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Jennifer Richmond, DVM
54367 Amber Drive, Macomb, MI 48042  231.633.1650  jardvm@hotmail.com
Professional Profile
 Experienced veterinarian skilled in medical best practices, hospital leadership development,
effective training, human resources, and multi-unit management.
 Accomplished mentor veterinarian; possess extensive medical and soft tissue surgical skills and
able to support and train other veterinarians to safely and accurately complete most surgical
procedures.
 Business savvy; superior income generation and efficient staff utilization.
 Proficient at managing heavy daily patient volume including advanced diagnostic works-ups,
surgery, and preventive care.
 Exceptional client communication, compliance, and retention.
 Advanced formal leadership training
Experience
Medical Director Banfield Pet Hospital
Michigan
2010-Present
 Provide professional and effective medical leadership and management to 16+ veterinary hospitals;
direct supervisor to 20+ veterinarians across the state.
 Strategically recruit, hire, train, mentor, coach, and retain veterinary doctors to support business
goals at the hospital, market, region, and practice level.
 Facilitate side-by-side coaching and professional development in the areas of medical and
surgical skills, preventive care, associate engagement, and client experience.
 Commit to and support medical teams in exceeding measurable practice goal; support business
goals and hold teams accountable through effective communication, encouragement, and
recognition.
 Conduct formal reviews of each doctor on an annual basis; address and correct any issues
affecting quality of medicine.
 Cultivate a principled culture within each hospital and the market through exemplary leadership.
Associate Veterinarian Northwood Animal Hospital
Grawn, MI
2009-2010
 Successfully fulfilled the role of the hospital’s primary general practitioner.
 Grew the practice income and patient base via large client following and excellent client retention.
 Spear-headed and obtained AAHA certification of the hospital.
 Advanced personal skills in challenging medical and surgical cases.
 Expanded the hospital’s inventory of effective pharmaceuticals.
 Cultivated client relation ideas such as educational seminars, hospital open house, and providing

2. 231.633.1650  jardvm@hotmail.com
Jennifer Richmond, DVM
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sample dental kits.
 Served as manager and mentor to staff by inviting questions and encouraging personal growth and
professional development.
Associate Veterinarian Cherry Bend Animal Hospital
Traverse City, MI
1995-2009
 Assumed role of senior veterinarian of four doctor practice while the owner fulfilled important
obligations affiliated with organizations such as AAHA and the AVMA, including his term as AAHA
president.
 Developed and advanced medical and surgical skills in a state-of-the-art, AAHA certified
hospital with demanding case load.
 Learned and honed skills to communicate clearly and compassionately to achieve goal of
exceptional patient care, excellent client compliance and overall client retention.
 Served as mentor to several newly hired associated veterinarians and veterinary technician
students.
 Initiated client education seminars facilitated by the hospital.
 Orchestrated events to further client relations such as a client appreciation dinner.
 Career Day speaker at local schools and college.
 Lecturer to local business groups about the veterinary profession.
 Routinely attended yearly national continuing education seminars including NVMA, AAHA,
Western States, ACVIM, as well as local NMVMA meetings.
Education
Doctor of Veterinary Medicine
Bachelor of Science, Veterinary Medicine
Michigan State University
Michigan State University
1995
1993
Professional Affiliations
Member, American Veterinary Medical Association
Member, American Animal Hospital Association
Member, Michigan Veterinary Medical Association
Member, Northern Michigan Veterinary Medical Association