Andrew Lawrence received a Bachelor's degree in Healthcare Management from Florida A&M University. He currently works as an Assistant Manager at Serenity Village Group Home, where he oversees staff and ensures quality care for residents. Previously, he held roles in patient coordination and administration at various healthcare facilities. Lawrence aims to become a Director of Operations and continues gaining experience in healthcare administration, customer service, and operations management.

1. Andrew Lawrence
Address: 11601 4th
Str. N Apt #704 St. Pete, FL 33716 Email: Alawrence618@yahoo.com Phone: (224)565-7873
Education:
Florida Agricultural & Mechanical University,
Bachelor of Science: Healthcare Management Graduated: Spring 2013
Profile: Highly organized, resourceful and dedicated individual offering a solid educationalbackground in healthcare administration,
with extensive hands-on experience in quality customer services, general office administration, and healthcare operations.
Professional Experience:
Serenity Village,Clearwater, FL 33760 2/2015- Present
Group Home Assistant Manager
 Plans, implements and evaluates the programs, services and activities provided in the group home.
 Provides supervisory oversight,technical guidance and advice to staff.
 Maintains group home facilities and performs related administrative duties.
 Conducts staff meetings to review case management services, to discuss difficult cases as a team, to provide team
development opportunities and to share information.
 Arranges for appropriate health and safety inspections of facility and prepares facility and program for State certification.
 Manages crisis situations and behavioral issues as the needs arise.
 Promotes a positive and productive work environment.
Lung Institute, Tampa, FL 33602 9/2014- 12/2014
Associate Patient Coordinator
 Contacted and responded to new inquiries that came in via the web and telephone.
 Determined which inquiries were interested and qualified for stemcell therapy.
 Assessed candidacy for treatment by discussing procedure overview, an overview of the process to obtain treatment and
disqualifying factors.
 Possess an ability to connect quickly with patients via telephone and stay extremely organized while multi-tasking.
 Arranged patients transportation and hotel stay.
 Facilitated patient interaction with Patient Coordinators
Bayfront Health, St. Petersburg,FL 33701 10/2013- 9/2014
Patient Access Specialist (PAS) III
 Interviewed patients to accurately obtain all opening information required for admission.
 Prepared admitting records and forwarded them to proper departments.
 Knowledgeable with current trends in insurance billing and third party reimbursement issues.
 Proficient in the ability to understand and solve complex problems dealing with governmental entitlement programs,
commercial insurance requirements, and contractualobligations.
 Experienced with Current Procedural Terminology (CPT) and International Classification of Diseases -9 (ICD-9) Codes
Department of Veteran Affairs, Tallahassee, FL 32303 9/2012-7/2013
Administrative Assistant
 Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer
issues with expediency.
 Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.
 Attended to customers’ complaints and directed calls to respective department.
Children’s Healthcare of Atlanta at Hughes Spalding, Atlanta, GA 30303 6/2012-9/2012
Administrative Intern
 Assisted with department H.R. needs including criminal background checks, volunteer applicant follow ups,and screening
 Team leading
 Performed data management, and editing of data within several departments
 Managed summer volunteers including orientation, tasks delegation, and scheduling

2. Express, Tallahassee, FL 32304 1/2011-6/2011
Sales Associate
 Ensured that each customer received outstanding service by providing a friendly environment, which included greeting and
acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
 Identified customer needs and wants, and reacted aptly
 Communicated current product features and benefits to customers
 Engaged customers in order to provide to them what they need in terms of product and quality services
 Proven ability to suggest,choose,and help locate products based on guest needs and desires
 Track record of maintaining current knowledge of company’s products,marketing programs, promotions, and media plans
Evanston Golf Club, Skokie, IL 60076 6/2005- 8/2010
Honor Caddy
 Worked directly with clients ensuring satisfaction to keep accounts active
 Provided exemplary customer service and knowledge of game to ensure optimum quality of play
Key Skills:
-2+ years Medical terminology -Excellent interpersonal communication skills
-Customer Service -Professional multi-tasking and presentation skills
-Self-motivated and quick learner -Excellent team player and coordination skills
-Flexible and adaptive -Problem Identification and Resolutions
-Staff Training and Development -Strong comprehension and analytical skills
Computer Skills:
-MS Word -MS Excel -MS PowerPoint -Cerner PowerChart -Pulse
Related Course Work:
-Biology -Health Care Research
-Psychology -Health Economics
-Statistics -Medical Terminology
-Marketing -Critical Health Issues
Leadership & Development:
 100 Black Men of Tampa Bay, Inc. 1/2015- Present
 Alpha Kappa Psi Professional Business Fraternity 11/2012-5/2013
 Health Care Management Student Association (HCMSA) 10/2011-5/2013
 Collegiate 100 Black Men of Tallahassee 9/2011-5/2013
 NAACP 7/2010-5/2013
Achievements:
 Associate of The Month (Express) May 2011
 Voted Best Honor Caddy of the Year 2008 & 2009

3. COVER LETTER
Andrew Lawrence received his Bachelor of Science Degree in Healthcare Management from Florida A&M
University in Tallahassee. His ultimate goal is to become a Director of Operations within a leading Corporation
in the Healthcare Industry. With his ultimate goal in mind, he has taken upon himself to gain experience in the
health field. Throughout his undergraduate career he has taken courses that range from Biology to Healthcare
Research to make himself a well-rounded professional.
Not only has his classes been chosen to compliment his ultimate goal, but so has his work experiences. Andrew
had worked as an Honor Caddy at the prestigious Evanston Golf Club for several years. In this position, he
provided exemplary customer service to the members of the club and was voted the best Honor Caddy in
2008/2009. He also took on a position at Express as a Sales Associate, where he excelled in engaging
customers, product knowledge and closing deals. He was awarded the employee of the month (May 2011) for
demonstrating such attributes and being a top seller in the department. After his junior year, he strived to
understand the day-to-day operations of a healthcare facility. He obtained a summer internship as the
Administrative Intern at Hughes Spalding Pediatric Hospital in Atlanta. At Hughes Spalding, Andrew was able
to lead a team of 30 members who he delegated to different departments of the hospital. He also took on several
projects with the managers of Oncology, Radiology, Community Outreach and the Facility Director. He was
able to gain valuable management experience, problem solving, and customer service skills.
Currently, Andrew is a Patient Access Specialist III for Bayfront Health. He has held his current position since
October 2013 and handles the scheduling, insurance verification and billing of patients admitted to the hospital.
During his role, he has consistently reached his goals, and demonstrated profound customer service skills that
have been noticed throughout the department and hospital. Because of Andrew’s ability to multitask, he has
been given opportunities to gain experience outside of his normal responsibilities. His most recent example is
being cross-trained in different departments of the hospital such as the Bayfront Cardiovascular Association and
Emergency Department.
Andrew Lawrence is passionate about being a Healthcare professional. He continues to make strides to gain the
necessary experience to be a well-rounded individual. During his time with Bayfront Health; he has progressed
his knowledge of 3rd party payers and hospital operations. He stays abreast of rules, regulations and contracts to
the ever-changing Healthcare arena. He strives to maintain excellence and success in his professional
experiences and is committed to exceeding expectations. His professional experience and genuine passion for
Healthcare make Andrew an exceptional candidate.