1. DE ANNA R. DOUGHERTY
1726 The Woods Drive, El Cajon, CA 92019
619-708-3458
ginglardy@yahoo.com
SUMMARY OF QUALIFICATIONS
Demonstrated success in effectively leading people and projects across multiple industries. Results-driven,
with a client-centered focus. Critical thinker with effective organizational skills and ability to improve
organizational performance. Ability to manage and resolve issues at all organizational levels, with and
through multiple stakeholders. Excellent verbal and written communication skills across diverse audiences.
CAREER HIGHLIGHTS
 Direct non-clinical staff in three departments at leading $1.9 billion healthcare organization
 Developed and implemented department workflow improvements resulting in increased efficiency and
reduction in errors
 Managed the process for obtaining the Kaiser Permanente hospital's Baby Friendly designation
 Led growth of local dental practice from $300,000 to over $1 million in revenue
 Managed award-winning multimedia advertising campaigns, including design of award-winning print
advertising
SKILLS/EXPERIENCE
Support Services Supervisor, Kaiser Permanente, San Diego, CA 4/12 – present
 Direct and supervise non clinical staff of three separate departments: Oncology/Hematology, Infectious
Disease, and Ambulatory Infusion Centers
 Onboard and train new staff
 Manage staff in execution of key responsibilities, including: patient scheduling, patient customer service,
and coordination of patient needs across multiple departments
 Standardized scheduling workflows across departments, resulting in greater efficiency and reduction in
errors and cost
 Streamlined department policies and procedures to standardize and improve departments' performance
 Liaison with physicians and clinical staff
Administrative Specialist III, Kaiser Permanente, San Diego, CA 12/09 – 3/12
 Provided administrative and functional support for Director of Service and three Nursing Managers in
the Nursing Administration Department of a 414-bed acute care hospital
 Managed office functions, including: receptions services, customer service, maintenance of employee
files, and creation of patient forms and collateral materials
Community Benefit Specialist, Kaiser Permanente, San Diego, CA 5/08 – 11/09
 Managed successful strategic partnerships with health care safety net organizations, community agencies,
and other health care systems to ensure access to health care for underserved San Diegans
 Liaison to internal and external community benefit stakeholders, responsible for relationship
management, customer service, and issue resolution
 Developed and executed internal and external community benefit communications
 Evaluated grant applications and maintained grantee files in accordance with compliance requirements
 Implemented and managed new community benefit data system (Microedge GIFTS) to document,
track, and report all community benefit activities

2. DE ANNA R. DOUGHERTY
1726 The Woods Drive, El Cajon, CA 92019
619-708-3458
ginglardy@yahoo.com
Assistant Public Affairs Representative, Kaiser Permanente, San Diego, CA 1/08 – 5/08
 Supported development and implementation of strategies for internal and external communications,
community benefit, community relations, brand management, government affairs, issues management,
and marketing
 Coordinated community relations and community benefit projects, including oversight of local
charitable grants and donations programs
 Supported development and execution of communication plans for internal clients at all levels of the
organization
 Designed and produced branded communications materials, including local advertisements
Administrative Specialist III, Kaiser Permanente, San Diego, CA 12/05 – 12/07
 Provided administrative and functional support for department director and four managers
 Managed and tracked $1.3 million department budget, and local community benefit budget totaling
$841,000
 Coordinated corporate events, including off-site meetings, facility events and annual service awards
 Oversaw the design, editing and publication of corporate communications and facility-specific
newsletters
Office Manager, John Grim, D.D.S., San Diego, CA 6/93 – 1/05
 Managed all office functions for a $1 million dental practice, including customer service, accounts
receivable, accounts payable, payroll and benefits management
 Improved efficiency and accountability through design and implementation of tracking systems for
accounts receivable, hygiene recall, and dental sales
 Performed all recruiting and hiring activities, for dental staff of 5 including: writing job descriptions,
designing recruitment materials, interviewing, hiring and training
 Worked with patients and insurance companies to facilitate case resolution
 Standardized new employee training to provide consistent, high-quality customer service
Art Director, Durham Advertising, Huntsville, AL 9/89 – 8/92
 Managed full service art studio operations for agency’s complete client list
 Established and maintained solid relationships with clients, vendors and freelance artists
 Participated in advertising strategy meetings and client meetings
 Produced a wide variety of print projects from concept to finished product
EDUCATION
Master of Healthcare Administration, Capella University, Minneapolis, MN
Bachelor of Science, Business Management, Christian Heritage College, San Diego, CA
Bachelor of Fine Arts, Graphic Design and Illustration, Auburn University, Auburn, AL
COMMUNITY INVOLVEMENT
St. Madeleine Sophie's Center - Board of Directors
Avocado Estates Homeowners Association - Board of Directors
Jacobs & Cushman San Diego Food Bank - Volunteer

3. DE ANNA R. DOUGHERTY
1726 The Woods Drive, El Cajon, CA 92019
619-708-3458
ginglardy@yahoo.com
References available upon request