1. India M. Maxwell
indiacooks@hotmail.com
Summary of Qualifications:
• 6+ years of business experience including management of new hire employees and creation of training
material.
• Responsible for educational development of new hire and senior associates across the organization.
• Proven ability to develop competent associates that help generate revenue for the business.
• Proven ability to develop training content that transfers product, policies, and operational practice
knowledge.
• Highly effective working cross functionally.
• Skilled in application of Situational Leadership and Real Colors Leadership and Communication methods.
• Travel responsibility have included up to 20%.
Experience: Allconnect Inc., 4/2007-Current
Sr. Training Development Specialist 12/2015 – Current
• Maintain the Training Website to include posting new material, updating documents and recommending
web organization improvements.
• Create concise and educational training communications that transfer knowledge on product or
implement policies/operational practices.
• Develop audience appropriate and meaningful training material including but not limited to eLearnings,
Classroom, Reference Pages, eBooks, Communications, Knowledge Checks, etc.
• Consult Training Management on potential knowledge gaps and recommend solutions.
• Serve as a resource to others within the department and may train newer members of the department.
• Validate that the training curriculum is working as intended, driving business results forward.
• Cross train to assist training team if business dictates.
Training Development Specialist-11/2013-12/2015
• Maintain the Training Website to include posting new material, updating documents and recommending
web organization improvements.
• Create concise and educational training communications that transfer knowledge on product or
implement policies/operational practices.
• Develop audience appropriate and meaningful training material including but not limited to eLearnings,
Classroom, Reference Pages, eBooks, Communications, Knowledge Checks, etc.
• Consult Training Management on potential knowledge gaps and recommend solutions.
Instructor-1/2009-11/2013
• Conducted new hire classes (up to 6 weeks each).
• Delivered competent associates to the sales floor that generated revenue while maintaining good QA
scores and an exceptional customer experience.
• Delivered continued education to senior associates.
• Assisted with development of a comprehensive sales skills training program that ensured a high degree
of product knowledge and professional selling skills.
• Maintained alliance with the Supervisor’s position to ensure training and operations are aligned.
• Reviewed and recommend revisions in sales skills training programs.
• Continued demonstration of sales skills by taking live calls.
Innovations Lab Analyst-8/2008-1/2009
• Provided environments in which solutions can be developed and piloted prior to deployment to the sales
floor.
• Increased operational efficiency and productivity for the business.
• Promoted business alertness through projects and pilots.
• Facilitated the understanding of markets, customers experience and various products in a scientific
environment.
2. India M. Maxwell
indiacooks@hotmail.com
Outbound Solution Specialist-2/2008-8/2008
• Contacted potential consumers, and applied sales skills that offer phone, cable, satellite, internet, etc.
services to meet the needs of the consumer.
• Proficient execution of the sales process and excellent Customer Experience.
Business Development -11/2007-2/2008
• Screened calls and orders in Accord to find reasons for breakage with providers.
• Verified and corrected promotional rates with providers in Accord.
• Monitored calls to figure reasons for low associate conversion rates.
• Created Excel spreadsheets to present various aspects of company information to providers.
• Worked with providers to troubleshoot problems such as canceled orders, quality of leads and
serviceability issues.
Relocation Specialist -4/2007-11/2007
• Took inbound calls.
• Offered free simple service to help consumers select and order utility and other home related services.
• Assisted customers with the transfer and/or new connection of telephone service, cable, satellite,
internet and many more.
• Effectively executed the entire sales process from open to close
Education: American InterContinental University, Dunwoody GA
Bachelors: Business Administration- 8/19/06 Dean’s List: GPA 3.9
Technical Skills: Microsoft Office Suite, Linux Systems, Accord, Concert, Dreamweaver, Captivate, Partner Order
Processing System and Crystal.
Acknowledgements: Diamond Club for outstanding Instructor performance, Circle of Excellence for outstanding
Instructor (2x), Top Academy Instructor recipient, Top and Post-Residency Instructor recipient
