experience in for interfaces that
include Oracle and Java Applications. Team player with excellent communication, interpersonal and
organizational skills. Motivated self-starter that is able to coordinate working on projects with teams as
well as independently. I possess strong problem solving skills while understanding the importance of
maintaining a customer service oriented mindset. Core skills and applications include:
 Programming experience in
PL/SQL Developer
 Software Defect Analysis and
Detection
 Disaster Recovery Project
Manager
 Experience using MS Office
 Defect Management
 Environmental and production
Code Deployment Management
 SDLC Support for Development
teams
 Experience in supporting testing,
installation, configuration and
integration of IT systems
 Operations research
including production
and bath processing
 Providing Technical
Analysis to internal
teams for reduction of
functional gaps
between products
Professional Experience
FIDELITY NATIONAL INFORMATION SERVICES (FIS)
Milwaukee, WI
Programmer Analyst II, Digital Payments Group January 2012 to Present
Programmer Analyst I, Online Bill Payment Operations January 2009 to December 2011
 Provide production level support of system issues and coordinate with all technical teams to
ensure continuous delivery and resolution of system failures / problems.
 Perform end to end technical support for client issues. This includes incident reporting, meetings
between clients and developers/ project managers/ relationship managers and driving research
and resolution of issues for client satisfaction and assurance.
 Provide technical analysis to other internal teams for cross product integration and reduction of
functional gaps between products with defects and enhancements.
 Troubleshoot, support and correct batch automation jobs through SQL analysis and change
 Work closely with development teams both onshore and offshore to identify defects reported from
client generated issues through data analysis, replication and functional representation.
 Implement client commitment requests using standard and non standard SQL database queries.
 Review application defects for prioritization and report escalations to Management committee for
future software delivery life-cycle code deployments.
 Conduct Tier2/Tier3 application research for external clients across multiple products.
 Deploy production code during Software delivery life-cycles.

2. FIDELITY NATIONAL INFORMATION SERVICES (FIS)
Milwaukee, WI
Disaster Recovery Project Manager January 2015 to Present
 Subject matter expert of the Online Bill Pay Application Product Suite responsible for scheduling,
validating, and leading a group of 50+ developers and QA personnel to recover the Digital
Payment systems in the biannual disaster recovery exercise.
 Led project to successfully recover all 5 application products under the deadline of 24 hour time
window. First owner to recover on time in over 5+ years since becoming a corporate requirement.
 Serve as meeting coordinator for all development teams; responsible for documentation
accountability, scheduling and validation of recovery procedures submitted for compliance.
 Effectively enter issues into our corporate sharepoint site to track, manage, and resolve all
problems and issues encountered within the 24 hour exercise.
 Manages the day to day incident response coverage calendar for our technical support team.
Education
UNIVERSITY OF WISCONSIN MILWAUKEE — Milwaukee, WI
Bachelor of Science in Computer Science, 2008
Minor Electrical Engineering, 2008
 Internship: Client Services Intern at Harley-Davidson Motor Company April 2007 to November
2008
 Recipient of computer science, engineering and mathematics scholarship program 2004-2006
 Member of the Rocket Club